Brand Ambassador - Hugo Boss Orange, Westfield Valley Fair - Full Time

📌 Core Information

🔹 Job Title: Brand Ambassador - Hugo Boss Orange, Westfield Valley Fair - Full Time

🔹 Company: Macy's Jobs

🔹 Location: Santa Clara, California, United States

🔹 Job Type: On-site

🔹 Category: 🤳 Influencer Marketing, 🎨 Brand & Creative Marketing

🔹 Date Posted: Thu Mar 27 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving sales by connecting with customers and sharing vendor product knowledge.
• Communicating customer needs and shopping patterns to leadership and vendor teams.
• Executing strategic merchandising initiatives.
• Building and cultivating a repeat clientele as a brand expert.

ASSUMPTION: The role primarily focuses on increasing sales and customer engagement through vendor-specific interactions and merchandising efforts.

📋 Key Responsibilities

✅ Provide outstanding customer experiences, prioritizing the customer at all times.

✅ Greet customers, make product recommendations, and upsell products.

✅ Act as a liaison between vendors, personal stylists, and store leadership.

✅ Maintain a tidy, well-signed sales floor for promotions and discounts.

✅ Develop and execute best practices to boost sales and margins above company averages.

✅ Foster brand-specific customer loyalty to support local marketing initiatives.

✅ Organize and lead vendor-sponsored events that meet sales and participation goals.

✅ Efficiently use Macy’s sales systems and devices to finalize purchases.

✅ Promote a respectful, inclusive environment that strengthens relationships.

ASSUMPTION: Responsibilities extend to both sales and significant event planning to enhance brand presence and customer loyalty.

🎯 Required Qualifications

Education: Not specified; experience in the field is more crucial.

Experience: Minimum 1 year of prior selling or retail experience.

Required Skills:

• Customer Service
• Sales Techniques
• Effective Communication
• Relationship Building
• Time Management

Preferred Skills:

• Event Planning
• Creative Problem Solving

ASSUMPTION: Key skills emphasize customer interaction, sales acumen, and event organization. A focus on creativity and problem-solving is beneficial.

💰 Compensation & Benefits

Salary Range: Not specified. It likely aligns with industry standards for retail ambassador roles.

Benefits:

• Comprehensive health and wellness coverage
• 401(k) match for future investment
• Merchandise discounts and performance-based incentives
• Employee Assistance Program offering various supports
• Opportunity to join Colleague Resource Groups

Working Hours: 40 hours per week with flexible scheduling, including nights, weekends, and holidays.

ASSUMPTION: The compensation structure likely includes both base pay and incentives linked to sales performance.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, a critical sector with vast opportunities and challenges linked to consumer behavior and trends.

Company Size: Over 10,001 employees, indicating a large corporate environment with extensive resources and opportunities for advancement.

Founded: 1858, showcasing a long-standing history and tradition in the retail industry.

Company Description:

• Macy’s is a leading retail brand offering quality fashion at accessible prices.
• Operates approximately 640 locations across the United States and international regions.
• Known for significant cultural events such as the Macy’s 4th of July Fireworks and Thanksgiving Day Parade.

Company Specialties:

• Retail sales and consumer engagement
• Fashion and lifestyle branding
• Community events and cultural celebrations

Company Website: http://www.macysjobs.com?rx_source=linkedincompanypage

ASSUMPTION: Macy’s extensive operations and cultural significance provide a dynamic work environment with diverse career pathways.

📊 Role Analysis

Career Level: Entry to mid-level, suitable for those building their careers in retail and brand representation.

Reporting Structure: Likely reports to store or department management with regular vendor interactions.

Work Arrangement: On-site work promoting direct customer interaction and brand management.

Growth Opportunities:

• Development into senior retail or merchandising roles
• Opportunities for specialization in vendor or brand management
• Potential to transition into leadership positions within Macy’s structures

ASSUMPTION: The role provides valuable experience in brand management and customer engagement, fostering growth in retail leadership.

