🔹 Job Title: Retail Customer Service Manager
🔹 Company: Entain
🔹 Location: United Kingdom
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Mon Mar 31, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: The role requires a passion for sports and a customer-centric approach, given the emphasis on customer engagement in a betting shop setting.
✅ Deliver outstanding customer service.
✅ Take bets on a wide range of sports and events.
✅ Process customer transactions including cash handling.
✅ Demonstrate products and betting terminals to customers.
✅ Handle customer complaints or concerns with empathy.
✅ Work towards defined targets and goals.
✅ Maintain high shop standards.
✅ Open or close the shop as needed.
ASSUMPTION: Responsibilities are standard for retail customer service roles in betting industries, emphasizing service quality and operational excellence.
Education: Not specified, but basic literacy and numerical skills are assumed necessary.
Experience: Entry-level, 0-2 years in customer service is ideal.
Required Skills:
Preferred Skills:
ASSUMPTION: The emphasis on customer service skills suggests the role is suitable for individuals with a service-oriented mindset, even without extensive experience.
Salary Range: £12.50 per hour
Benefits:
Working Hours: 20 hours per week with a mix of shift lengths, varied weekly.
ASSUMPTION: The benefits package is competitive for the industry, offering financial and lifestyle perks that support a positive work-life balance.
Industry: Entertainment Providers
Company Size: 10,001+ employees, indicating a large-scale operation with significant resources.
Founded: Evolved from GVC Holdings on December 9, 2020.
Company Description:
Company Specialties:
Company Website: http://EntainGroup.com
ASSUMPTION: Entain's expansive size and recognition in the industry suggest stable employment with potential for growth and innovation.
Career Level: Entry-level with potential for escalation based on performance.
Reporting Structure: Reports to the Shop Manager.
Work Arrangement: On-site with a focus on direct customer interaction.
Growth Opportunities:
ASSUMPTION: The role provides a strong foundation for building a career in customer service or retail management within the betting industry.
Office Type: Retail shop environment
Office Location(s): Various locations within the United Kingdom
Geographic Context:
Work Schedule: Includes evenings, weekends, and holidays as part of the weekly rota.
ASSUMPTION: Candidates should be comfortable with flexible hours typical of retail environments.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Communication, Cash Handling, Teamwork
ASSUMPTION: Success in the interview process relies on demonstrating interpersonal skills and an enthusiasm for a customer-focused environment.
ASSUMPTION: Familiarity with retail technology, particularly betting systems, will be beneficial.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: The ideal candidate thrives in engaging, customer-facing roles and values a diverse workplace.
ASSUMPTION: Patience, resilience, and attention to detail are critical to overcoming these challenges.
ASSUMPTION: The role offers a unique blend of retail and customer service targeted towards sports enthusiasts.
ASSUMPTION: Projects are designed to enhance customer experience and operational efficiency.
ASSUMPTION: These questions indicate a candidate's genuine interest in job fit and growth potential.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.