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Shopify & Digital Ecosystem Manager

Potters Resorts
Full-time
On-site
United Kingdom
๐ŸŒ Digital Marketing

๐Ÿ“Œ Core Information

๐Ÿ”น Job Title: Shopify & Digital Ecosystem Manager

๐Ÿ”น Company: Potters Resorts

๐Ÿ”น Location: Hopton On Sea, United Kingdom (with hybrid options)

๐Ÿ”น Job Type: Full-time

๐Ÿ”น Category: E-Commerce / Digital Marketing


๐Ÿ“Œ Essential Job Details

๐Ÿš€ Job Overview

Potters Resorts is seeking an experienced Shopify & Digital Ecosystem Manager to lead their expanding e-commerce operations. You'll be responsible for managing and optimizing their existing ยฃ1M+ Shopify store while launching multiple new e-commerce brands. This strategic role combines technical Shopify expertise with marketing acumen to build an automated, high-performing digital ecosystem focused on growth and scalability.

ASSUMPTION: This appears to be a senior-level e-commerce role given the responsibility for managing a ยฃ1M+ revenue store and leading the development of new e-commerce ventures. The emphasis on automation and ecosystem development suggests this is a strategic position rather than purely operational.


๐Ÿ“‹ Key Responsibilities

  • โœ… Manage and optimize the existing Shopify store while launching and scaling multiple new Shopify-powered e-commerce brands
  • โœ… Drive sales through live shopping events on social media platforms, integrating with Shopify as the core system
  • โœ… Build and integrate an automated e-commerce ecosystem connecting marketing, fulfillment, and customer engagement
  • โœ… Implement data-driven strategies to increase conversion rates, average order value, and repeat purchases
  • โœ… Develop and execute marketing campaigns across paid advertising, email marketing, and social media channels
  • โœ… Optimize Shopify sites for search engines and track key performance metrics through analytics
  • โœ… Select and implement appropriate e-commerce tools to improve operations, customer experience, and sales growth

ASSUMPTION: Based on the job description, the role appears to involve both strategic planning and hands-on implementation. The responsibilities suggest this person will need to balance day-to-day store management with longer-term growth initiatives.


๐ŸŽฏ Required Qualifications

Education: Not specified

Experience: At least 3 years in e-commerce with a proven track record of Shopify expertise

Skills:

  • Shopify platform mastery (themes, apps, automation, customization)
  • E-commerce growth and revenue optimization expertise
  • Marketing and customer engagement strategy
  • SEO and analytics proficiency (Google Analytics, Shopify Analytics)
  • Experience with live shopping and social commerce platforms
  • Data-driven approach to testing and optimization
  • Knowledge of e-commerce tech stack integration and management

ASSUMPTION: While no specific educational requirements are mentioned, the technical nature and seniority of this role suggest a bachelor's degree in marketing, e-commerce, or a related field might be beneficial, though practical experience appears to be the priority.


๐Ÿ’ฐ Compensation & Benefits

Salary Range: Not specified

Benefits:

  • Free use of Palms Health & Fitness (Gym and Swimming Pool)
  • 30% Discount on shop products
  • Discounted holidays at Hopton-on-Sea and Five Lakes Resorts for you and family
  • Free daily team lunch
  • Year-round position (not seasonal)
  • Free parking and convenient bus route access
  • Cycle to Work Scheme
  • 10% Discount on products and treatments at Aphrodite Beauty Salon
  • Professional development opportunities through Potters Development Academy
  • Discounted tickets for "Evening of Entertainment" events
  • Employee Assistance and Wellbeing Programs (health checks, GP access, mental health support)

Industry Comparison: The benefits package appears comprehensive for the UK leisure and hospitality industry, with lifestyle perks that extend beyond standard offerings. While salary isn't specified, similar e-commerce management roles in the UK typically range from ยฃ40,000-ยฃ60,000 depending on experience and location.

ASSUMPTION: The salary estimate is based on typical UK market rates for e-commerce managers handling seven-figure revenue stores. The actual compensation may vary based on the candidate's specific experience, the hybrid working arrangement, and other factors specific to Potters Resorts' compensation structure.


๐Ÿ“Œ Applicant Insights

๐Ÿ” Company Context

Industry Position: Potters Resorts is a UK leisure and hospitality company operating multiple resort destinations, including properties in Hopton-on-Sea and Five Lakes. The company appears to be expanding its e-commerce operations beyond its current ยฃ1M+ online store.

