Account Manager

📌 Core Information

🔹 Job Title: Account Manager

🔹 Company: 4MATIV Technologies

🔹 Location: Columbus, Ohio, United States

🔹 Job Type: Remote

🔹 Category: 💼 Account Management

🔹 Date Posted: Fri Mar 28 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid (Primarily remote with some in-person responsibilities)

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Serving as the primary point of contact for assigned schools
• Overseeing seamless execution and management of transportation services
• Monitoring operational performance and addressing service requests
• Configuring and supporting the TOMS system for client schools

ASSUMPTION: This role requires frequent interaction and communication with school staff and internal teams, indicating a necessity for strong interpersonal and organizational skills.

📋 Key Responsibilities

✅ Manage relationships with school operational staff, serving as the main contact

✅ Conduct needs assessments and design services to meet school requirements

✅ Monitor and assure service quality and resolve operational challenges

✅ Ensure proper configuration and training of the TOMS system for schools

ASSUMPTION: Regular travel for in-person meetings and site visits is likely, given the hybrid remote nature of the job.

🎯 Required Qualifications

Education: Bachelor's degree in business, marketing, or a related field preferred

Experience: Minimum of 3 years in sales, customer service, or a similar role

Required Skills:

• Customer Relationship Management
• Service Design
• Problem Solving

Preferred Skills:

• Experience with school and transportation operations
• Familiarity with Microsoft and Google product suites

ASSUMPTION: The role’s requirements suggest a strong alignment with candidates who have a customer-centric mindset and technical acumen.

💰 Compensation & Benefits

Salary Range: $60,000 – $80,000 per year

Benefits:

• 401(k)
• Health, dental, and vision insurance
• Flexible schedule and paid time off

Working Hours: Typically 40 hours per week with some flexibility

ASSUMPTION: The position offers a standard benefits package for a mid-level management role in an innovative company.

📌 Applicant Insights

🔍 Company Context

Industry: Transportation Programs

Company Size: 11-50 employees (indicative of a close-knit working environment)

Founded: 2017

Company Description:

• Transforms school transportation into an asset
• Implements multi-modal solutions to optimize travel
• Works to reduce transportation costs for school districts

Company Specialties:

• School transportation
• Route optimization
• Cost-effective transportation solutions

Company Website: https://www.4mativ.org

ASSUMPTION: As a startup, 4MATIV may offer dynamic growth opportunities and a strong mission-driven culture.

📊 Role Analysis

Career Level: Mid-level management

Reporting Structure: Likely reports to a Senior Account Director or similar position

Work Arrangement: Hybrid with both remote work and travel

Growth Opportunities:

• Potential for advancement to senior management positions
• Involvement in strategic decision-making
• Opportunities to influence service design and operational improvements

ASSUMPTION: This role may serve as a stepping stone for higher leadership roles within the transportation or educational services sectors.

🌍 Location & Work Environment

Office Type: Primarily remote with hybrid arrangements

Office Location(s): Columbus, Ohio for periodic visits

Geographic Context:

• Access to Ohio’s education systems
• Strategic location for coordination with Midwest school districts
• Potential hub for innovation in educational transportation

Work Schedule: 40-hour week with some required travel

ASSUMPTION: The position likely requires flexibility in schedule to align with school district needs and travel demands.

💼 Interview & Application Insights

Typical Process:

• Submit application with resume and cover letter
• Initial screening by HR
• Interview rounds with department heads

Key Assessment Areas:

• Customer service orientation
• Problem-solving skills
• Technical proficiency in the TOMS system

Application Tips:

• Highlight past experience with schools or transportation
• Demonstrate flexibility and adaptability in previous roles
• Showcase proficiency with technology and communication skills

ATS Keywords: Account Management, Customer Relationship, Transportation, TOMS System, Operational Performance

ASSUMPTION: The application process likely emphasizes strategic problem-solving and interpersonal skills, critical for managing client relationships.

🛠️ Tools & Technologies

• TOMS system
• Microsoft Office Suite
• Google Workspace

ASSUMPTION: Familiarity with software tools for communication and project management will be beneficial.

👔 Cultural Fit Considerations

Company Values:

• Commitment to education and student success
• Emphasis on safety and service excellence
• Innovation in transportation management

Work Style:

• Collaborative and team-oriented
• Adaptation to fast-paced environments
• Respectful and positive interaction with clients

Self-Assessment Questions:

• Am I passionate about improving educational outcomes through transportation?
• Can I manage diverse client relationships effectively?
• Am I comfortable with both remote work and periodic travel?

ASSUMPTION: Candidates successful in this position will align strongly with the company’s mission-driven and client-focused values.

⚠️ Potential Challenges

• Navigating complex client requirements and service design
• Ensuring effective configuration and usage of the TOMS system across districts
• Managing multiple school accounts and maintaining high service levels
• Adapting to a hybrid working model with travel obligations

ASSUMPTION: The role could involve balancing high expectations from diverse stakeholders, demanding robust communication and problem-solving skills.

📈 Similar Roles Comparison

• Greater emphasis on technology compared to traditional account management roles
• More focus on educational outcomes than typical corporate account roles
• Requires blending customer service with operational oversight

ASSUMPTION: This role merges aspects of technology management with client engagement, differing from standard account management positions in industry focus.

📝 Sample Projects

• Implementing new transportation routing solutions for a school district
• Coordinating a pilot project for enhanced service delivery in challenging areas
• Collaborating on a system upgrade for the TOMS platform

ASSUMPTION: Projects will likely focus on operational improvements and client-centric innovations within school transportation.

❓ Key Questions to Ask During Interview

• How does 4MATIV Technologies measure success in this role?
• What are the primary challenges currently faced by the account management team?
• Can you describe the typical career path for an Account Manager at your company?
• What support and resources are available for professional development?
• How is feedback incorporated into service improvement processes?

ASSUMPTION: Interview questions should focus on aligning personal growth with company objectives and understanding team dynamics.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights experience with customer relationships and transportation
• Prepare a cover letter that reflects understanding of 4MATIV's mission
• Tailor your application to emphasize strategic problem-solving
• Research the company to align your application with their goals and values

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.