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EverPro - Senior Lifecycle Marketing Manager (Remote)

EverCommerce
Full-time
Remote
Worldwide
๐ŸŽฏ CRM & Loyalty Marketing

๐Ÿ“Œ Core Information

๐Ÿ”น Job Title: Senior Lifecycle Marketing Manager (Remote)

๐Ÿ”น Company: EverCommerce - EverPro Division

๐Ÿ”น Location: United States (Remote)

๐Ÿ”น Job Type: Full-time

๐Ÿ”น Category: ๐ŸŽฏ CRM & Loyalty Marketing


๐Ÿ“Œ Essential Job Details

๐Ÿš€ Job Overview

As a Senior Lifecycle Marketing Manager for EverPro (EverCommerce's largest portfolio), you'll become an expert in Mobile Invoicing software solutions, specifically for Joist and Invoice Simple applications. You'll lead a team of five marketers in developing and implementing multi-channel campaigns that drive customer engagement, feature adoption, and revenue expansion. This data-driven position requires collaboration with Product and Customer Success teams to improve funnel health, conversion rates, and overall revenue growth within a Product-Led Growth (PLG) environment.

ASSUMPTION: Based on the job description's emphasis on managing a team, collaborating with multiple departments, and optimizing revenue growth, this is a strategic leadership position that likely combines both hands-on campaign execution and higher-level strategy development.


๐Ÿ“‹ Key Responsibilities

  • โœ… Develop and implement end-to-end customer lifecycle strategies across two software solutions (Joist and Invoice Simple)
  • โœ… Manage a team of five customer marketers to deliver compelling assets and messaging
  • โœ… Create targeted segmentation campaigns within Braze (Marketing Automation Platform)
  • โœ… Build, optimize, and manage customer nurture programs to improve customer satisfaction, lifetime value, and reduce churn
  • โœ… Establish KPIs and tracking plans for campaigns, regularly reporting on performance metrics
  • โœ… Collaborate with cross-functional teams (Product, Sales, Customer Success) to align lifecycle strategies
  • โœ… Monitor feature adoption and conversion rates, optimizing processes and content
  • โœ… Analyze campaign performance data to provide actionable insights
  • โœ… Create high-impact campaign assets and prepare internal presentations
  • โœ… Potentially manage agency partner relationships for campaign delivery
  • โœ… Implement A/B testing and continuous optimization of marketing initiatives
  • โœ… Stay current with industry trends and competitor activities

๐ŸŽฏ Required Qualifications

Education: Bachelor's degree in Marketing, Business, or related field (advanced degree a plus)

Experience: 7+ years of experience in B2B marketing, preferably in SaaS or technology

Skills:

  • Deep expertise with marketing automation platforms (Braze or similar: Marketo, Hubspot, Pendo)
  • Experience managing direct reports in a collaborative environment
  • Proven success in executing omni-channel nurture campaigns and customer loyalty programs
  • Strong analytical and quantitative skills for data-driven decision making
  • Excellent communication, project management, and presentation skills
  • Ability to multi-task and prioritize in a fast-paced environment

Preferred: Working knowledge of invoicing solutions, mobile apps, or experience marketing to service-based SMBs


๐Ÿ’ฐ Compensation & Benefits

Salary Range: $110,000 - $125,000 per year (may vary based on location and experience)

Benefits:

  • Flexible work arrangement (in-office, remote, or hybrid)
  • Annual wellness stipend
  • Flexible and generous time off (FTO)
  • Employee Stock Purchase Program
  • Registered Retirement Savings Plan (RRSP) with 4% company match

Industry Comparison: This compensation range aligns with industry standards for senior marketing management positions in the SaaS sector, particularly for roles requiring team leadership and specialized expertise in customer lifecycle marketing.


๐Ÿ“Œ Applicant Insights

๐Ÿ” Company Context

Industry Position: EverCommerce (NASDAQ: EVCM) is a leading service commerce platform providing vertically-tailored SaaS solutions to over 600,000 service-based businesses globally. EverPro is their largest portfolio, focusing on Home and Field Service professionals.

Company Size: Publicly traded company with a global presence

Company Stage: Established growth company (publicly traded on NASDAQ)

ASSUMPTION: Given EverCommerce's status as a publicly traded company serving 600,000+ businesses, it appears to be a well-established organization in a growth phase, continuing to expand its service offerings and market reach.


๐Ÿ“Š Role Analysis

Career Level: Senior management

Reporting Structure: Likely reports to a Marketing Director or VP

Team Size/Composition: Will manage a team of five marketers

Growth Opportunities: Potential path to Director or VP of Marketing roles, with opportunities to expand portfolio responsibility or move into broader marketing leadership positions

ASSUMPTION: The reporting structure is inferred based on typical organizational structures for senior manager positions, where they would report to a director or VP while managing their own team.


๐ŸŒ Location & Work Environment

Office Type: Fully remote option available (100% remote), with flexibility to work from office locations if desired

Geographic Context: Can be based anywhere in the United States or Canada

Work Schedule: Not explicitly stated, but likely standard business hours with flexibility given the remote nature

Regional Considerations: Occasional travel to Corporate Headquarters in Denver, Colorado, or other North American office locations may be required

ASSUMPTION: Given the distributed nature of EverCommerce's teams across multiple countries and time zones, the role likely offers significant scheduling flexibility to accommodate collaboration across different regions.