Company Size: Mid-sized hospitality company with multiple resort locations

Company Stage: Established company in growth phase, particularly in its digital commerce operations

ASSUMPTION: Based on the description of multiple resorts, comprehensive benefits package, and significant e-commerce revenue, Potters Resorts appears to be an established hospitality business rather than a startup. The emphasis on scaling e-commerce operations suggests this is a growth area for the company.


๐Ÿ“Š Role Analysis

Career Level: Mid to Senior level

Reporting Structure: Not specified, likely reports to a Digital Director, Marketing Director, or similar senior leadership position

Team Size/Composition: Not specified, but the role appears to involve cross-functional collaboration with marketing, fulfillment, and customer service teams

Growth Opportunities: Potential for career advancement as the e-commerce operations expand, with opportunities to shape the digital strategy of a growing multi-brand ecosystem

ASSUMPTION: Given the strategic importance of this role in building out new e-commerce ventures, there likely would be opportunities for career growth as the digital business expands. The successful candidate could potentially move into broader digital leadership roles if they demonstrate success in scaling the e-commerce operations.


๐ŸŒ Location & Work Environment

Office Type: Ideally based in Hopton On Sea with hybrid working options available for the right candidate

Geographic Context: Hopton On Sea is a coastal village in Norfolk, England. It's a resort town that may have seasonal fluctuations but offers a more relaxed setting than urban centers. The area has a lower cost of living compared to major UK cities.

Work Schedule: Not specified, likely standard full-time hours with potential flexibility given the hybrid working option

Regional Considerations: The location is a resort area that may be busier during peak seasons. Having transportation would be beneficial as the listing mentions parking availability and bus routes.

ASSUMPTION: While hybrid working is mentioned as an option, the preference for Hopton On Sea suggests there may be benefits to being on-location at least part of the time, potentially for collaborating with other teams or understanding the core hospitality business that the e-commerce operations support.


๐Ÿ’ผ Interview & Application Insights

Typical Process: For e-commerce management roles, the interview process typically involves:

  1. Initial screening call with HR or recruiting
  2. Technical interview focusing on Shopify expertise and marketing knowledge
  3. Case study or presentation on e-commerce strategy
  4. Meeting with senior leadership team members

Key Assessment Areas:

  • Demonstrated experience with Shopify store management and optimization
  • Proven track record of e-commerce revenue growth
  • Technical knowledge of the mentioned technology stack
  • Strategic thinking about automation and scaling
  • Understanding of live shopping and social commerce trends

Application Tips:

  • Quantify your e-commerce achievements (revenue growth, conversion improvements)
  • Highlight specific Shopify projects and customizations you've implemented
  • Showcase experience with the mentioned tech stack or similar tools
  • Demonstrate knowledge of automated e-commerce systems
  • Include examples of marketing campaigns that drove measurable results

ATS Keywords: Shopify, e-commerce, digital marketing, conversion optimization, CommentSold, Klaviyo, ShipStation, Gorgias, live shopping, social commerce, SEO, Google Analytics, GA4, marketing automation, CRO, A/B testing

ASSUMPTION: These insights are based on standard industry practices for similar e-commerce management roles and the specific requirements mentioned in the job listing.


๐Ÿ› ๏ธ Tools & Technologies

The job listing specifically mentions the following technology stack:

  • Shopify (core e-commerce platform)
  • CommentSold (live shopping and social commerce)
  • Klaviyo (email marketing automation)
  • ShipStation (order fulfillment and logistics)
  • Gorgias (customer support and live chat)
  • ReConvert & Bold Upsell (post-purchase funnels)
  • Judge.me (customer reviews and UGC)
  • Google Analytics & GA4 (performance tracking)
  • Xero (accounting and financial integration)

ASSUMPTION: Familiarity with additional e-commerce tools would likely be beneficial but not explicitly required. Experience with social media advertising platforms, A/B testing tools, and project management software would complement the core tech stack mentioned.


๐Ÿ‘” Cultural Fit Considerations

Company Values: While not explicitly stated, the job listing suggests values around innovation, growth, customer experience, and team wellbeing (evident from the comprehensive benefits package)

Work Style: Entrepreneurial, growth-focused, data-driven, and strategic. The role appears to require both independent initiative and cross-functional collaboration.

Self-Assessment Questions:

  • Do I thrive in environments where I'm building and optimizing systems?
  • Am I comfortable balancing day-to-day operations with strategic growth initiatives?
  • Do I enjoy combining technical expertise with marketing strategy?
  • Am I data-driven in my approach to decision-making?
  • Do I have experience or interest in the hospitality/leisure industry?

