🔹 Job Title: Medewerker Customer Support
🔹 Company: SGS
🔹 Location: Netherlands
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Mon Mar 31 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role primarily involves direct interaction with clients and coordination with internal departments to ensure customer satisfaction.
✅ Answering customer inquiries and resolving complaints
✅ Coordinating with laboratory staff to meet customer needs
✅ Supporting sales and account managers with administrative tasks
✅ Monitoring progress to ensure timely delivery of analytical results
✅ Anticipating and addressing future customer requirements
✅ Reporting to the Sales Manager
ASSUMPTION: The responsibilities require strong communication and organizational skills, underpinned by an ability to handle customer inquiries effectively.
Education: MBO work and thinking level
Experience: Relevant experience in a similar customer support role
Required Skills:
Preferred Skills:
ASSUMPTION: While specific technical skills were not detailed, prior experience in customer service and familiarization with industry-specific tools would likely be beneficial.
Salary Range: A competitive salary to be discussed based on experience
Benefits:
Working Hours: Full-time, 40 hours per week
ASSUMPTION: The benefits package suggests a robust commitment to employee well-being and professional growth, typical of a large multinational organization.
Industry: Professional Services specializing in Testing, Inspection, and Certification
Company Size: Over 99,000 employees across 119 countries
Founded: Information not specified; over 145 years of service excellence
Company Description:
Company Specialties:
Company Website: http://www.sgs.com
ASSUMPTION: Given SGS's global stature, employees can expect vast resources and career development opportunities.
Career Level: Intermediate role with career development potential
Reporting Structure: Direct report to the Sales Manager
Work Arrangement: On-site in a supportive team environment
Growth Opportunities:
ASSUMPTION: The role offers a mix of responsibilities that provide professional growth, particularly within the field of customer support and analysis.
Office Type: Modern laboratory setting
Office Location(s): Hoogvliet, Rotterdam
Geographic Context:
Work Schedule: Standard workweek with potential for flexibility
ASSUMPTION: The work environment is likely conducive to collaboration and efficiency, key to achieving customer satisfaction.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Support, Communication, Team Player, Stress Resistance, Quality Focus
ASSUMPTION: Emphasis on communication and problem-solving implies these are critical to success in this role.
ASSUMPTION: Familiarity with modern customer relationship management tools is presumed necessary, though specific technology platforms were not detailed.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: The work style is based on fostering customer relationships, suggesting importance placed on interpersonal skills and the ability to work collaboratively.
ASSUMPTION: Challenges indicate a need for excellent time management and communication skills to thrive in this role.
ASSUMPTION: The role at SGS may involve more customer interaction compared to similar roles, suggesting a focus on customer engagement.
ASSUMPTION: Sample projects are focused on enhancing customer service and communication efficiency, critical for role success.
ASSUMPTION: These questions aim to uncover insights into daily challenges and support structures available at SGS.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
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