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Shopify & Digital Manager

Potters Resorts
Full-time
On-site
United Kingdom
๐ŸŒ Digital Marketing

๐Ÿ“Œ Core Information

๐Ÿ”น Job Title: Shopify & Digital Manager

๐Ÿ”น Company: Potters Resorts

๐Ÿ”น Location: Hopton On Sea, United Kingdom (with hybrid options available)

๐Ÿ”น Job Type: Full-time

๐Ÿ”น Category: E-Commerce/Digital Marketing


๐Ÿ“Œ Essential Job Details

๐Ÿš€ Job Overview

Potters Resorts is seeking an experienced Shopify & Digital Manager to lead their e-commerce operations, which currently generate over ยฃ1 million annually. This role involves managing and optimizing the existing Shopify store while launching multiple new e-commerce brands. The ideal candidate will drive growth through innovative strategies including live shopping events, marketing automation, and data-driven optimization.

ASSUMPTION: Based on the job duties and the focus on scaling operations, this appears to be a senior individual contributor or management-level position with significant autonomy and responsibility for business outcomes.


๐Ÿ“‹ Key Responsibilities

  • โœ… Manage and optimize existing Shopify store while launching multiple new e-commerce brands
  • โœ… Drive sales through live shopping events on social media using Shopify as the core system
  • โœ… Build and integrate an automated e-commerce ecosystem connecting marketing, fulfillment, and customer engagement
  • โœ… Implement data-driven strategies to increase conversion rates, average order value, and repeat purchases
  • โœ… Develop and execute marketing campaigns across paid ads, email, and social media channels
  • โœ… Optimize Shopify sites for search engines and track key performance metrics
  • โœ… Implement and manage various e-commerce tools to streamline operations and improve customer experience

๐ŸŽฏ Required Qualifications

Education: Not specified

Experience: At least 3 years in e-commerce with a proven track record of driving revenue and growth

Skills:

  • Shopify mastery (themes, apps, automation, and customization)
  • E-commerce growth expertise
  • Marketing and customer engagement abilities
  • SEO and analytics knowledge (Google Analytics, Shopify Analytics)
  • Experience with live shopping and social commerce
  • Data-driven approach to optimization (A/B testing, conversion rate optimization)

ASSUMPTION: While not explicitly stated, the role's technical complexity suggests that a bachelor's degree in marketing, e-commerce, digital media, or a related field would be advantageous but may not be required if the candidate has extensive relevant experience.


๐Ÿ’ฐ Compensation & Benefits

Salary Range: Not specified

Benefits:

  • Free use of Palms Health & Fitness (Gym and Swimming Pool)
  • 30% Discount on products in the shop
  • Discounted holidays at both Hopton-on-Sea and Five Lakes Resorts
  • Free daily team lunch
  • Free parking and on main bus route
  • Cycle to Work Scheme
  • 10% Discount on products and treatments at Aphrodite Beauty Salon
  • Professional development opportunities through Potters Development Academy
  • Discounted tickets for evening entertainment events
  • Employee Assistance and Wellbeing Programmes

Industry Comparison: The benefits package is comprehensive for the UK leisure and hospitality industry, offering both lifestyle and professional development advantages.

ASSUMPTION: Based on similar e-commerce management roles in the UK with revenue responsibility for ยฃ1M+ operations, the salary range would likely be between ยฃ40,000-ยฃ60,000 depending on experience level and the full scope of responsibilities.


๐Ÿ“Œ Applicant Insights

๐Ÿ” Company Context

Industry Position: Potters Resorts appears to be an established UK leisure and hospitality business with multiple resort locations that is expanding its e-commerce operations.

Company Size: Medium-sized business with multiple resort locations

Company Stage: Growth stage with significant investment in digital transformation

ASSUMPTION: Based on the mention of multiple resorts and a ยฃ1 million e-commerce operation, Potters Resorts appears to be a well-established company in the leisure industry that is now focusing on digital expansion and modernization of their sales channels.


๐Ÿ“Š Role Analysis

Career Level: Mid to Senior level

Reporting Structure: Not specified, but likely reports to a Director of Digital/Commercial or similar executive position

Team Size/Composition: Not specified

Growth Opportunities: Significant potential for career advancement through scaling multiple e-commerce brands and building digital commerce expertise

ASSUMPTION: This role appears to have substantial autonomy with responsibility for million-pound revenue streams, suggesting it would suit someone looking to demonstrate commercial impact that could lead to higher-level digital commerce leadership positions.


๐ŸŒ Location & Work Environment

Office Type: Primarily based in Hopton On Sea with hybrid working possibilities for the right candidate

Geographic Context: Hopton On Sea is a coastal town in Norfolk, eastern England, known as a holiday destination

Work Schedule: Not specified, presumed to be standard full-time hours

Regional Considerations: This location offers a coastal lifestyle with potentially lower living costs than major UK cities, though it may require relocation for candidates not already in the area

ASSUMPTION: The flexibility regarding hybrid working suggests the company values finding the right talent and is willing to accommodate candidates who may not be able to be on-site full-time, indicating a progressive approach to work arrangements.


