T

Salesforce Campaign Specialist

TD
Full-time
On-site
Toronto, Ontario, Canada
๐ŸŒ Digital Marketing

Salesforce Campaign Specialist at TD

๐Ÿ“Œ Core Information

๐Ÿ”น Job Title: Salesforce Campaign Specialist

๐Ÿ”น Company: TD

๐Ÿ”น Location: Toronto, Ontario, Canada

๐Ÿ”น Job Type: Full-time

๐Ÿ”น Category: Marketing Technology

ASSUMPTION: Job type is assumed to be full-time based on the listed 37.5 hours work week. Category is assumed to be Marketing Technology based on the role focusing on Salesforce Marketing Cloud and campaign management.


๐Ÿ“Œ Essential Job Details

๐Ÿš€ Job Overview

As a Salesforce Campaign Specialist at TD, you'll be a key member of the North American Growth Marketing team and Salesforce Center of Excellence (COE). You'll design, execute, and optimize personalized marketing campaigns through Salesforce Marketing Cloud, working with cross-functional teams to deliver journey orchestration initiatives as part of TD's marketing ecosystem modernization efforts. This role bridges technical marketing automation expertise with strategic marketing objectives to deliver relevant, timely communications to customers through their preferred channels.


๐Ÿ“‹ Key Responsibilities

  • โœ… Design, streamline and optimize Salesforce Marketing Cloud (SFMC) journeys, including building and filtering audiences in Salesforce CDC
  • โœ… Design and execute cross-channel SFMC campaigns/journeys based on Marketer requirements
  • โœ… Configure audience entry source, exit criteria, re-entry criteria, and structure journey decision splits
  • โœ… Oversee journey planning and execution including technical reviews and quality control
  • โœ… Implement personalization and marketing automation using dynamic email content and segmentation rules
  • โœ… Participate in campaign optimization sessions and support analysis of campaign performance
  • โœ… Collaborate with cross-functional teams to achieve campaign objectives within established timelines
  • โœ… Apply project management skills to drive initiatives from conception to completion

๐ŸŽฏ Required Qualifications

Education: Not specified

Experience:

  • Minimum 3+ years of Salesforce and marketing automation experience
  • Minimum 3+ years of Campaign Management and Delivery experience with segmentation strategy
  • Solid CRM experience and understanding of marketing campaign concepts and best practices
  • Extensive experience with Salesforce Marketing Cloud (SFMC) including Journey Builder, Email Studio, Automation Studio, and Data Extensions
  • Experience with HTML and CSS

Skills:

  • AMPscript and SQL expertise for creating dynamic and personalized marketing campaigns
  • Ability to build automations for marketing, analysis, and system maintenance
  • Knowledge of Inline CSS, Embedded CSS, External CSS, and AMPScript + CSS for SFMC
  • Project management skills

Preferred Qualifications:

  • 3+ years of journey orchestration experience in Financial Services or other regulated industry
  • Salesforce Marketing Cloud certifications: Administrator, Developer, and/or Email Specialist
  • 3+ years of experience working with cross-functional teams in a matrixed environment
  • Track record of effectively working autonomously and navigating ambiguity

๐Ÿ’ฐ Compensation & Benefits

Salary Range: $91,200 - $136,800 CAD

Benefits: TD mentions a Total Rewards package that includes health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Industry Comparison: This salary range is competitive for marketing technology specialists in Toronto, particularly in the financial services sector where technical marketing skills command premium compensation.

ASSUMPTION: The industry comparison is based on typical compensation patterns for Salesforce specialists in the banking/financial services sector in major Canadian metropolitan areas like Toronto.


๐Ÿ“Œ Applicant Insights

๐Ÿ” Company Context

Industry Position: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores, serving over 27 million households and businesses in Canada, the United States, and globally.

Company Size: Large enterprise with more than 95,000 employees (referred to as "colleagues" in TD's corporate language).

Company Stage: Established enterprise undergoing digital transformation of its marketing capabilities.


๐Ÿ“Š Role Analysis

Career Level: Mid to Senior level, based on the required 3+ years of specialized experience

Reporting Structure: This role likely reports to a manager within the Salesforce COE team, which itself appears to be part of the North American Growth Marketing department

Team Size/Composition: Not specified, but the role indicates collaboration with Integrated Marketing Strategy leads and cross-functional teams

Growth Opportunities: TD emphasizes career development conversations, mentoring programs, and potential for advancement within the organization

ASSUMPTION: The reporting structure is inferred based on the role's positioning within the Salesforce COE and typical organizational structures in enterprise marketing departments.


๐ŸŒ Location & Work Environment

Office Type: In-office work is indicated with a specified work location of Toronto, Ontario, Canada

Geographic Context: Toronto is Canada's largest city and a major financial hub with numerous banking headquarters. It offers a diverse urban environment with high cost of living relative to most Canadian cities.

Work Schedule: 37.5 hours per week (standard full-time schedule)

Regional Considerations: Toronto has excellent public transportation and is a culturally diverse city. Working in the financial district typically provides access to numerous amenities and networking opportunities within the financial services sector.


๐Ÿ’ผ Interview & Application Insights

Typical Process: TD mentions they reach out to candidates of interest to schedule interviews, with outcomes communicated by email or phone.

Key Assessment Areas: Experience with Salesforce Marketing Cloud, technical marketing automation skills, cross-functional collaboration capabilities, and project management abilities are likely to be key evaluation areas.