ASSUMPTION: The emphasis on automation, scaling, and growth suggests the company values innovation and efficiency. The comprehensive benefits package indicates a focus on employee wellbeing. The role seems suited to someone who is both technically capable and business-minded.


โš ๏ธ Potential Challenges

  • Managing multiple e-commerce brands simultaneously may require excellent prioritization and time management skills
  • Balancing optimization of the existing store with launching new ventures could create competing priorities
  • The broad scope of responsibilities spans technical Shopify work, marketing strategy, and analytics
  • Implementing a complex tech stack requires strong systems integration knowledge
  • The location in Hopton On Sea may be less accessible for candidates not already in the area, though hybrid options are available

ASSUMPTION: These potential challenges are based on the comprehensive responsibilities outlined in the job description and are common considerations for similar e-commerce management roles with broad scopes.


๐Ÿ“ˆ Similar Roles Comparison

This role combines elements of several specialized positions found in larger organizations:

  • E-Commerce Manager: This role encompasses the core e-commerce management functions but extends beyond them to include launching new brands and ecosystem development
  • Digital Marketing Manager: Includes marketing campaign development and execution, but with a specific e-commerce focus
  • Shopify Developer/Specialist: Requires technical Shopify expertise, but combined with strategic business and marketing responsibilities
  • Growth Marketer: Shares the focus on data-driven optimization and revenue growth, but specifically within the Shopify ecosystem

The breadth of this role makes it somewhat unique, combining technical expertise with marketing strategy and business development in a way that might be divided among multiple specialists in larger enterprises.

ASSUMPTION: This comparison is based on standard industry role definitions and the specific responsibilities outlined in the job description.


๐Ÿ“ Sample Projects

  1. Automated Email Marketing Flows: Setting up Klaviyo-powered customer journeys that automatically trigger based on purchase behavior, abandoned carts, and browsing history to increase repeat purchases
  2. Live Shopping Event Series: Planning and executing regular CommentSold-powered shopping events on social media with seamless integration to the Shopify backend
  3. Multi-Brand Launch Strategy: Developing and implementing the technical and marketing framework for launching new Shopify-powered e-commerce brands
  4. Conversion Rate Optimization: Conducting A/B tests on product pages, checkout flow, and homepage design to increase conversion rates
  5. Post-Purchase Optimization: Implementing ReConvert and Bold Upsell to enhance the customer journey after purchase and increase average order value

ASSUMPTION: These project examples are based on the specific responsibilities and technology stack mentioned in the job description and represent typical initiatives for a role of this nature.


โ“ Key Questions to Ask During Interview

  1. "Can you share more details about the new e-commerce ventures you're planning to launch and how they relate to the current Shopify store?"
  2. "What are the current challenges or bottlenecks in the existing e-commerce operations that you're looking to address with this role?"
  3. "How is success measured for this position in the first 3, 6, and 12 months?"
  4. "What resources (team, budget, support) will be available to implement the automation and scaling initiatives mentioned?"
  5. "How does the e-commerce strategy integrate with the broader business objectives of Potters Resorts?"
  6. "Can you describe the decision-making process for implementing new tools or strategies within the e-commerce ecosystem?"

ASSUMPTION: These questions are suggested based on the role description and would help candidates better understand the scope, expectations, and context of the position. They should be tailored based on the specific interview context and the candidate's priorities.


๐Ÿ“Œ Disclaimer

โš ๏ธ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.


๐Ÿ“Œ Next Steps for Applicants

  1. Customize your CV for ATS optimization: Ensure your resume includes key terms like Shopify, e-commerce management, CommentSold, Klaviyo, and other technologies mentioned in the job description
  2. Prepare a portfolio: Compile examples of Shopify stores you've managed, with specific metrics showing improvements in conversion rates, revenue growth, or other KPIs
  3. Research Potters Resorts: Familiarize yourself with their current online presence, Shopify store, and resort offerings to demonstrate genuine interest
  4. Connect on LinkedIn: Consider following Potters Resorts and connecting with team members to gain additional insights about the company culture
  5. Prepare specific examples: Be ready to discuss your experience with the mentioned tech stack and how you've implemented e-commerce automation in previous roles
  6. Consider location logistics: If you're not local to Hopton On Sea, think about your preferred hybrid working arrangement and how you would manage occasional on-site requirements