๐Ÿ’ผ Interview & Application Insights

Typical Process: For e-commerce management roles, expect initial screening, 1-2 interviews covering both technical knowledge and strategic thinking, and potentially a presentation of past e-commerce success cases

Key Assessment Areas: Shopify technical expertise, e-commerce growth strategies, marketing automation knowledge, analytics proficiency, and commercial acumen

Application Tips: Highlight quantifiable e-commerce achievements (revenue growth, conversion rate improvements), showcase Shopify platform expertise, and demonstrate experience with the specific technologies mentioned

ATS Keywords: Shopify, e-commerce, conversion rate optimization, digital marketing, CommentSold, Klaviyo, live shopping, social commerce, SEO, Google Analytics, GA4

ASSUMPTION: Based on industry standards for digital management roles of this caliber, applications will likely be screened for specific technical expertise and demonstrable commercial results before progressing to interview stages.


๐Ÿ› ๏ธ Tools & Technologies

  • Shopify (core e-commerce platform)
  • CommentSold (live shopping and social commerce)
  • Klaviyo (email marketing and automation)
  • ShipStation (order fulfillment)
  • Gorgias (customer support and live chat)
  • ReConvert & Bold Upsell (post-purchase funnels)
  • Judge.me (customer reviews)
  • Google Analytics & GA4 (performance tracking)
  • Xero (accounting integration)

ASSUMPTION: While not explicitly mentioned, familiarity with standard digital marketing platforms like Facebook Ads Manager, Google Ads, and social media management tools would be beneficial given the marketing aspects of this role.


๐Ÿ‘” Cultural Fit Considerations

Company Values: Growth-oriented, innovative approach to traditional hospitality business, emphasis on employee wellbeing (evidenced by benefits package)

Work Style: Entrepreneurial, autonomous, results-driven, with an emphasis on scaling and automation

Self-Assessment: Do you thrive in environments where you need to build systems from the ground up? Are you comfortable balancing technical expertise with strategic commercial thinking? Do you enjoy connecting traditional business models with modern digital approaches?

ASSUMPTION: Based on the job description's emphasis on "building something big" and scaling operations, the company culture appears to value entrepreneurial thinking and proactive problem-solving rather than maintaining status quo.


โš ๏ธ Potential Challenges

The role encompasses a very broad range of responsibilities spanning technical Shopify management, marketing, automation, data analysis, and multiple brand launches. This breadth may create competing priorities and require excellent time management. Additionally, implementing new systems across multiple e-commerce ventures simultaneously could present technical integration challenges.

ASSUMPTION: The emphasis on both launching new brands and optimizing existing operations suggests this role may face resource allocation challenges typical of businesses expanding their digital footprint while maintaining current revenue streams.


๐Ÿ“ˆ Similar Roles Comparison

This position combines elements of several specialized roles that might be separate in larger organizations: E-Commerce Manager, Digital Marketing Manager, and Shopify Developer. Unlike pure marketing roles, it requires deeper technical expertise with Shopify and integration systems. Compared to pure e-commerce platform roles, it has broader revenue responsibility and marketing strategy elements.

ASSUMPTION: This combined role approach is typical of growing mid-sized businesses that need the expertise of multiple digital specialties but don't yet have the scale for completely separate functions.


๐Ÿ“ Sample Projects

  • Designing and implementing automated email flows in Klaviyo to improve customer retention and lifetime value
  • Setting up and optimizing the tech stack for a new Shopify store launch from scratch
  • Creating and executing a live shopping strategy for seasonal product launches
  • Implementing cross-selling systems between multiple Shopify stores to maximize customer value
  • Developing SEO strategy to improve organic traffic across all e-commerce properties

ASSUMPTION: These projects are illustrative examples derived from the responsibilities listed and represent typical activities for someone in this role based on the technologies and objectives mentioned.


โ“ Key Questions to Ask During Interview

  1. What are the specific growth targets for the existing ยฃ1M Shopify store, and what timeline do you envision for launching the additional e-commerce ventures?
  2. How is your current e-commerce team structured, and what additional resources might be available to support these multiple initiatives?
  3. What have been the biggest challenges in your current e-commerce operations that you're looking for this role to address?
  4. How does the e-commerce strategy integrate with the overall business of the physical resorts?
  5. Can you share more about what success looks like in this role after the first 6-12 months?

ASSUMPTION: These questions are suggested based on typical considerations for e-commerce management roles with transformation responsibilities and should be adapted to the specific interview context.


๐Ÿ“Œ Disclaimer

โš ๏ธ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.


๐Ÿ“Œ Next Steps for Applicants

  1. Review your CV to highlight Shopify experience, e-commerce growth metrics, and any experience with the specific tech stack mentioned
  2. Create a portfolio or summary of previous e-commerce projects that demonstrates revenue growth, conversion optimization, or successful store launches
  3. Research Potters Resorts to understand their business model and customer base to inform your application
  4. Prepare specific examples of how you've implemented automation in e-commerce operations
  5. Ensure your LinkedIn profile is updated with relevant keywords like "Shopify," "e-commerce growth," and "digital marketing automation"
  6. If applying, tailor your cover letter to emphasize both technical Shopify expertise and commercial growth capabilities