Account Manager, Client Services
Power Digital📌 Core Information
🔹 Job Title: Account Manager, Client Services
🔹 Company: Power Digital
🔹 Location: United States
🔹 Job Type: Full-time
🔹 Category: 📞 Customer Service
📌 Essential Job Details
🚀 Job Overview
As an Account Manager at Power Digital, you'll lead client services for businesses in the B2B, Lead Generation, eCommerce, Omni-Channel, or Fashion industries. This role combines strategic marketing leadership with client relationship management, driving performance through integrated tactics across paid, owned, and earned channels. You'll manage cross-functional teams of marketers while providing strategic guidance to clients worth up to $150K in monthly recurring revenue.
ASSUMPTION: Based on the comprehensive description of responsibilities and the mention of managing "up to $150K in monthly recurring revenue," this appears to be a mid to senior-level client services position requiring significant prior experience in digital marketing strategy and client management.
📋 Key Responsibilities
Client Relationship Management:
- ✅ Establish strong relationships with client decision-makers through monthly one-on-one check-ins
- ✅ Review holistic business performance, gauge sentiment, and solicit feedback
- ✅ Manage a diverse client portfolio totaling up to $150K in monthly recurring revenue
- ✅ Lead contract renewal strategy, presentations, and proposal development
Strategic Leadership:
- ✅ Lead cross-functional account teams with comprehensive marketing strategies
- ✅ Develop cross-channel media planning and testing roadmaps
- ✅ Identify and execute service expansions with internal teams
- ✅ Maintain a minimum of 1 active service expansion opportunity
Data & Analytics:
- ✅ Leverage first-party data tools (Google Analytics, Shopify) to identify strategic opportunities
- ✅ Translate data learnings into clear reporting with actionable next steps
- ✅ Use overlapping datasets to make better marketing decisions
- ✅ Prioritize business metrics to guide strategy and budgets
- ✅ Utilize Power Digital's Nova ecosystem for data intelligence
Team Development:
- ✅ Lead by example and practice servant leadership
- ✅ Deliver timely, specific feedback to team members
- ✅ Up-level team's business acumen by connecting marketing objectives to business goals
Technology & Innovation:
- ✅ Employ AI technologies to enhance and optimize business processes
🎯 Required Qualifications
Education: Bachelor's Degree in Marketing, Communication or related discipline
Experience: 3-5 years digital marketing experience with preference for cross-channel execution
Skills:
- Proven track record of high customer satisfaction (through NPS or similar metrics)
- Extensive CRM or Marketing Operations platform experience (Salesforce, Shopify, Hubspot, etc.)
- Campaign leadership skills for end-to-end campaign development
- Ability to speak to business-level metrics (LTV:CAC, MER, etc.)
- Relationship building with executive-level contacts
- Self-starter mentality with high energy and positive attitude
- Problem-solving abilities and entrepreneurial spirit
💰 Compensation & Benefits
Salary Range: Base salary + commission opportunities (specific range not specified)
Benefits:
- Robust Medical, Dental, Vision insurance (up to 100% employer-paid employee premiums)
- 401(k) plan with 4% employer contribution matching
- Unlimited Time Off available from day one
- Up to 4 hours quarterly paid Volunteer Time Off (VTO)
- Flexible work environment (remote, in-office, or hybrid)
- $100 one-time Work From Home stipend
- Employee Assistance Program (EAP)
- 12 observed US holidays + 2 mental health recharge days annually
- Employee development programs (Hedgehog and Vital 5s)
- Quarterly performance awards with monetary prizes
- DEI initiative involvement opportunities
ASSUMPTION: While specific salary figures aren't provided, this role likely commands competitive compensation based on the level of responsibility and the commission structure mentioned. Account Manager roles in digital marketing agencies typically range from $70,000-$100,000+ base salary in the US market, with additional earning potential through commissions.
📌 Applicant Insights
🔍 Company Context
Industry Position: Power Digital is a tech-enabled growth marketing firm operating at the intersection of marketing, consulting, and data intelligence. They offer a full suite of marketing services including SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, and more.
