🔹 Job Title: Customer Service Representative
🔹 Company: U-Haul
🔹 Location: Philadelphia, Pennsylvania, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: March 29, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: Not specified
Key aspects of this role include:
ASSUMPTION: It is assumed that the primary duty of this role is customer interaction and service excellence, utilizing technology for effective rental management due to the emphasis on U-Scan technology.
✅ Assist customers inside and outside a U-Haul center with products and services
✅ Use smartphone-based U-Scan technology to manage rentals and inventory
✅ Move and hook up U-Haul trucks and trailers
✅ Clean and inspect equipment on the lot, including checking fluid levels
✅ Answer questions and educate customers regarding products and services
✅ Prepare rental invoices and accept equipment returned from rental
✅ Install hitches and trailer wiring
✅ Fill propane (certification provided by U-Haul)
✅ Drive a forklift (certification provided by U-Haul)
✅ Other duties as assigned
✅ Participate in ongoing U-Haul education via U-Haul University
ASSUMPTION: Assumed responsibilities extend to include a range of support tasks aimed at enhancing customer experience, which is vital for maintaining service quality, considering U-Haul's customer service focus.
Education: High school diploma or equivalent
Experience: 0-2 years in a related role
Required Skills:
Preferred Skills:
ASSUMPTION: Given the entry-level position, it is assumed that prior experience in similar customer-facing roles may enhance applicant suitability but is not mandatory.
Salary Range: Not specified (assumed competitive within industry standard for a similar entry-level role)
Benefits:
Working Hours: 40 hours per week
ASSUMPTION: Assumed benefits package is comprehensive, geared towards promoting employee well-being and stability, emphasizing U-Haul's commitment to health and wellness.
Industry: Retail and Moving Storage
Company Size: 10,001+ employees, offering a large support network and career progression opportunities
Founded: 1945
Company Description:
Company Specialties:
Company Website: http://www.uhaul.com
ASSUMPTION: U-Haul's market presence is assumed as a significant advantage for customer and employee trust, given its extensive service history and reputation.
Career Level: Entry-level position, suitable for individuals entering the job market
Reporting Structure: Reports to customer service management and support teams
Work Arrangement: Onsite at the Philadelphia location
Growth Opportunities:
ASSUMPTION: An entry-level position that provides ample room for professional growth given U-Haul's commitment to internal advancement.
Office Type: On-site role in a customer service and equipment maintenance environment
Office Location(s): 2801 W Hunting Park Ave, Philadelphia, PA
Geographic Context:
Work Schedule: Standard full-time hours with potential for additional schedules based on operational needs
ASSUMPTION: The geographic location is deemed advantageous due to Philadelphia's strategic position in the Northeast Corridor.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Equipment Maintenance, Rental Management, Safety, U-Scan Technology
ASSUMPTION: Given the role's focus, the application process may prioritize demonstration of soft skills and customer interaction experience.
ASSUMPTION: Assumes familiarity with general technology is necessary, as role involves technology-based interaction and maintenance tasks.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Cultural fit is assessed on customer-first approach, tech-savviness, and a solution-oriented mindset.
ASSUMPTION: Challenges stem primarily from the physical nature of the role and technology adaptation, typical in a dynamic service environment.
ASSUMPTION: This role offers a unique blend of customer service and technical skill development, compared to more singularly focused customer service positions.
ASSUMPTION: Sample projects are assumed to focus on service enhancement and operational efficiency, aligning with U-Haul's improvement goals.
ASSUMPTION: Questions are tailored to understand role-specific expectations and U-Haul's operational environment.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.