Sales Counselor
Everstory Partners📌 Core Information
🔹 Job Title: Sales Counselor
🔹 Company: Everstory Partners
🔹 Location: Detroit, Michigan, United States
🔹 Job Type: Not specified
🔹 Category: Not provided
📌 Essential Job Details
🚀 Job Overview
As a Sales Counselor at Everstory Partners, you will be responsible for providing a customer-focused experience during every interaction with families, guests, and community members. Using the Everstory sales process, which emphasizes exemplary discovery, industry expertise, and customer-driven solutions, you will sell products and services to customers who want to pre-plan their final arrangements or need immediate assistance. By effectively executing on monthly goals, you will maximize revenue for the organization and succeed in a commission-based selling environment.
📋 Key Responsibilities
- Guides individuals and families through end-of-life memorial planning using sales presentations and additional tools provided by Everstory.
- Provides individuals and families with options to best meet their unique needs or the needs of a deceased loved one, including touring the location, identifying plots, and advising on burial, entombment, cremation, memorials, and merchandise.
- Understands and presents all associated costs, advises customers on financing options, and ensures all financing is finalized prior to internment.
- Manages the CRM and lead database, generating new leads through networking, online, and cold calling, as well as referrals and lead categorization.
- Plans and conducts community outreach events, both on-site and off-site, to build relationships and generate new leads.
- Completes all required paperwork, processes, and authorizations to finalize a sale and deliver the service/product from start to finish.
- Actively participates in supporting services at the location.
- Participates in all sales meetings, communicating effectively with local management and team members regarding activity, progress, and results.
🎯 Required Qualifications
Education: High school diploma or equivalent required, with some additional education preferred in a related area such as Business, Marketing, and/or Sales.
Experience: 1 year of sales experience preferred.
Skills: Must possess a valid driver's license and access to a personal vehicle, proficiency in MS Office (Microsoft Excel and Outlook), experience working in a CRM (lead management system preferred), strong attention to detail with problem-solving skills, strong verbal, written, and interpersonal communication skills, and strong organizational and planning skills in a fast-paced environment.
💰 Compensation & Benefits
Salary Range: Not specified
Benefits: Everstory Partners offers a competitive benefits package for full-time employees, including medical, dental, 401(k) with company match, life insurance, disability coverage, vision, tuition reimbursement, employee discount programs, generous PTO, and volunteer opportunities.
Industry Comparison: ASSUMPTION: The salary range for this role is likely competitive within the funeral services industry, as it is a commission-based sales position with the opportunity to earn based on performance. The benefits package appears to be in line with industry standards for a full-time role.
📌 Applicant Insights
🔍 Company Context
Industry Position: Everstory Partners is a provider of end-of-life memorial planning and services, with a mission to create supportive spaces for individuals and families dealing with loss.
Company Size: ASSUMPTION: Everstory Partners is likely a mid-sized or larger organization with a national presence, as they mention "national strength" and "local partners" in the job description.
Company Stage: ASSUMPTION: Based on the established mission and national presence, Everstory Partners appears to be a mature, established company in the funeral services industry.
📊 Role Analysis
Career Level: ASSUMPTION: This role is likely targeted at candidates with some prior sales experience, making it a mid-level position.
Reporting Structure: ASSUMPTION: The Sales Counselor will report to a local management team and work closely with other members of the sales team.
Team Size/Composition: ASSUMPTION: The sales team is likely a dedicated group of professionals focused on supporting customers through the end-of-life planning process.
Growth Opportunities: ASSUMPTION: Successful performance in this role could lead to advancement opportunities within the sales organization or the broader Everstory Partners company.
🌍 Location & Work Environment
Office Type: ASSUMPTION: This role is primarily based in the field, with the Sales Counselor working on-site at a cemetery location and conducting community outreach events.
Geographic Context: ASSUMPTION: Detroit, Michigan is a major metropolitan area with a diverse population, likely providing ample opportunities for the Sales Counselor to engage with the local community.
Work Schedule: ASSUMPTION: This role will likely require availability to work evenings and weekends to accommodate customers' needs.
Regional Considerations: ASSUMPTION: As a Midwest city, Detroit may have a strong cultural emphasis on family, community, and tradition, which could be relevant to the end-of-life planning services Everstory Partners provides.
💼 Interview & Application Insights
Typical Process: ASSUMPTION: The interview process for this role may include an initial phone or video screening, followed by in-person interviews with the local sales team and management. Candidates may also be asked to demonstrate their sales skills through role-playing exercises or presentations.
