Account Manager, UK

📌 Core Information

🔹 Job Title: Account Manager, UK

🔹 Company: Reserv

🔹 Location: United Kingdom

🔹 Job Type: Remote

🔹 Category: 💼 Account Management

🔹 Date Posted: April 01, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Working within a fast-paced, evolving environment as part of a Series A start-up.
• Integrating with various teams – claims, operations, analytics, and technology – to enhance client engagement.
• Targeting growth in the UK market with a focus on customer relationship management.
• Leveraging technology to revolutionize claims management processes.

ASSUMPTION: The role involves significant interaction with both internal teams and external clients, emphasizing the candidate's need for versatility and adaptability.

📋 Key Responsibilities

✅ Report directly to the Vice President of Reserv UK, acting as the primary UK Account Executive.

✅ Support the onboarding of new customers, collaborating closely with Reserv's claims operations and technology teams.

✅ Establish and prepare data-driven reporting for clients, including monthly and quarterly customer stewardship meetings.

✅ Serve as the main relationship liaison between Reserv and selected customers in the UK.

✅ Ensure strong customer satisfaction through proactive relationship management.

✅ Respond to and prepare for RFPs/RFIs from prospective clients.

✅ Serve as the voice of the customer, providing valuable insights to operations and technology teams for continual improvement.

✅ Influence the culture, values, and processes of a growing Account Executive team.

ASSUMPTION: The account manager will be pivotal in bridging customer needs with company capabilities, highlighting the importance of communication and analytical skills.

🎯 Required Qualifications

Education: Degree and/or ACII qualification.

Experience: Minimum 7 years in the UK insurance industry, with at least 5 years in an Account Executive function or claims team.

Required Skills:

• Relationship management with high-value customers
• Exceptional communication and interpersonal skills
• Ability to communicate with both technical and non-technical audiences

Preferred Skills:

• Experience with data-driven decision making
• A background in claims management or insurance technology

ASSUMPTION: Given the remote nature of the role, self-motivation and independent problem-solving skills are critical for success.

💰 Compensation & Benefits

Salary Range: Not specified, but competitive within the UK insurance industry.

Benefits:

• Generous health insurance package
• Pension plan with employer contributions
• Competitive holiday policy, plus bank holidays
• Industry qualifications paid by the company after a qualifying period

Working Hours: 40 hours per week with the flexibility to work from anywhere.

ASSUMPTION: Compensation is likely designed to attract high-caliber candidates, indicative of the company's investment in talent acquisition.

📌 Applicant Insights

🔍 Company Context

Industry: Insurance, specializing in claims management and technology integration.

Company Size: 51-200 employees, offering a dynamic work environment with ample growth opportunities.

Founded: 2022, with a focus on innovating the property and casualty claims experience.

Company Description:

• Leverages modern systems for P&C claims optimization
• Innovates through data ingestion and automated decision-making processes
• Focuses on user-centric, dynamic customer experiences

Company Specialties:

• [Specialty not explicitly stated]

Company Website: http://www.reserv.com

ASSUMPTION: The lack of specific specialties may suggest a wide array of focus areas within claims management innovation, emphasizing adaptability.

📊 Role Analysis

Career Level: Senior, with a focus on leadership and client management.

Reporting Structure: Reports to the Vice President of Reserv UK.

Work Arrangement: Primarily remote, providing flexibility in location and schedule.

Growth Opportunities:

• Potential for leadership roles as the company expands
• Involvement in pioneering technology-driven claims solutions
• Opportunities to influence company culture and processes

ASSUMPTION: Given the start-up nature, growth opportunities are closely linked to company success, highlighting a shared incentive among employees.

🌍 Location & Work Environment

Office Type: Remote work environment with equipment provided for optimal productivity.

Office Location(s): Primarily remote, with management based in the United Kingdom.

Geographic Context:

• Opportunities to connect with a diverse team across locations
• Flexibility in working hours to accommodate different time zones
• Potential for travel for client meetings or team events, if applicable

Work Schedule: Flexible, 40 hours per week, with an emphasis on achieving work-life balance.

ASSUMPTION: While based remotely, candidates should be prepared for occasional travel or in-person meetings when necessary.

💼 Interview & Application Insights

Typical Process:

• Initial screening through HR or recruitment platform
• Technical or situational interview assessing problem-solving and communication skills
• Cultural fit discussion with team members or leadership

Key Assessment Areas:

• Technical knowledge in insurance and claims
• Ability to manage and improve client relationships
• Problem-solving skills and application of technology

Application Tips:

• Emphasize past achievements in similar roles
• Highlight ability to work independently and remotely
• Demonstrate a strong understanding of data-driven decision practices

ATS Keywords: Account Management, Client Engagement, Claims Knowledge, Data Reporting

ASSUMPTION: Candidates should tailor their applications to resonate with a results-driven, technology-focused environment.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) tools
• Data Analytics Platforms
• Collaboration tools for remote work (e.g., Slack, Zoom)

ASSUMPTION: Given the tech-driven nature of the company, candidates should be adept at using various digital platforms and tools.

👔 Cultural Fit Considerations

Company Values:

• Innovation through technology
• Empathy and transparency in client relations
• Commitment to diversity and inclusion

Work Style:

• Proactive and self-motivated
• Adaptable to change and ambiguity
• Team-oriented, despite remote work setting

Self-Assessment Questions:

• How do you handle rapidly changing environments?
• What experience do you have with remote work management?
• How do you integrate client feedback into ongoing projects?

ASSUMPTION: Given the emphasis on innovation and client service, candidates should resonate with a fast-paced, dynamic work environment.

⚠️ Potential Challenges

• Managing multiple client relationships remotely
• Navigating the complexities of the insurance industry
• Integrating new technologies effectively
• Balancing innovation with deliverable timelines

ASSUMPTION: Success in this role will require strategic thinking and the capacity to handle a variety of challenges with agility and resilience.

📈 Similar Roles Comparison

• Compared to typical Account Manager roles, this position offers greater technological integration.
• More emphasis on remote work and virtual team coordination than in traditional roles.
• Potential for significant impact on company processes and customer experience.

ASSUMPTION: Candidates should prepare for an evolved role that integrates modern technology and remote collaboration.

📝 Sample Projects

• Developing a customer satisfaction improvement strategy using data analytics.
• Leading the UK's onboarding processes for new insurance customers.
• Designing tech-driven solutions to enhance claims efficiency.

ASSUMPTION: Projects will likely require cross-functional collaboration and a focus on innovative solutions.

❓ Key Questions to Ask During Interview

• How does the company envision the future of claims management?
• What are the main challenges Reserv is currently facing in the UK market?
• How does Reserv support professional development in remote roles?
• What metrics define success for an Account Manager in this role?
• How does the company integrate feedback from Account Managers into its processes?

ASSUMPTION: Questions should focus on understanding company strategy, role expectations, and growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Include a tailored resume and cover letter highlighting relevant experience
• Prepare for an initial screening interview
• Gather references that can attest to your capabilities in similar roles
• Be ready to discuss your vision for technology integration in claims management

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.