S

Enterprise Account Executive

ServiceNow
Full-time
On-site
Philadelphia, Pennsylvania, United States
πŸ’Ό Account Management

πŸ“Œ Core Information

πŸ”Ή Job Title: Enterprise Account Executive

πŸ”Ή Company: ServiceNow

πŸ”Ή Location: Philadelphia, Pennsylvania, United States

πŸ”Ή Job Type: On-site

πŸ”Ή Category: Account Management

πŸ”Ή Date Posted: Tue Apr 01 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: Remote OK

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Developing new business sales revenue through a SaaS license model
  • Engaging in account planning and territory planning
  • Conducting research on prospect customers and employing business development strategies
  • Completing field-based sales activities within defined territories or verticals

ASSUMPTION: The role largely involves direct interaction with clients and strategic planning, suggesting a need for strong interpersonal and strategic skills.

πŸ“‹ Key Responsibilities

βœ… Develop relationships with C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales

βœ… Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team

βœ… Act as a trusted advisor by understanding customer business needs and advising on IT roadmaps

βœ… Identify the right specialist/support resources to bring into a deal at the right time

ASSUMPTION: The responsibilities imply a significant degree of autonomy and strategic thinking, likely requiring substantial experience.

🎯 Required Qualifications

Education: Not specified

Experience: 7+ years of experience in software or solutions sales

Required Skills:

  • Ability to establish trusted client relationships
  • Experience in leveraging AI in work processes and decision making
  • Demonstrated achievement of sales targets

Preferred Skills:

  • Experience with AI-powered tools and workflow automation
  • Strong negotiation skills

ASSUMPTION: No specific educational requirements likely indicate a preference for practical experience over formal education.

πŸ’° Compensation & Benefits

Salary Range: Not specified; typically competitive based on industry standards for similar roles in large markets.

Benefits:

  • Health insurance
  • Retirement savings plans
  • Professional development opportunities

Working Hours: 40 hours per week with a flexible work arrangement

ASSUMPTION: Benefits are consistent with those offered by large tech companies, emphasizing health and professional growth.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Software Development, focusing on enterprise cloud solutions

Company Size: 10,001+ employees, indicating a stable and resource-rich environment with diverse opportunities.

Founded: Company origins in 2004, highlighting significant experience and industry presence.

Company Description:

  • Global leader in digital workflows and AI-enhanced technology
  • Serves 8,100 customers, including 85% of the Fortune 500
  • Dedicated to smarter, faster, and better organizational workflows

Company Specialties:

  • Service Management
  • Enterprise Cloud
  • Customer Service Management

Company Website: www.servicenow.com

ASSUMPTION: ServiceNow's large size and global reach suggest robust resources and opportunities for career growth.

πŸ“Š Role Analysis

Career Level: Senior role requiring extensive experience and a strategic focus

Reporting Structure: Likely reports to senior management with substantial cross-functional collaboration

Work Arrangement: On-site with some flexibility for remote work

Growth Opportunities:

  • Opportunity for leadership development
  • Potential for career advancement within a large global company
  • Exposure to cutting-edge AI integrations in enterprise solutions

ASSUMPTION: Opportunities for progression are likely available for high-performing individuals due to the company's size and growth.

🌍 Location & Work Environment

Office Type: Corporate office environment

Office Location(s): Philadelphia, PA, with global offices across key cities

Geographic Context:

  • Located in a major urban center with numerous business opportunities
  • Access to a vibrant tech and professional community
  • Rich cultural and historical background

Work Schedule: Standard business hours with potential for flexibility

ASSUMPTION: The Philadelphia office suggests access to a large market and community resources.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Initial application review
  • Phone or video interview with HR
  • Technical or case study interview
  • Final interview with senior management

Key Assessment Areas:

  • Ability to drive and close sales
  • Strategic thinking and planning
  • Client relationship management

Application Tips:

  • Highlight experience with AI and digital solutions
  • Emphasize sales successes and strategic thinking skills
  • Showcase ability to foster long-term relationships with top executives

ATS Keywords: Sales, Account Planning, Business Development, AI Integration, C-Level Engagement, Strategic Thinking

ASSUMPTION: Being well-prepared with examples of relevant sales successes will be key in the interview process.

πŸ› οΈ Tools & Technologies

  • ServiceNow Platform
  • AI-enabled sales tools
  • CRM software

ASSUMPTION: Proficiency with the ServiceNow platform will be advantageous for immediate contribution to sales strategies.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Innovation
  • Customer success
  • Collaboration

Work Style:

  • Team-oriented with a focus on collaboration
  • Driven by innovation and continuous improvement
  • Committed to customer success

Self-Assessment Questions:

  • Can I thrive in a fast-paced, innovation-driven environment?
  • Am I capable of developing strong executive-level relationships?
  • Can I effectively leverage digital solutions to improve business outcomes?

ASSUMPTION: Candidates should be prepared to demonstrate how their values align with those of ServiceNow.

⚠️ Potential Challenges

  • Maintaining strong relationships across numerous accounts
  • Adapting to rapidly changing technology landscapes
  • Achieving ambitious sales targets
  • Balancing multiple priorities and stakeholders

ASSUMPTION: Challenges suggest a need for resilience and adaptability in a high-pressure environment.

πŸ“ˆ Similar Roles Comparison

  • Typically involves direct account management and strategic sales planning
  • Requires robust experience in software sales within similar industries
  • High customer engagement with a focus on technology solutions

ASSUMPTION: Comparable roles emphasize sales efficacy and strategic account management.

πŸ“ Sample Projects

  • Implementing AI-driven workflow solutions for a major client
  • Strategic planning and execution for vertical market penetration
  • Developing client-specific solution presentations and proposals

ASSUMPTION: Experience in similar projects can significantly enhance candidacy.

❓ Key Questions to Ask During Interview

  • What are the key success metrics for this role?
  • How does the team integrate AI into everyday sales activities?
  • What is the typical sales cycle length for your enterprise clients?
  • What opportunities exist for professional development and growth?
  • How does ServiceNow support collaboration among its global teams?

ASSUMPTION: Preparing thoughtful questions will demonstrate genuine interest and understanding of the role.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume to highlight relevant experience in sales and AI integration
  • Prepare a cover letter that demonstrates understanding of ServiceNow’s strategic goals
  • Ensure all qualifications and achievements are clearly noted
  • Be ready to discuss potential contributions in line with ServiceNow's mission

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.