Account Director, Client Services

🚀 Job Overview

As an Account Director at Power Digital, you'll lead cross-functional teams to drive performance through integrated marketing tactics across paid, owned, and earned channels. You'll work with clients in B2B, Lead Generation, eCommerce, Omni-Channel, or Fashion spaces, serving as both a marketing and business consultant. The role requires deep understanding of clients' businesses to guide marketing strategies that deliver measurable business outcomes while maintaining strong relationships with key client decision-makers.

ASSUMPTION: Based on the KPIs and MITs mentioned, this role has significant responsibility for both team leadership and revenue growth, making it a senior position with direct impact on company performance metrics.

📋 Key Responsibilities

• ✅ Establish strong relationships with client key decision makers through monthly one-on-one check-ins
• ✅ Lead cross-functional account teams with comprehensive strategy across paid, owned and earned channels
• ✅ Develop cross-channel media planning and testing roadmaps that connect client's product, audience and media
• ✅ Leverage data analytics tools to identify strategic opportunities and translate findings into actionable reporting
• ✅ Use measurement frameworks and multiple datasets to guide strategy and validate marketing decisions
• ✅ Coach and develop team members through servant leadership principles
• ✅ Lead contract renewal strategy and proposal development alongside Account Managers
• ✅ Identify and implement service expansion opportunities to improve performance
• ✅ Utilize AI technologies and Power Digital's Nova ecosystem to enhance business processes
• ✅ Complete additional tasks and projects assigned by Client Services department leadership

🎯 Required Qualifications

Education: Bachelor's Degree in Marketing, Communication or related discipline

Experience: 8+ years cross-channel digital marketing experience, preferably in a digital or media agency

Skills:

• Proven track record of high customer satisfaction scores (NPS or similar metrics)
• Extensive CRM/Marketing Operations platform experience (Salesforce, Shopify, Hubspot, etc.)
• Experience with business-level metrics (LTV:CAC, MER, etc.)
• End-to-end campaign development leadership in multi-channel environments
• Ability to build rapport with executive-level contacts
• Self-starter mindset with positive attitude in fast-paced environments
• Problem-solving capabilities with entrepreneurial spirit

💰 Compensation & Benefits

Salary Range: Base salary + commission opportunities (specific amounts not specified)

Benefits:

• Comprehensive Medical, Dental, Vision insurance (up to 100% employer-paid employee premiums)
• 401(k) plan with 4% employer contribution matching
• Unlimited Time Off available from day one
• 4 hours quarterly paid Volunteer Time Off
• Flexible work environment (remote, in-office, hybrid)
• $100 USD Work From Home stipend
• Employee Assistance Program (EAP)
• 12 observed US holidays + 2 mental health recharge days annually
• Employee development programs (Hedgehog and Vital 5s)
• Quarterly performance awards with prize money
• Opportunities to participate in company DEI initiatives

Industry Comparison: The benefits package appears comprehensive compared to industry standards, with the unlimited PTO, employer-paid insurance premiums, and flexible work arrangements being particularly competitive.

ASSUMPTION: While specific salary figures aren't provided, Account Director roles at marketing agencies in the US typically range from $100,000-$150,000+ based on experience and market, with additional commission potential that could significantly increase total compensation.

🔍 Company Context

Industry Position: Power Digital is a tech-enabled growth marketing firm operating at the intersection of marketing, consulting, and data intelligence. They focus on revenue growth and brand recognition for leading and emerging companies worldwide.

Company Size: Not explicitly stated, but appears to be mid-to-large sized based on service breadth.

Company Stage: Established and growing firm with a proprietary technology platform (nova).

ASSUMPTION: Based on the breadth of services offered and mention of managing "billions in media," Power Digital appears to be a significant player in the digital marketing space, likely past startup phase and in a growth or established stage.

📊 Role Analysis

Career Level: Senior-level position requiring 8+ years of experience

Reporting Structure: Reports to Client Services department leadership

Team Size/Composition: Leads cross-functional account teams including Account Managers and specialists across various marketing disciplines

Growth Opportunities: The company explicitly mentions "unlimited opportunities for growth & leadership within a rapidly growing firm"

ASSUMPTION: This appears to be a senior leadership role that could potentially lead to higher executive positions in client services, strategy, or general management. The role likely has P&L responsibility based on the KPIs focusing on revenue retention and expansion.

🌍 Location & Work Environment

Office Type: Fully flexible - remote, in-office, or hybrid options available for anyone legally eligible to work in the U.S.

Geographic Context: United States-wide position with no specific city requirement mentioned.

Work Schedule: Not specifically mentioned, but likely standard business hours with flexibility given the client-facing nature of the role.

Regional Considerations: Must be legally eligible to work in the United States.

ASSUMPTION: The company appears to have a progressive approach to work location flexibility, suggesting they have effective systems for remote collaboration and management.