Company Size: Not specified, but indicated as a growing firm managing "billions in media"
Company Stage: Established and growing with proprietary technology (nova) and an emphasis on continued expansion
ASSUMPTION: Based on the description of their service offerings, proprietary technology platform, and managing "billions in media," Power Digital appears to be a well-established, mid-to-large sized marketing agency with significant market presence rather than an early-stage startup.
📊 Role Analysis
Career Level: Mid to Senior level based on required experience (3-5 years) and scope of responsibility
Reporting Structure: Reports to Client Services department leadership; leads cross-functional account teams
Team Size/Composition: Not specifically stated, but role involves leading cross-functional teams of specialists across various marketing disciplines
Growth Opportunities: "Unlimited opportunities for growth & leadership within a rapidly growing firm" is explicitly mentioned as a benefit
ASSUMPTION: This role likely sits between frontline client service team members and department directors, serving as a key growth opportunity for marketers looking to advance into higher strategic leadership positions. The mention of "rapidly growing firm" suggests potential for upward mobility as the company expands.
🌍 Location & Work Environment
Office Type: 100% remote, in-office, or hybrid work styles supported (fully flexible)
Geographic Context: Position open to anyone legally eligible to work in the United States
Work Schedule: Not explicitly stated, but likely standard business hours with potential flexibility based on client needs
Regional Considerations: Remote work option eliminates geographic constraints beyond US work eligibility
ASSUMPTION: Given the client service nature of this role and the explicit mention of flexibility, the work environment is likely designed to accommodate various work preferences while ensuring client needs are met. The fully remote option suggests effective digital collaboration systems are in place.
💼 Interview & Application Insights
Typical Process: For agency Account Manager roles, typical interview processes include:
- Initial screening call with HR/recruiting
- Interview with direct hiring manager
- Panel interview with relevant team members
- Possible case study or presentation of marketing strategy
- Final executive-level interview
Key Assessment Areas:
- Client relationship management skills
- Strategic marketing knowledge across digital channels
- Team leadership abilities
- Data analysis and interpretation skills
- Business acumen and understanding of marketing KPIs
- Problem-solving through real-world marketing scenarios
Application Tips:
- Highlight quantifiable client success stories and retention metrics
- Demonstrate cross-channel strategy experience with measurable results
- Showcase team leadership examples and approaches
- Emphasize familiarity with relevant marketing platforms and analytics tools
- Include specific examples of client growth and service expansion initiatives
ATS Keywords: Account management, client services, digital marketing strategy, retention, NPS, customer satisfaction, cross-channel marketing, media planning, Salesforce, Shopify, HubSpot, Google Analytics, LTV:CAC, MER, team leadership, marketing analytics, client growth
ASSUMPTION: These insights are based on standard industry practices for digital marketing account management roles and not explicitly stated in the job listing.
🛠️ Tools & Technologies
- Analytics Platforms: Google Analytics
- CRM/Marketing Platforms: Salesforce, Shopify, HubSpot
- Proprietary Technology: Nova (Power Digital's data intelligence platform)
- Marketing Channels: SEO, Content Marketing, Paid Media, Social Media, Programmatic + CTV, PR, Influencer Marketing, Email + SMS, CRO, Retail Marketing
ASSUMPTION: While specific day-to-day tools beyond those mentioned aren't explicitly stated, Account Managers in this space typically use project management software (like Asana, Monday, or Trello), reporting platforms, and presentation tools (like Google Slides or PowerPoint).
👔 Cultural Fit Considerations
Company Values: People-first, diverse, growth-obsessed, innovative, results-driven, integrity, autonomy, grit
Work Style: Fast-paced, entrepreneurial, data-driven, collaborative, consultative, client-focused
Self-Assessment Questions:
- Do I thrive in a growth-oriented environment where expectations and results matter?
- Am I comfortable balancing strategic direction with hands-on execution?
- Can I effectively build relationships with clients at various organizational levels?
- Do I enjoy translating complex data into actionable strategic recommendations?
