📌 Core Information
🔹 Job Title: Senior Product Manager - CRM and Key Account Management
🔹 Company: GSK
🔹 Location: Philadelphia, PA, USA
🔹 Job Type: Full-Time
🔹 Category: Pharmaceuticals
🔹 Date Posted: April 4, 2025
🔹 Experience Level: Mid-Senior level (5-10 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leadership of global Veeva CRM and Key Account Management (KAM) product
- Cross-functional collaboration with global teams to gather requirements and ensure CRM ecosystem meets diverse regional needs
- Product discovery and roadmap development for Veeva Vault CRM & KAM
- Stakeholder management and communication with technical teams, business stakeholders, and end-users
- Staying current with industry trends and emerging technologies in the pharmaceutical sales and marketing space
ASSUMPTION: This role requires a strategic mindset, strong communication skills, and experience working with global teams to succeed.
📋 Key Responsibilities
✅ Manage the global Veeva CRM / KAM product backlog, prioritizing features and enhancements based on business value and strategic alignment
✅ Collaborate with stakeholders across markets to gather requirements and ensure the CRM ecosystem meets diverse regional needs
✅ Work closely with the development team to define user stories, acceptance criteria, and product specifications
✅ Serve as the primary point of contact for Veeva CRM / KAM related queries and issues from global markets
✅ Analyze CRM / KAM performance metrics and user feedback to identify areas for improvement
✅ Ensure compliance with industry regulations and GSK policies across all markets
✅ Facilitate communication between technical teams, business stakeholders, and end-users to deliver best-in-industry features while driving deep adoption amongst field teams
✅ Stay current with industry trends and emerging technologies in the pharmaceutical sales and marketing space
ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong project management, communication, and analytical skills.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Computer Science, or a related field.
Experience: 5+ years of experience in product management or a similar role, preferably in the pharmaceutical industry
Required Skills:
- In-depth knowledge of Veeva platforms, specifically the field teams planning workflows
- Experience working with global teams and managing cross-cultural communication
- Excellent project management and organizational skills
Preferred Skills:
- MBA degree
- Experience with data analytics and business intelligence tools
- Knowledge of machine learning and AI applications in pharmaceutical sales
- Familiarity with regulatory requirements in multiple pharmaceutical markets
- Experience with pharmaceutical sales
- Strong analytical and problem-solving abilities
- Exceptional communication and presentation skills
- Agile/Scrum certification (e.g., CSPO) preferred
ASSUMPTION: While an MBA is preferred, relevant experience and a strong track record in product management can compensate for its absence.
💰 Compensation & Benefits
Salary Range: $120,000 - $160,000 per year (based on industry standards for a mid-senior level product manager in the pharmaceutical industry)
Benefits:
- Comprehensive benefits program (visit GSK US Benefits Summary for details)
- Opportunities for professional development and growth
- Potential for global exposure and collaboration
Working Hours: Full-time position with standard business hours (flexibility may be available)
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and GSK's internal compensation structure.
📌 Applicant Insights
🔍 Company Context
Industry: Pharmaceuticals - GSK is a global biopharma company focused on preventing and treating diseases with vaccines, specialty, and general medicines. They invest in four core therapeutic areas: infectious diseases, HIV, respiratory/immunology, and oncology.
Company Size: Large (10,001+ employees) - GSK offers a large, diverse work environment with opportunities for growth and collaboration.
Founded: 1715 - GSK has a long history and established reputation in the pharmaceutical industry.
Company Description:
- GSK is a science-led global healthcare company with a mission to unite science, technology, and talent to get ahead of disease together
- The company focuses on preventing and treating diseases with vaccines, specialty, and general medicines
- GSK aims to be a place where people can thrive, fostering an inclusive and inspiring work environment
Company Specialties:
- Pharmaceutical products and vaccines
- Global healthcare solutions
- Innovative research and development
Company Website: http://www.gsk.com
ASSUMPTION: GSK's large size and global presence offer applicants extensive opportunities for career growth and development.
📊 Role Analysis
Career Level: Mid-Senior level - This role requires a balance of strategic thinking, tactical execution, and cross-functional collaboration.
Reporting Structure: The Senior Product Manager will report directly to the Head of Global Product Management for Veeva Vault CRM & KAM.
Work Arrangement: On-site - This role requires regular on-site presence for collaboration and communication with global teams.
Growth Opportunities:
- Potential to expand the role's scope and influence as the Veeva Vault CRM & KAM platform grows
- Opportunities to work on high-impact projects with global reach
- Possibility to transition into other product management roles or leadership positions within GSK
ASSUMPTION: This role offers significant growth potential for the right candidate, given GSK's global presence and investment in digital transformation.
🌍 Location & Work Environment
Office Type: Corporate office - GSK's Philadelphia office is a large, modern facility with collaborative workspaces.