🌍 Location & Work Environment

Office Type: Retail environment within a major shopping center, offering vibrant shopping experiences.

Office Location(s): Santa Clara, California, part of the bustling Westfield Valley Fair environment.

Geographic Context:

• Located in a thriving retail hub with high consumer traffic
• Integration within a community noted for technological advancement and retail experiences
• Proximity to other significant retail and entertainment venues

Work Schedule: Requires flexibility with weekends and holidays expected as part of the typical retail calendar.

ASSUMPTION: The work setting is likely fast-paced, emphasizing customer experience and adapting to retail demands, especially during peak shopping seasons.

💼 Interview & Application Insights

Typical Process:

• Submit an online application through Macy's career portal
• Participate in an initial phone screening
• Attend an in-person or virtual interview with store management

Key Assessment Areas:

• Customer service and sales acumen
• Ability to build and maintain client relationships
• Event planning and execution capabilities

Application Tips:

• Highlight relevant retail and sales experience in your resume
• Demonstrate flexibility and ability to work in fast-paced environments
• Showcase knowledge of current fashion and retail trends

ATS Keywords: Customer Service, Sales, Retail Experience, Event Planning, Brand Ambassador

ASSUMPTION: The selection process emphasizes interpersonal skills and sales capabilities, reflecting the brand's customer-centric approach.

🛠️ Tools & Technologies

• Macy’s point of sale systems
• Radio frequency equipment for inventory management
• Company mobile devices for sales processing and communication

ASSUMPTION: Proficiency with point-of-sale tech and digital communication tools is crucial to support the sales and customer engagement processes.

👔 Cultural Fit Considerations

Company Values:

• Innovation and tradition
• Inclusive customer experiences
• Community building and support

Work Style:

• Highly interactive and customer-focused
• Emphasizes teamwork and collaborative problem solving
• Adaptable to the diverse needs and interests of the customer base

Self-Assessment Questions:

• Am I passionate about fashion and customer interaction?
• Can I thrive in a dynamic, fast-paced retail setting?
• Do I enjoy organizing and leading brand-centric events?

ASSUMPTION: Successful candidates align with Macy’s commitment to vibrant, inclusive experiences and uphold brand values in customer interactions.

⚠️ Potential Challenges

• Maintaining high customer engagement in a busy retail environment
• Balancing multiple vendor expectations and brand requirements
• Seasonal peaks leading to increased workload and pressure
• Navigating technical systems for sales and inventory without disruption

ASSUMPTION: Challenges are typical of dynamic retail settings, requiring adaptability and resilience from candidates.

📈 Similar Roles Comparison

• Differences between Brand Ambassador roles in terms of vendor focus and sales targets
• Comparison to retail sales associate positions emphasizing brand-specific responsibilities
• Contrast with event specialist roles focusing more on promotional event planning

ASSUMPTION: Brand Ambassador roles at Macy’s are distinct due to the combination of customer service, sales, and event planning elements.

📝 Sample Projects

• Planning a vendor-sponsored fashion show within the store
• Executing a local marketing initiative aligned with a brand campaign
• Developing merchandising plans for seasonal product rollouts

ASSUMPTION: Sample projects enhance brand visibility and customer engagement through creative retail solutions.

❓ Key Questions to Ask During Interview

• What are the main challenges for a Brand Ambassador at Macy's?
• How is success measured for this role in terms of sales and customer satisfaction?
• What training and development opportunities are available?
• Can you describe the typical workweek and its variations during peak seasons?
• How does Macy’s support its employees in balancing work-life commitments?

ASSUMPTION: Questions should explore role expectations, success metrics, and professional growth areas.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant experience in retail and sales
• Write a cover letter demonstrating your customer service and brand passion
• Research Macy’s community events and initiatives for interview discussions
• Follow up promptly after your application to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.