Application Tips: Highlight concrete examples of SFMC campaigns you've executed, focusing on personalization techniques, journey orchestration complexity, and measurable results. Demonstrate your technical skills (AMPscript, SQL, HTML/CSS) with specific use cases.

ATS Keywords: Salesforce Marketing Cloud, SFMC, Journey Builder, Email Studio, Automation Studio, Data Extensions, AMPscript, SQL, journey orchestration, personalization, campaign management, segmentation, CRM, HTML, CSS.

ASSUMPTION: These interview insights are based on standard hiring practices in marketing technology roles and the specific technical skills emphasized in the job description.


๐Ÿ› ๏ธ Tools & Technologies

  • Salesforce Marketing Cloud (SFMC)
  • Journey Builder
  • Email Studio
  • Automation Studio
  • Data Extensions
  • Salesforce CDC (Customer Data Cloud)
  • AMPscript
  • SQL
  • HTML
  • CSS

ASSUMPTION: While these tools are explicitly mentioned, proficiency with standard marketing analytics tools would likely be beneficial though not specifically listed in the requirements.


๐Ÿ‘” Cultural Fit Considerations

Company Values: TD emphasizes being "The Better Bank" with a focus on customer experience, colleague development, and community enrichment. The company appears to value innovation and digital transformation.

Work Style: The role requires both collaborative work with cross-functional teams and autonomous capability. The preferred qualifications suggest an environment that involves navigating ambiguity in a matrixed reporting structure.

Self-Assessment: Consider your comfort level with:

  • Working in a regulated industry with potential compliance requirements affecting marketing campaigns
  • Balancing technical marketing automation skills with strategic marketing objectives
  • Navigating a large enterprise environment while maintaining agility in campaign execution
  • Managing multiple simultaneous campaign initiatives with various stakeholders

ASSUMPTION: The cultural elements are inferred from TD's corporate statements in the job listing and typical values in enterprise banking environments undergoing digital transformation.


โš ๏ธ Potential Challenges

  • Balancing technical execution with strategic marketing requirements
  • Working within regulatory constraints typical of the financial services industry
  • Managing multiple campaign initiatives simultaneously with various stakeholders
  • Navigating enterprise processes while maintaining agility in campaign development
  • Adapting to evolving marketing technology capabilities during a transformation period

ASSUMPTION: These challenges are inferred based on the nature of the role, the enterprise banking environment, and typical obstacles in marketing technology positions during digital transformation.


๐Ÿ“ˆ Similar Roles Comparison

This Salesforce Campaign Specialist role at TD differs from similar positions in several ways:

  • vs. Marketing Automation Specialist: More specialized focus on Salesforce Marketing Cloud specifically, rather than multiple marketing automation platforms
  • vs. Email Marketing Manager: Broader focus on cross-channel journeys rather than just email campaigns
  • vs. CRM Manager: More technical execution focus rather than overall CRM strategy
  • vs. Marketing Technology Architect: More hands-on campaign execution rather than platform architecture

ASSUMPTION: This comparison is based on standard marketing technology role delineations across the industry.


๐Ÿ“ Sample Projects

  • Designing a multi-touchpoint customer onboarding journey that delivers personalized content based on customer segment and behavior
  • Implementing dynamic content blocks in email templates that personalize based on customer profile data
  • Creating and optimizing automated re-engagement campaigns for dormant customers based on activity triggers
  • Building segmentation rules and decision splits to route customers through different journey paths based on their interaction with previous campaign elements
  • Developing SQL queries to identify and target high-value customers for specialized promotional campaigns

ASSUMPTION: These sample projects are illustrative examples based on the listed responsibilities and typical Salesforce Marketing Cloud use cases in financial services.


โ“ Key Questions to Ask During Interview

  1. How is the Salesforce COE team structured, and how does it interface with other marketing and business teams?
  2. What specific marketing transformation initiatives is TD currently prioritizing, and how does this role contribute to them?
  3. What are the biggest technical or organizational challenges faced when implementing personalized journeys in the Salesforce ecosystem at TD?
  4. How does TD measure success for marketing campaigns, and what KPIs would this role be responsible for influencing?
  5. Can you describe the approval and compliance processes for marketing campaigns in a regulated financial environment?
  6. What professional development opportunities are available to further enhance Salesforce expertise and marketing technology skills?

ASSUMPTION: These questions are suggested based on important considerations for a Salesforce Campaign Specialist role in a financial services environment.


๐Ÿ“Œ Disclaimer

โš ๏ธ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.


๐Ÿ“Œ Next Steps for Applicants

  1. Optimize your resume: Incorporate key Salesforce Marketing Cloud terminology and specific technical skills (AMPscript, SQL, journey orchestration) to pass ATS screening. Quantify campaign results where possible.
  2. Prepare portfolio examples: Document specific SFMC journeys you've designed and executed, including screenshots (with sensitive information removed) of journey maps, decision splits, and personalization logic.
  3. Update LinkedIn profile: Ensure technical skills match your resume and consider adding Salesforce certifications or badges prominently.
  4. Research TD's digital marketing initiatives: Familiarize yourself with TD's current marketing approach and digital presence to speak knowledgeably about potential improvements.
  5. Prepare for technical assessment: Review AMPscript, SQL queries for marketing use cases, and journey optimization techniques for potential technical interviews.
  6. Consider accommodation needs: TD explicitly welcomes accommodation requests for the interview process, so prepare any specific needs in advance.