Customer Service Rep(08290) - 1710 BERRYESSA RD

📌 Core Information

🔹 Job Title: Customer Service Rep (08290) - 1710 BERRYESSA RD

🔹 Company: Domino's

🔹 Location: San Jose, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering top-notch customer service at all times
• Ability to maintain composure and perform under pressure
• Having a sense of urgency in all job functions
• Collaborating effectively with a team

ASSUMPTION: It is assumed that the role is structured to support both individual and team performance in a fast-paced retail environment, reflecting Domino’s commitment to customer satisfaction.

📋 Key Responsibilities

✅ Provide excellent customer service and support to customers.

✅ Work effectively in a fast-paced environment.

✅ Communicate with customers and employees in English.

✅ Manage and resolve customer complaints.

ASSUMPTION: The responsibilities likely include a combination of front-of-house customer service and potential collaboration with delivery operations, given the nature of the business.

🎯 Required Qualifications

Education: Not specified, but likely a high school diploma or equivalent is preferred.

Experience: 0-2 years in a customer service role.

Required Skills:

• Excellent customer service skills
• Ability to work under pressure
• Teamwork skills

Preferred Skills:

• Bilingual abilities
• Previous experience in the food service industry

ASSUMPTION: The role does not specify degree requirements, which implies accessibility to a broader applicant pool, aimed at entry-level candidates.

💰 Compensation & Benefits

Salary Range: Not specified. Typically, customer service roles may expect industry-standard hourly pay.

Benefits:

• Employee discounts
• Flexible scheduling options
• On-the-job training

Working Hours: 40 hours per week with potential for shift work, including nights and weekends.

ASSUMPTION: Standard benefits are likely offered to ensure employee satisfaction and retention in line with common practices in the food service industry.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in quick-service dining

Company Size: 10,001+ employees, allowing for diverse career opportunities

Founded: 1960

Company Description:

• One of the world’s top public restaurant brands, dedicated to innovation and customer satisfaction
• Driven team fostering a fun, vibrant work culture
• Global presence with approximately 17,100 stores in over 90 markets

Company Specialties:

• Pizza
• Sandwiches
• Marketing and technology

Company Website: Domino's Careers

ASSUMPTION: Domino's leverages its scale to offer potential growth in both professional and technological advancements, maintaining their market leadership.

📊 Role Analysis

Career Level: Entry-level role offering a foundational step into the service industry

Reporting Structure: Likely reports to a shift supervisor or store manager

Work Arrangement: Predominantly on-site with direct customer interaction

Growth Opportunities:

• Opportunities for advancement to supervisory roles
• Skill enhancement in service management and team leadership
• Possibility to transition into corporate roles with experience

ASSUMPTION: Career growth is possible given Domino's history of promoting from within and providing leadership training.

🌍 Location & Work Environment

Office Type: Retail store environment with an emphasis on customer interaction

Office Location(s): 1710 BERRYESSA RD, San Jose, California

Geographic Context:

• Located in a bustling urban area with significant foot traffic
• Proximity to public transportation options
• Access to a diverse customer base reflective of San Jose's demographics

Work Schedule: Flexible scheduling with the potential for varied shifts including weekends and holidays

ASSUMPTION: The work environment is likely to be dynamic and busy, aligning with the high-paced demands typical of a Domino’s store.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person or virtual interview

Key Assessment Areas:

• Customer service aptitude
• Problem-solving capabilities
• Teamwork and communication skills

Application Tips:

• Highlight any customer service experience in your application
• Emphasize teamwork and communication skills
• Prepare to discuss specific scenarios where you demonstrated a sense of urgency and calm under pressure

ATS Keywords: Customer service, team collaboration, bilingual, communication skills

ASSUMPTION: The interview process is straightforward, focusing on key skills relevant to customer service positions.

🛠️ Tools & Technologies

• Point-of-sale systems
• Customer Relationship Management (CRM) tools
• Basic office software (e.g., Microsoft Office, Google Workspace)

ASSUMPTION: Technological tools utilized are expected to be industry-standard, facilitating efficient customer service operations.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Encouragement of innovation and technology in service delivery
• Building a fun and motivated team environment

Work Style:

• Focus on continuous improvement
• Adaptability to fast-paced environments
• Team-centric approach to achieving goals

Self-Assessment Questions:

• How do you handle high-pressure situations?
• Can you provide an example of working effectively within a team?
• What strategies do you use to ensure excellent customer satisfaction?

ASSUMPTION: Cultural fit revolves around shared commitment to service excellence and the ability to thrive in dynamic team settings.

⚠️ Potential Challenges

• Maintaining poise under extensive customer interaction
• Adapting to fluctuating customer demands and busy periods
• Balancing teamwork with independent task responsibilities
• Navigating shift work that includes nights and weekends

ASSUMPTION: Challenges are normal for roles that prioritize customer interaction and teamwork in high-paced environments.

📈 Similar Roles Comparison

• Compared to smaller companies, positions at Domino's may offer better advancement prospects due to the global scale.
• Roles in similar industries may provide less employee training and development opportunities.
• Competitive pay and benefits in comparison to other food service roles.

ASSUMPTION: Domino’s roles are heavily interconnected with customer service benchmarks and professional growth, distinguishing it from smaller-scale establishments.

📝 Sample Projects

• Implementing a new initiative to streamline order processing
• Developing a customer satisfaction survey to improve service feedback
• Participating in team-building leadership training exercises

ASSUMPTION: Projects are directed toward enhancing both customer and operational efficiencies at a local store level.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this role?
• How do you measure success in this position?
• What are the biggest challenges someone in this role might face?
• What opportunities are there for advancement?
• How does the team collaborate between shifts?

ASSUMPTION: These questions aim to provide depth into the role's expectations and clarify advancement potential within Domino’s.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for situational interview questions focusing on customer interactions
• Follow up on your application status with a polite email
• Prepare any questions you have for the interviewer in advance

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.