- Am I energized by leading teams and developing talent while delivering client results?
- Does a mix of marketing strategy and business consultancy align with my career goals?
ASSUMPTION: Based on the company description emphasizing "people-first," "relentless pursuit of growth," and team members who "demand innovation and results," the culture appears to value high performance within a supportive environment that prizes both individual achievement and collaborative success.
⚠️ Potential Challenges
- Scope Management: Balancing responsibilities across client relationship management, team leadership, and strategic direction
- Performance Pressure: Clear KPIs including 105% Quarterly Net Revenue Retention and client satisfaction metrics
- Multi-Channel Expertise: Need to maintain knowledge across numerous marketing disciplines while providing strategic guidance
- Client Portfolio Management: Managing diverse clients with potentially competing priorities
- Growth Expectations: Focus on service expansions while maintaining existing client satisfaction
ASSUMPTION: These potential challenges are derived from the scope of responsibilities and specific KPIs mentioned in the job description, recognizing that handling multiple high-value clients while meeting growth targets typically requires significant skill in prioritization and delegation.
📈 Similar Roles Comparison
This Account Manager role differs from similar positions in the marketing industry in several ways:
- vs. Traditional Account Manager: More strategic and consultative, with higher emphasis on business outcomes than simply managing client communications
- vs. Project Manager: More focused on overall client strategy and growth opportunities rather than just project execution
- vs. Marketing Strategist: More client-facing with direct responsibility for relationship management and retention
- vs. Channel Specialist: Requires broad knowledge across multiple marketing disciplines rather than deep expertise in one area
ASSUMPTION: This comparison is based on standard industry role definitions and how Power Digital positions this Account Manager role with its strategic and consultative elements.
📝 Sample Projects
Based on the listed responsibilities, someone in this role might work on projects such as:
- Developing a comprehensive cross-channel growth strategy for an eCommerce client looking to expand market share
- Creating and presenting a quarterly business review that translates marketing metrics into business impact for executive stakeholders
- Building and executing a testing roadmap to optimize conversion rates across paid media channels
- Analyzing first-party data to identify new audience segments for a B2B client's lead generation campaigns
- Designing a service expansion proposal to add influencer marketing to an existing client's channel mix
- Leading a client renewal strategy presentation highlighting ROI and future growth opportunities
ASSUMPTION: These projects are illustrative examples based on the listed responsibilities and typical work in this type of agency role.
❓ Key Questions to Ask During Interview
- Can you describe the typical composition of the cross-functional account teams I would be leading?
- How does Power Digital define success for Account Managers beyond the stated KPIs?
- What resources and support structures are available to help Account Managers identify and execute service expansion opportunities?
- How does the Nova platform integrate with client management processes and what capabilities does it provide to Account Managers?
- Can you share an example of how the company has supported an Account Manager's professional development and career growth?
- What is your approach to balancing client growth targets with client satisfaction and retention?
ASSUMPTION: These questions are suggested based on the role type and company description and may need adaptation for specific interviews.
📌 Disclaimer
⚠️ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.
📌 Next Steps for Applicants
- Tailor Your Resume: Customize your resume to highlight relevant experience with client management, cross-channel marketing strategy, and team leadership. Include specific metrics showing client satisfaction and revenue growth achievements.
- Optimize for ATS: Incorporate key terms from the job description including "account management," "client services," "digital marketing strategy," "cross-channel," and specific platforms mentioned (Salesforce, Shopify, HubSpot, Google Analytics).
- Prepare Portfolio: Collect examples of successful marketing strategies you've led, client retention case studies, and service expansion wins (with metrics when possible).
- Research Power Digital: Review the company website, leadership team profiles, recent news, and case studies to understand their approach and client base.
- Connect: Follow Power Digital on LinkedIn and engage with their content to demonstrate interest.
- Apply Through Official Channels: Submit your application through the company's careers page at https://powerdigitalmarketing.com/company/careers/ to ensure legitimacy.
- Prepare for Assessment: Be ready to discuss specific client management scenarios and how you've translated marketing efforts into business results.