Senior Consultant – Service Improvement & Business Growth

📌 Core Information

🔹 Job Title: Senior Consultant – Service Improvement & Business Growth

🔹 Company: Epiq

🔹 Location: Hong Kong

🔹 Job Type: On-site

🔹 Category: 🚀 Growth Marketing

🔹 Date Posted: Wed Apr 02, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving key transformation initiatives in collaboration with SVP.
• Enhancing service excellence within the company.
• Supporting business growth through strategic input.
• Mentoring and developing consultancy skills within the team.

ASSUMPTION: This role requires a versatile professional capable of handling diverse responsibilities ranging from consultancy to business development, assuming that candidates will have experience in legal or professional services sectors.

📋 Key Responsibilities

✅ Work with APAC VP of Operations to improve client service models.

✅ Mentor team consultants to enhance consultancy skills.

✅ Develop frameworks for high-quality client engagements.

✅ Identify and develop new business opportunities.

✅ Act as a thought leader by sharing insights through various media.

✅ Collaborate with sales and marketing to position Epiq as an industry leader.

✅ Address inefficiencies in business operations.

✅ Solve service delivery challenges.

✅ Foster internal collaboration for improved productivity.

✅ Support clients in adopting new technologies.

ASSUMPTION: Responsibilities include addressing complex business challenges and proactively seeking business growth opportunities, requiring a strategic mindset and ability to work with cross-functional teams.

🎯 Required Qualifications

Education: Not specified

Experience: Proven experience in consulting, service improvement, and business development.

Required Skills:

• Consulting expertise
• Service improvement skills
• Business development acumen
• Understanding of digital transformation
• Leadership and communication skills

Preferred Skills:

• Technical knowledge of digital innovation trends
• Experience in legal or professional services industry

ASSUMPTION: While specific educational requirements are not mentioned, a relevant degree in business or technology is likely beneficial.

💰 Compensation & Benefits

Salary Range: Not specified. Typically, roles at this level in Hong Kong offer competitive compensation based on experience and industry benchmarks.

Benefits:

• Professional development opportunities
• Health and wellness programs
• Inclusive and diverse work environment

Working Hours: 40 hours per week, primarily on-site with possible flexibility for urgent tasks.

ASSUMPTION: Compensation includes benefits typical of a global firm, such as health and professional development opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Legal practice with a focus on technology-enabled services.

Company Size: Approximately 7,944 employees, offering diverse perspectives and resources.

Founded: 1988, with a long history of innovation in legal services.

Company Description:

• Global leader in technology-enabled services for the legal industry.
• Handles complex tasks for law firms and corporate counsel efficiently.
• Focuses on eDiscovery, compliance, restructuring, and more.

Company Specialties:

• eDiscovery and investigations
• Document review and processing
• Legal operations and business transformation

Company Website: http://www.epiqglobal.com

ASSUMPTION: Epiq's specialization in technology for legal services suggests a progressive and dynamic work environment.

📊 Role Analysis

Career Level: Senior consultant, suitable for experienced professionals looking for strategic roles.

Reporting Structure: Directly reporting to SVP and collaborating with regional leaders.

Work Arrangement: On-site, with a potential for regional travel as part of business development efforts.

Growth Opportunities:

• Potential to lead innovative projects and high-impact transformations.
• Gain exposure to cutting-edge legal technologies.
• Collaborate with senior professionals globally.

ASSUMPTION: Given the seniority of the role, it's expected that candidates will have opportunities to influence strategic decisions and drive business impact.

🌍 Location & Work Environment

Office Type: Modern and collaborative, designed to foster teamwork and innovation.

Office Location(s): Hong Kong, a key hub for APAC operations with a diverse, dynamic business environment.

Geographic Context:

• Access to a rich network of industry professionals in a global city.
• Proximity to major clients and business hubs.
• Reflects a blend of Western and Eastern business practices.

Work Schedule: Standard business hours with potential flexibility depending on project needs.

ASSUMPTION: The Hong Kong office plays a central role in APAC operations, implying a vibrant and strategically important work setup.

💼 Interview & Application Insights

Typical Process:

• Initial HR screening to evaluate fit and experience.
• Technical interview to assess problem-solving and strategic thinking.
• Panel interview with leadership to explore project alignment.

Key Assessment Areas:

• Consulting capabilities and strategic acumen.
• Leadership and mentorship potential.
• Innovative approaches to service improvement.

Application Tips:

• Highlight experience in digital transformation and business growth.
• Showcase leadership in mentoring and skill development.
• Provide examples of strategic initiatives led in similar roles.

ATS Keywords: Consulting, Service Improvement, Business Development, Digital Transformation, Leadership

ASSUMPTION: The interview process will be thorough, focusing on both technical competencies and strategic influence.

🛠️ Tools & Technologies

• Data analysis and reporting tools
• Digital collaboration platforms
• Industry-specific legal technology solutions

ASSUMPTION: Familiarity with industry-leading tools is essential for optimizing client solutions and service delivery.

👔 Cultural Fit Considerations

Company Values:

• Emphasis on partnership and collaboration
• Commitment to performance excellence
• Culture of continuous improvement and innovation

Work Style:

• Proactive and strategic approach to problem-solving
• Collaborative team player with a focus on mutual success
• Adaptable to dynamic changes and industry shifts

Self-Assessment Questions:

• How have you previously driven significant service improvements?
• Can you provide examples of successful business growth initiatives?
• What experience do you have with technology adoption in legal services?

ASSUMPTION: Success in this role depends on alignment with Epiq’s values of performance and partnership.

⚠️ Potential Challenges

• Navigating complex transformation projects across multiple regions
• Aligning diverse business units under a unified strategy
• Adapting to rapidly changing technology landscapes
• Balancing client demands with strategic objectives

ASSUMPTION: Candidates must be prepared to manage high-stakes projects and adapt to evolving business needs.

📈 Similar Roles Comparison

• In comparison to similar roles, Epiq emphasizes a blend of strategic and operational responsibilities.
• More focus on global collaboration and cross-functional initiatives.
• Greater involvement in technology-enabled service improvements.

ASSUMPTION: Epiq’s roles likely offer broader scope and opportunity for those seeking comprehensive consulting engagements.

📝 Sample Projects

• Implementing a new client engagement framework to improve satisfaction
• Leading a regional digital transformation initiative for a major client
• Developing a thought leadership seminar series on emerging technologies

ASSUMPTION: Projects are designed to challenge and leverage the full spectrum of consultancy skills.

❓ Key Questions to Ask During Interview

• How does Epiq plan to expand its digital transformation services?
• What are the core strategic goals for this position over the next year?
• What is the company’s approach to professional development for consultants?
• How does Epiq ensure knowledge sharing and collaboration across global teams?
• Can you describe a typical day in this role?

ASSUMPTION: These questions help potential candidates assess fit and opportunities for growth within Epiq.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Include a cover letter detailing your relevant experience.
• Prepare a portfolio of past consulting projects if available.
• Update your resume with relevant keywords and experiences.
• Follow up directly with HR for application status after submission.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.