Player Experience & Community Manager
Mid-level Community Marketing role at Ghost Story Games. Massachusetts · $87,100–$90,920 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Own the strategy and day-to-day running of the studio's social and community channels
- Build engagement plans that keep players around for the long haul and answer their questions directly
- Find and nurture in-house relationships with content creators, plus support external help for them
- Stand up a customer service operation, from onboarding a BPO to writing the escalation run book
- Write newsletters and targeted emails, and report on KPIs and player sentiment with fixes to suggest
What you bring
- At least five years managing communities for video games
- Shipped a minimum of two PC and console titles while in a community manager seat
- Sharp writing and speaking skills
- Legal authorization to work in the United States
Who this fits
This suits a community manager steeped in gaming culture online and in person, especially single-player and indie developer scenes. You should be comfortable backing recommendations with data and questioning received wisdom. The role is based in Massachusetts and requires U.S. work eligibility. Basic Photoshop familiarity and an understanding of platform algorithms and creator motivations are expected.
From the employer
Who We Are:
Ghost Story Games is a self-publishing game development studio founded by Ken Levine (Creative Director of System Shock 2, Bioshock, and Bioshock Infinite) and former Irrational Games developers. The studio’s mission is to create narrative-driven experiences rooted in immersive world building and gameplay.
The Challenge:
- Community & Social Media:
- Develop and execute strategy for owned social media and community channels
- Develop player engagement strategies to foster a long-lasting community
- Craft social media content, draft copy, and drive asset ideation and production
- Monitor and respond to player inquiries
- Content Creators:
- Identify, build and maintain in-house relationships with content creators
- Provide hands-on support and/or manage external resources to provide hands-on support for creators engaging with our game
- Customer Service:
- Build a customer service solution including onboarding and managing a BPO and customer service tool
- Create and maintain a customer service run book that outlines protocols, roles, responsibilities, and escalation plans
- Maintain an internal and external knowledge hub
- Email marketing: Draft and distribute newsletter and bespoke marketing emails
- Analytics & Reporting: Define and report on KPIs, report on player sentiment, and make recommendations for improving engagement for all areas of ownership
- Campaign & Operational Support:
- Assist with playtesting efforts including onboarding play testers, managing virtual and IRL technical set ups, and other operational needs as they arise
- Collaborate with the broader marketing team on campaign planning, research, competitive analysis, and copywriting
- Other duties as assigned
What You'll Take On:
- You can use data to back up your recommendations
- You’re ready to challenge conventional wisdom
- You have deep familiarity with online and IRL gaming communities, especially for single player games and using indie developer communication styles
- You understand audiences’ behaviors, creator and community motivations, and key industry platform algorithms
- You have a basic knowledge of Adobe Photoshop
What You Bring:
- 5+ years experience in the video game community management role
- Has shipped at least 2 games on PC and console in a community manager role
- Strong written and verbal communication
Must be eligible to work in the U.S.
The pay range for this position in Massachusetts at the start of employment is expected to be between $87,100 and $90,920 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for employees in regular roles may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits, provided that temporary or intern roles will not be eligible for many of these payments or benefits. Details of participation in compensation and benefit plans (if applicable) will be provided if an employee receives an offer of employment. If hired, employee will be in an ~at-will position~ and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.
When Applying For This Position:
Please watch the following GDC talk given by Ken Levine: http://www.gdcvault.com/play/1020434/Narrative
Please be aware that Ghost Story does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Ghost Story also does not engage in any financial exchanges during the recruitment or onboarding process, and the Ghost Story will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Ghost Story’s in-house recruitment team will only contact individuals through their official Ghost Story email addresses (i.e., via a ghoststorygames.com email domain). If you need to report an issue or otherwise have questions, please contact Careers@ghoststorygames.com
As an equal opportunity employer, Ghost Story Games, LLC (“Ghost Story”) is committed to fostering and celebrating the diverse thoughts, cultures, and backgrounds of its talent, partners, and communities throughout its organization. Consistent with this commitment, Ghost Story does not discriminate or retaliate against any employee or job applicant because of their race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history), or on the basis of any other trait protected by applicable law. If you need to report a concern or have questions regarding Ghost Story’s equal opportunity commitment, please contact Careers@ghoststorygames.com.