Retail Customer Marketing Associate

📌 Core Information

🔹 Job Title: Retail Customer Marketing Associate

🔹 Company: Sunset Firm

🔹 Location: Santa Ana, CA

🔹 Job Type: Full-Time, On-Site

🔹 Category: Marketing

🔹 Date Posted: April 3, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: On-Site

🚀 Job Overview

Key aspects of this role include:

• Direct customer communication and brand promotion
• Collaboration with sales teams to ensure customer satisfaction
• Problem-solving and creative service solutions
• Feedback management and implementation

ASSUMPTION: This role is ideal for individuals seeking an entry-level position in marketing, with a focus on customer interaction and brand promotion.

📋 Key Responsibilities

✅ Relay brand messaging professionally to customers and promote client services

✅ Communicate effectively and appropriately to create connections during customer interactions

✅ Learn to solve problems creatively while demonstrating high integrity

✅ Work with the sales team to process customer orders daily, ensuring they are fully satisfied with their services

✅ Build service knowledge to adequately communicate each featured product/service offering to consumers

✅ Provide support and report customer feedback to the Retail Marketing Manager to increase customer retention

✅ Attend weekly meetings to discuss marketing strategies and client needs

✅ Create networking connections with other Marketing Associate professionals to understand and improve communication tactics

ASSUMPTION: The role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.

🎯 Required Qualifications

Education: Degree in Marketing, Business Management, or Communications is desired but not required

Experience: Relevant experience in past marketing, promotions, or sales roles is helpful but not required

Required Skills:

• Strong communication and interpersonal skills
• Problem-solving abilities
• Customer service orientation
• Sales and marketing skills
• Networking and team collaboration
• Desire for professional growth
• Integrity and creativity

Preferred Skills:

• Experience in a similar role
• Fluency in additional languages

ASSUMPTION: While relevant experience is helpful, the company values strong communication skills and a willingness to learn and grow.

💰 Compensation & Benefits

Salary Range: $3,500 - $5,200 per month (based on industry standards for entry-level marketing roles in the Santa Ana area)

Benefits:

• On-the-job training and professional development opportunities
• Competitive salary and potential bonuses
• Dynamic and supportive work environment

Working Hours: Full-time, 40 hours per week (with potential for overtime)

ASSUMPTION: The salary range is estimated based on industry standards for entry-level marketing roles in the Santa Ana area. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Marketing Services

Company Size: 2-10 employees (Small, close-knit team with opportunities for growth)

Founded: Not specified (Established company with a focus on mentorship and guidance)

Company Description:

• Guided by the wisdom of mentors, we navigate the path to success.
• Focused on building genuine, respectful, and transparent relationships with clients.
• Committed to teaching practical communication skills to create a more authentic consumer experience.

Company Specialties:

• Direct marketing outreach techniques
• Relationship-based methods
• Customer retention strategies

Company Website: https://www.sunsetacquisitionsinc.com/

ASSUMPTION: The company's small size and focus on mentorship provide ample opportunities for growth and development for new employees.

📊 Role Analysis

Career Level: Entry-Level (Focus on learning and skill development)

Reporting Structure: Reports directly to the Retail Marketing Manager

Work Arrangement: Full-time, on-site position with immediate start availability

Growth Opportunities:

• On-the-job training and professional development opportunities
• Potential for career advancement within the company
• Chance to work closely with industry leaders and learn from their expertise

ASSUMPTION: This role offers significant growth opportunities for individuals eager to learn and excel in the marketing field.

🌍 Location & Work Environment

Office Type: On-site, in-office position

Office Location(s): Santa Ana, CA

Geographic Context:

• Santa Ana is located in Orange County, California
• Known for its diverse culture and vibrant arts scene
• Offers a mix of urban and suburban living options

Work Schedule: Full-time, 40 hours per week (with potential for overtime)

ASSUMPTION: The on-site work environment encourages collaboration and team-building among employees.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the Hiring Manager
• In-person interview with the Retail Marketing Manager
• Background check and offer extension

Key Assessment Areas:

• Communication skills and customer service orientation
• Problem-solving abilities and creativity
• Desire for professional growth and learning

Application Tips:

• Tailor your resume to highlight relevant skills and experiences
• Prepare examples of your communication skills and problem-solving abilities
• Demonstrate your enthusiasm for learning and growth in the role

ATS Keywords: Customer Marketing, Retail Marketing, Brand Promotion, Customer Service, Sales, Marketing, Networking, Problem-Solving, Communication Skills

ASSUMPTION: The application process is designed to assess the candidate's communication skills, problem-solving abilities, and enthusiasm for learning and growth in the role.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Marketing automation tools
• Social media platforms
• Email marketing platforms

ASSUMPTION: The specific tools and technologies used may vary based on the company's current tech stack and the candidate's role-specific needs.

👔 Cultural Fit Considerations

Company Values:

• Leadership by example
• Encouraging competition
• Respectful work environment

Work Style:

• Dynamic and supportive team environment
• Focus on mentorship and guidance
• Opportunities for professional growth and development

Self-Assessment Questions:

• Do you thrive in a dynamic and supportive team environment?
• Are you eager to learn from industry leaders and grow professionally?
• Do you possess strong communication skills and a customer-focused mindset?

ASSUMPTION: The company values a dynamic and supportive work environment that encourages professional growth and development.

⚠️ Potential Challenges

• On-site work arrangement may not be suitable for candidates who prefer remote or hybrid work
• Entry-level role may require additional training and onboarding time
• Small company size may limit the availability of certain benefits and perks
• Competitive work environment may require strong interpersonal skills and adaptability

ASSUMPTION: While the role offers significant growth opportunities, candidates should be prepared for the challenges that come with an entry-level position in a small company.

📈 Similar Roles Comparison

• Retail Customer Marketing Associate vs. Retail Sales Associate: Focus on marketing and customer communication vs. sales and customer transactions
• Industry-specific context: Marketing services vs. other industries
• Career path comparison: Entry-level marketing role with potential for growth vs. other entry-level positions

ASSUMPTION: This role is ideal for individuals seeking an entry-level position in marketing, with a focus on customer interaction and brand promotion.

📝 Sample Projects

• Developing and implementing a customer retention campaign
• Collaborating with the sales team to improve customer satisfaction scores
• Creating and distributing marketing materials for a new product launch

ASSUMPTION: The role offers a variety of projects that allow candidates to demonstrate their creativity, problem-solving abilities, and communication skills.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of the role, and how can I best prepare for them?
• How does the company support the professional growth and development of its employees?
• What opportunities are there for collaboration and team-building within the company?
• How does the company measure the success of its marketing campaigns, and what metrics are most important?
• What is the company's approach to work-life balance, and how is it supported within the role?

ASSUMPTION: Asking thoughtful and insightful questions demonstrates the candidate's interest in the role and eagerness to learn and grow.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant skills and experiences, with a focus on communication skills and problem-solving abilities
• Prepare a cover letter that demonstrates your enthusiasm for learning and growth in the role
• Prepare examples of your communication skills and problem-solving abilities for the interview
• Follow up with the Hiring Manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.