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Customer Service Rep(03294) - 5733 N. Broad Street

Domino's
Full-time
On-site
Philadelphia, Pennsylvania, United States
πŸ“ž Customer Service

πŸ“Œ Core Information

πŸ”Ή Job Title: Customer Service Rep (03294)

πŸ”Ή Company: Domino's

πŸ”Ή Location: Philadelphia, Pennsylvania, United States

πŸ”Ή Job Type: On-site

πŸ”Ή Category: πŸ“ž Customer Service

πŸ”Ή Date Posted: March 31, 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: On-site

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Providing top-notch customer service
  • Handling orders efficiently and accurately
  • Ensuring customer satisfaction
  • Assisting in food preparation and delivery as needed

ASSUMPTION: The job overview suggests a dynamic environment where the capability to handle multiple tasks and interact positively with customers is crucial. Given the nature of Domino's business, roles are expected to be fast-paced and customer-focused.

πŸ“‹ Key Responsibilities

βœ… Provide excellent service to all customers

βœ… Accurately take and process orders

βœ… Ensure all interactions contribute to customer satisfaction

βœ… Assist with food preparation and delivery

ASSUMPTION: It is assumed that food preparation includes basic tasks aligning with entry-level work and follows health and safety standards typical for the food industry.

🎯 Required Qualifications

Education: Not specified

Experience: Entry-level; 0-2 years experience

Required Skills:

  • Customer Service
  • People Skills
  • Communication
  • Teamwork
  • Time Management

Preferred Skills:

  • Conflict resolution
  • Basic cash handling

ASSUMPTION: Education requirements are assumed to be minimal due to the basic nature of the position involving skills development through hands-on experience primarily.

πŸ’° Compensation & Benefits

Salary Range: Not specified, likely aligns with industry standards for entry-level customer service roles

Benefits:

  • Flexible working hours
  • Opportunities for career growth to leadership roles
  • Employee discounts

Working Hours: 40 hours per week with potential flexibility for part-time work

ASSUMPTION: Compensation is assumed to be hourly with potential for overtime, as is common in the food service industry.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Restaurants, known for fast-paced, customer-centric environments

Company Size: 10,001+ employees, suggesting a large network with diverse opportunities

Founded: 1960, with a history of innovation and growth

Company Description:

  • Fun and innovative work culture
  • Dedicated to technological advancements in ordering and customer engagement
  • Focused on being the best pizza company in every neighborhood

Company Specialties:

  • Pizza
  • Marketing
  • Digital Technology

Company Website: Domino's Careers

ASSUMPTION: With over 90,159 employees worldwide, there may be multiple career advancement pathways, especially in technology and managerial roles.

πŸ“Š Role Analysis

Career Level: Entry-level with room for growth

Reporting Structure: Reports to store manager or shift supervisor

Work Arrangement: On-site with potential shift flexibility

Growth Opportunities:

  • Promotion to supervisory roles
  • Training in management skills
  • Chance to work in different store locations for wider experience

ASSUMPTION: The role allows for growth within the company through demonstrated customer service skills and leadership potential.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 5733 N. Broad Street, Philadelphia, Pennsylvania

Geographic Context:

  • Diverse urban environment
  • Access to public transportation
  • Located in a bustling commercial area

Work Schedule: Flexible scheduling, with hours that accommodate part-time work.

ASSUMPTION: The environment and location provide ease of access for customers and employees, encouraging a steady flow of business.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Submit application online
  • Initial phone screening
  • In-person interview at store location

Key Assessment Areas:

  • Interpersonal skills
  • Problem-solving under pressure
  • Dedication to customer satisfaction

Application Tips:

  • Highlight customer service experience
  • Demonstrate flexibility in scheduling
  • Show willingness to learn and grow with the company

ATS Keywords: Customer service, communication, teamwork, fast-paced

ASSUMPTION: The interview process will emphasize real-world scenarios to assess candidates' readiness for fast-paced service roles.

πŸ› οΈ Tools & Technologies

  • Point of Sale (POS) systems
  • Order management software
  • Basic use of kitchen equipment

ASSUMPTION: It is assumed that there will be onsite training for necessary systems and tools specific to Domino's operations.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Commitment to quality and customer satisfaction
  • Innovation in processes and technology
  • Community and team spirit

Work Style:

  • Team-oriented
  • Driven by customer engagement
  • Responsive and adaptive

Self-Assessment Questions:

  • Do I enjoy interacting with customers regularly?
  • Am I comfortable working in a fast-paced environment?
  • Am I open to working flexible shifts?

ASSUMPTION: Success in this role is linked to strong interpersonal skills and the ability to thrive in dynamic environments.

⚠️ Potential Challenges

  • High-volume service periods
  • Balancing multiple tasks simultaneously
  • Communication with diverse customer base
  • Adhering to food safety standards

ASSUMPTION: Challenges typical of food service roles, managed with strong teamwork and effective communication.

πŸ“ˆ Similar Roles Comparison

  • Higher customer interaction than back-of-house roles
  • More flexible scheduling compared to office jobs
  • Less technical skill requirement than IT-focused roles

ASSUMPTION: This role is more customer-facing compared to others in the restaurant industry, emphasizing dynamic customer service.

πŸ“ Sample Projects

  • Leading a promotional campaign to drive sales
  • Training new team members in customer service excellence
  • Implementing a local store marketing initiative

ASSUMPTION: Involvement in projects may depend on location and store needs, offering opportunities to demonstrate leadership potential.

❓ Key Questions to Ask During Interview

  • What are the typical shift hours for new employees?
  • How does the team handle a high volume of orders?
  • What opportunities for advancement are available?
  • How is performance typically reviewed and rewarded?
  • What are some qualities of successful team members here?

ASSUMPTION: These questions help clarify expectations and demonstrate a candidate's interest in long-term growth within the company.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Prepare for a screening call by reviewing your service experiences
  • Schedule an in-person interview at your local store
  • Be ready to discuss your availability and work preferences

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.