๐Ÿ’ผ Interview & Application Insights

Typical Process: For senior marketing roles at SaaS companies, expect initial screening, marketing-focused interviews, leadership assessment, and possibly a strategic presentation or case study

Key Assessment Areas: Marketing automation expertise, team leadership experience, analytical capabilities, strategic thinking, and cross-functional collaboration skills

Application Tips: Highlight experience with Braze or similar platforms, quantifiable results from lifecycle marketing campaigns, and examples of successful team leadership

ATS Keywords: Lifecycle marketing, Braze, B2B SaaS, PLG (Product-Led Growth), customer journey, marketing automation, customer retention, feature adoption, email marketing, team management

ASSUMPTION: These insights are based on standard interview processes for senior marketing positions in the SaaS industry and the specific requirements mentioned in the job description.


๐Ÿ› ๏ธ Tools & Technologies

  • Marketing Automation: Braze (primary)
  • Analytics Platforms: Heap, Amplitude, Periscope, Looker
  • Mobile Invoicing Software: Joist, Invoice Simple
  • Customer Data Platform (CDP) integration

ASSUMPTION: While not explicitly mentioned, proficiency with CRM systems, email marketing platforms, A/B testing tools, and project management software would likely be beneficial for this role given its responsibilities.


๐Ÿ‘” Cultural Fit Considerations

Company Values: EverCommerce mentions they're "building an extraordinary company" and encourages applicants to learn about their Culture and Values through their careers page

Work Style: Collaborative, fast-paced, data-driven environment that values cross-functional partnerships

Self-Assessment: Consider whether you thrive in:

  • Leading and developing team members in a distributed environment
  • Making data-driven decisions and continuously optimizing based on results
  • Collaborating across multiple departments and stakeholders
  • Managing multiple projects and priorities simultaneously
  • Working in a dynamic B2B SaaS environment with a focus on growth

ASSUMPTION: The emphasis on collaboration, data-driven decision making, and cross-functional partnerships suggests a culture that values teamwork, analytical thinking, and agile approaches to marketing.


โš ๏ธ Potential Challenges

  • Managing a team across potentially different time zones in a remote environment
  • Balancing the needs of two different software solutions (Joist and Invoice Simple)
  • Aligning multiple stakeholders (Sales, Product, Customer Success) around lifecycle strategies
  • Achieving measurable revenue growth in a competitive mobile invoicing market
  • Navigating the complexity of a large organization with multiple portfolios

ASSUMPTION: These potential challenges are inferred from the job responsibilities and company structure, not explicitly stated issues.


๐Ÿ“ˆ Similar Roles Comparison

This Senior Lifecycle Marketing Manager role differs from other marketing positions in several ways:

  • vs. Product Marketing Manager: More focused on existing customer engagement rather than new product launches or positioning
  • vs. Demand Generation Manager: Emphasizes post-acquisition customer journey rather than lead generation
  • vs. Content Marketing Manager: Requires deeper technical expertise in marketing automation platforms and customer segmentation
  • vs. General Marketing Manager: Specifically specialized in customer lifecycle optimization and retention strategies

ASSUMPTION: This comparison is based on standard marketing role delineations in the SaaS industry.


๐Ÿ“ Sample Projects

  • Designing and implementing a tiered onboarding journey for new Joist and Invoice Simple users to improve feature adoption rates
  • Creating segmented re-engagement campaigns for dormant users to reduce churn
  • Developing a cross-sell campaign to encourage payment feature adoption among users who only use invoicing functionality
  • Building a loyalty program for long-term customers to improve retention and encourage referrals
  • Implementing A/B testing frameworks to optimize email open rates and conversion metrics

ASSUMPTION: These project examples are based on the stated responsibilities focusing on customer engagement, feature adoption, and revenue expansion.


โ“ Key Questions to Ask During Interview

  1. What are the current key performance indicators for the lifecycle marketing function, and how have they evolved over the past year?
  2. What are the biggest challenges facing the team of five marketers I'd be managing, and what skills would you prioritize in developing them?
  3. How closely integrated are the Product, Sales, and Customer Success teams in the current lifecycle marketing strategy?
  4. What specific revenue growth targets would this role be responsible for in the first 6-12 months?
  5. Can you share examples of successful lifecycle campaigns that have driven significant feature adoption or reduced churn?
  6. How does the company balance the specific needs of the two mobile invoicing apps (Joist and Invoice Simple) within the overall EverPro portfolio strategy?

ASSUMPTION: These questions are suggested based on the role description and would help evaluate both the challenges and opportunities of the position.


๐Ÿ“Œ Disclaimer

โš ๏ธ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.


๐Ÿ“Œ Next Steps for Applicants

  1. Optimize your resume: Incorporate keywords like "lifecycle marketing," "Braze," "B2B SaaS," "PLG," and "customer retention" to pass ATS screening
  2. Prepare your portfolio: Gather examples of successful lifecycle marketing campaigns with measurable results
  3. Research EverCommerce: Review their website, particularly the EverPro portfolio, to understand their products and market positioning
  4. LinkedIn research: Review profiles of current marketing team members to understand backgrounds and potential connections
  5. Prepare for behavioral questions: Prepare examples that demonstrate team leadership, cross-functional collaboration, and data-driven decision making
  6. Technical preparation: Be ready to discuss your experience with Braze or similar marketing automation platforms in detail