💼 Interview & Application Insights

Typical Process: For senior agency roles like this, candidates can typically expect multiple interview rounds, possibly including:

• Initial screening with HR/recruiting
• Discussion with direct supervisor and/or department leadership
• Panel interview with cross-functional team members
• Potential case study or presentation on marketing strategy
• Final interview with executive leadership

Key Assessment Areas:

• Strategic thinking and business acumen
• Client relationship management capabilities
• Leadership and team development skills
• Cross-channel marketing expertise
• Data analysis and performance measurement abilities
• Problem-solving approach

Application Tips:

• Highlight specific examples of client retention success
• Quantify business impacts of marketing strategies you've led
• Demonstrate expertise across multiple marketing channels
• Showcase team leadership and development achievements
• Emphasize experience with data-driven decision making

ATS Keywords: account director, client services, cross-channel marketing, digital marketing strategy, client retention, team leadership, data analytics, CRM, performance marketing, media planning, B2B marketing, eCommerce, Salesforce, Shopify, Hubspot, LTV:CAC, MER

ASSUMPTION: These insights are based on standard industry practices for senior agency roles and the specific requirements mentioned in the job description.

🛠️ Tools & Technologies

• CRM/Marketing Operations: Salesforce, Shopify, Hubspot
• Analytics: Google Analytics, first-party data tools
• Proprietary Technology: Power Digital's "nova" platform
• AI technologies (specific platforms not mentioned)

ASSUMPTION: As a senior digital marketing role, proficiency with common marketing technology platforms beyond those specifically mentioned would likely be beneficial, such as advertising platforms (Google Ads, Meta Ads), marketing automation tools, project management software, and presentation tools.

👔 Cultural Fit Considerations

Company Values: People-first, diversity in backgrounds and experiences, integrity, autonomy, grit, and growth-obsessed.

Work Style: Fast-paced, entrepreneurial, data-driven, collaborative, and consultative.

Self-Assessment Questions:

• Do I thrive in an environment that values both autonomy and collaboration?
• Am I comfortable with a consultative approach that combines marketing and business strategy?
• Do I enjoy working with data to drive strategic decisions?
• Am I energized by building and maintaining client relationships at executive levels?
• Can I effectively lead cross-functional teams while serving clients?

ASSUMPTION: Based on the company description and role requirements, Power Digital appears to have a dynamic, results-oriented culture that rewards initiative, strategic thinking, and client-focused problem solving.

⚠️ Potential Challenges

• Balancing team leadership with client management responsibilities
• Meeting retention and expansion revenue targets in potentially competitive markets
• Staying current with rapidly evolving digital marketing trends across multiple channels
• Managing expectations of executive-level clients while driving measurable business results
• Coordinating cross-functional teams that may include remote members

ASSUMPTION: These potential challenges are inferred from the nature of the role and common industry patterns for senior client service positions in marketing agencies.

📈 Similar Roles Comparison

The Account Director position at Power Digital combines elements of several roles that might exist separately at other agencies:

• Client Partner/Director: Similar client relationship management focus, but Power Digital's role has more explicit emphasis on marketing strategy development
• Strategy Director: Comparable strategic planning responsibilities, though this role adds significant team leadership and client relationship components
• Group Account Director: Similar team leadership aspects, but with greater hands-on involvement in marketing strategy at Power Digital
• Marketing Consultant: Similar consultative approach, but with formal agency structure and team leadership responsibilities

ASSUMPTION: This comparison is based on standard agency structures and role definitions in the digital marketing industry.

📝 Sample Projects

• Developing an integrated cross-channel marketing strategy for a B2B client focused on lead generation and conversion rate improvement
• Creating and implementing a testing roadmap to optimize media spend across paid channels for an eCommerce client
• Building a measurement framework that connects marketing activities to business outcomes for a fashion retailer
• Leading a service expansion proposal that incorporates new channels into an existing client's marketing mix
• Designing a first-party data strategy leveraging client CRM systems to improve targeting and personalization

ASSUMPTION: These sample projects are illustrative examples based on the responsibilities and client types mentioned in the job description.

❓ Key Questions to Ask During Interview

• "Can you describe the composition of the account team(s) I would be leading and how the cross-functional collaboration typically works?"
• "What are the characteristics of your most successful client partnerships, and what role does the Account Director play in cultivating those relationships?"
• "How does Power Digital's proprietary 'nova' technology integrate with client data systems, and how do Account Directors typically leverage it for strategic decision-making?"
• "What does the career progression path look like for successful Account Directors at Power Digital?"
• "Can you share an example of a particularly challenging client situation and how the team navigated it successfully?"
• "How does Power Digital approach professional development for its leadership team?"

ASSUMPTION: These questions are suggested based on the role description and would need to be adapted based on specific interview contexts and information provided during the interview process.