Office Location(s): 5 Crescent Drive, Philadelphia, PA 19112, USA
Geographic Context:
- Philadelphia is a major East Coast city with a thriving pharmaceutical industry
- The city offers a mix of urban and suburban living options, with a rich cultural scene and historical significance
- Philadelphia has a humid subtropical climate, with warm summers and cold, snowy winters
Work Schedule: Standard business hours with flexibility for remote work on an as-needed basis
ASSUMPTION: Philadelphia's vibrant pharmaceutical industry and GSK's strong presence in the city provide ample opportunities for networking and professional growth.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screen with a member of the HR team
- On-site or virtual interview with the hiring manager and cross-functional team members
- Final round interview with senior leadership
Key Assessment Areas:
- Product management skills and experience
- Cross-functional collaboration and communication
- Strategic thinking and problem-solving
- Industry knowledge and understanding of Veeva platforms
Application Tips:
- Highlight relevant product management experience and achievements in your resume
- Tailor your cover letter to emphasize your fit for the role and GSK's mission
- Prepare for behavioral and situational interview questions focusing on product management scenarios
ATS Keywords: Product Management, Veeva CRM, Veeva Vault, Key Account Management, Global Product Owner, Pharmaceutical Sales, Cross-Functional Teams, Strategic Deployment, Agile/Scrum
ASSUMPTION: GSK's interview process is designed to assess candidates' skills, experience, and cultural fit for the role and the organization.
🛠️ Tools & Technologies
- Veeva CRM and Vault platforms
- Agile/Scrum methodologies
- Data analytics and business intelligence tools
- Machine learning and AI applications
ASSUMPTION: Familiarity with Veeva platforms, Agile/Scrum methodologies, and data analytics tools is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Patient focus - GSK's mission is to unite science, technology, and talent to get ahead of disease together
- Transparency - GSK fosters an open and collaborative work environment
- Respect - GSK values diversity and inclusion, promoting a culture of respect and dignity for all employees
Work Style:
- Collaborative - GSK encourages cross-functional teamwork and knowledge-sharing
- Agile - GSK embraces change and continuous improvement, with a focus on delivering results quickly and efficiently
- Data-driven - GSK uses data and insights to inform decision-making and drive business outcomes
Self-Assessment Questions:
- How do you align with GSK's patient-focused mission and values?
- How comfortable are you working in a global, cross-cultural environment, and managing cross-cultural communication?
- How do you approach continuous learning and adaptation in a fast-paced, dynamic work environment?
ASSUMPTION: GSK's culture emphasizes collaboration, transparency, and a patient-focused mission, making it an attractive workplace for candidates who share these values.
⚠️ Potential Challenges
- Managing global teams and cross-cultural communication can be complex and time-consuming
- Balancing strategic thinking with tactical execution may require strong prioritization and time management skills
- Working in a large, matrixed organization can present unique challenges in terms of decision-making and influence
- Philadelphia's cost of living may be higher than in other mid-sized cities
ASSUMPTION: These challenges can be mitigated with strong communication, collaboration, and project management skills, as well as a strategic mindset and adaptability.
📈 Similar Roles Comparison
- This role is unique in its focus on Veeva Vault CRM & KAM, but shares similarities with other global product management roles in the pharmaceutical industry
- GSK's size and global presence offer more extensive opportunities for career growth and development compared to smaller organizations
- Career paths in product management can vary depending on the organization's structure and industry-specific factors
ASSUMPTION: While this role shares similarities with other global product management positions, its focus on Veeva Vault CRM & KAM makes it unique within GSK and the broader pharmaceutical industry.
📝 Sample Projects
- Leading a global product team to develop and launch a new feature for Veeva Vault CRM, improving field team productivity and adoption
- Collaborating with cross-functional teams to integrate AI and machine learning capabilities into Veeva Vault CRM, enhancing the user experience and driving data-driven decision-making
- Spearheading the strategic deployment of the KAM tool in priority markets, ensuring consistent processes and structures across global teams
ASSUMPTION: These sample projects illustrate the strategic, cross-functional, and innovative nature of the role, requiring strong product management skills and industry knowledge.
❓ Key Questions to Ask During Interview
- How does this role fit into GSK's broader digital transformation strategy, and what are the key priorities for the first 90 days?
- How does the team collaborate with other product management teams within GSK, and what opportunities are there for cross-pollination and knowledge-sharing?
- How does GSK support the professional development and growth of its product management team members?
- What are the key performance indicators (KPIs) for success in this role, and how are they tracked and measured?
- How does GSK foster a culture of innovation and continuous improvement within its product management teams?
ASSUMPTION: These interview questions are designed to provide insight into the role's strategic context, team dynamics, and opportunities for professional growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant product management experience and skills
- Write a cover letter emphasizing your fit for the role and GSK's mission
- Prepare for behavioral and situational interview questions focusing on product management scenarios
- Follow up with the GSK Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US) if you have any questions about the application process
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.