Key Assessment Areas: ASSUMPTION: Employers will likely evaluate candidates' empathy, customer service orientation, sales aptitude, problem-solving abilities, and attention to detail, as well as their fit with the company's mission and values.
Application Tips: ASSUMPTION: Applicants should highlight their relevant sales experience, customer service skills, and ability to work in a fast-paced, commission-based environment. Emphasizing their passion for end-of-life planning and supporting grieving families could also be beneficial.
ATS Keywords: ASSUMPTION: Relevant keywords for this role may include "sales counselor," "end-of-life planning," "customer service," "CRM," "lead generation," and "community outreach."
🛠️ Tools & Technologies
The Sales Counselor role at Everstory Partners may involve the use of the following tools and technologies:
- Customer Relationship Management (CRM) software
- Microsoft Office suite (Excel, Outlook)
- Presentation software (e.g., PowerPoint, Keynote)
- Lead management and tracking systems
👔 Cultural Fit Considerations
Company Values: ASSUMPTION: Based on the job description, Everstory Partners values compassion, customer service, ethics, and a commitment to supporting individuals and families through the grieving process.
Work Style: ASSUMPTION: The role is likely fast-paced, with a focus on meeting sales goals and working collaboratively with the sales team and local management. The ability to work independently and manage a diverse set of responsibilities is also essential.
Self-Assessment: Applicants should consider whether they have a genuine interest in end-of-life planning, a strong customer service orientation, the ability to work in a commission-based environment, and a desire to make a meaningful impact in their community.
⚠️ Potential Challenges
ASSUMPTION: The Sales Counselor role may involve handling sensitive and emotionally charged situations when working with grieving individuals and families. Maintaining composure, empathy, and professionalism during these interactions could be a potential challenge.
📈 Similar Roles Comparison
ASSUMPTION: Similar roles in the funeral services industry may include Funeral Director, Crematory Operator, or Pre-Need Sales Specialist. While these roles share some common responsibilities, the Sales Counselor position at Everstory Partners is focused specifically on end-of-life memorial planning and customer service.
📝 Sample Projects
ASSUMPTION: Some potential projects or tasks a Sales Counselor at Everstory Partners may work on include:
- Conducting in-person consultations with families to understand their unique needs and preferences for end-of-life planning
- Designing personalized memorial packages that incorporate the customer's desired elements (e.g., burial, cremation, memorials)
- Coordinating with the cemetery and other service providers to ensure a seamless delivery of the selected products and services
- Organizing and hosting community outreach events to build relationships and generate new leads
- Maintaining detailed records in the CRM system to track customer interactions and sales performance
❓ Key Questions to Ask During Interview
- What are the most common challenges faced by Sales Counselors in this role, and how does the company support its employees in overcoming them?
- Can you share examples of how the company's mission and values are reflected in the day-to-day work of the Sales Counselor?
- What opportunities are available for professional development and advancement within the sales team or the broader organization?
- Can you describe the typical customer journey and the role of the Sales Counselor in guiding families through the end-of-life planning process?
📌 Disclaimer
⚠️ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.
📌 Next Steps for Applicants
To effectively pursue this opportunity, applicants should:
- Carefully review the job description and qualifications to ensure they meet the requirements.
- Tailor their resume and cover letter to highlight relevant sales experience, customer service skills, and a genuine interest in end-of-life planning.
- Research Everstory Partners and the funeral services industry to understand the company's mission, values, and the competitive landscape.
- Prepare thoughtful questions to ask during the interview that demonstrate their understanding of the role and the company.
- Be ready to demonstrate their sales skills and ability to work in a commission-based, customer-focused environment.
- Submit their application through the appropriate channels, ensuring all required information and documents are provided.
Visual Customization Guide
Based on the industry and company culture, the visual elements of this job description could be adapted as follows:
- Funeral Services Industry: Use a more formal, professional layout with muted colors and relevant icons (e.g., cemetery, funeral urn, gravestone).
- Customer-Centric Approach: Incorporate imagery and icons that convey empathy, compassion, and a focus on supporting families (e.g., hands, hearts, family silhouettes).
- Regional Adaptation (Midwest): Emphasize the company's community involvement and local partnerships to highlight the importance of tradition and relationships in this geographic area.
These visual and structural adaptations should be applied subtly while maintaining the core information structure and ensuring the content remains clear, concise, and accessible to all applicants.