Sales Counselor

Sales Counselor - Everstory Partners ## 📌 Core Information 🔹 **Job Title:** Sales Counselor 🔹 **Company:** Everstory Partners 🔹 **Location:** Muncy Creek, Pennsylvania, United States 🔹 **Job Type:** Full-time 🔹 **Category:** Sales --- ## 📌 Essential Job Details ### 🚀 Job Overview As a Sales Counselor at Everstory Partners, you will play a pivotal role in providing compassionate and personalized support to individuals and families during their time of loss. Leveraging your sales expertise and deep industry knowledge, you will guide customers through the end-of-life memorial planning process, offering tailored solutions to meet their unique needs. **ASSUMPTION:** The Sales Counselor role at Everstory Partners is a customer-facing position that requires a balance of sales acumen and empathetic care, as the company's mission emphasizes creating supportive spaces for those experiencing grief. --- ### 📋 Key Responsibilities ✅ Guide individuals and families through end-of-life memorial planning using sales presentations and tools provided by Everstory ✅ Offer customers options to best meet their unique needs or the needs of a deceased loved one, including touring the location, identifying plot locations, and advising on burial, entombment, cremation, memorials, and merchandise ✅ Understand and present all associated costs, advise customers on financing options, and ensure all financing is finalized prior to internment ✅ Manage the CRM and lead database, including generating new leads, referrals, and categorizing leads ✅ Plan and conduct community outreach events to build relationships and generate new leads ✅ Complete all required paperwork, processes, and authorizations to finalize sales and deliver services ✅ Actively participate in supporting services at the location ✅ Participate in sales meetings and communicate effectively with local management and team members **ASSUMPTION:** The Sales Counselor role requires a combination of sales, customer service, and industry expertise to guide families through the complex and sensitive process of end-of-life planning. --- ### 🎯 Required Qualifications **Education:** High school diploma or equivalent, with some additional education preferred in a related area such as Business, Marketing, or Sales **Experience:** 1 year of sales experience preferred **Skills:** Compassion, customer focus, ethics and values, drive for results, problem-solving, listening, business acumen, perseverance, presentation skills **ASSUMPTION:** The ideal candidate for this role should possess a blend of sales skills, empathy, and industry knowledge to effectively support Everstory's mission and customer needs. --- ### 💰 Compensation & Benefits **Salary Range:** Not specified **Benefits:** Medical, dental, 401(k) with company match, life insurance, short-term and long-term disability, vision, tuition reimbursement, employee discount programs, generous PTO, and volunteer opportunities **Industry Comparison:** The compensation and benefits package offered by Everstory Partners is likely competitive for a sales role in the end-of-life planning industry, based on similar positions in the Pennsylvania region. **ASSUMPTION:** The comprehensive benefits package provided by Everstory Partners is intended to attract and retain talented individuals who are passionate about the company's mission and providing exceptional customer service. --- ## 📌 Applicant Insights ### 🔍 Company Context **Industry Position:** Everstory Partners is a prominent player in the end-of-life planning industry, providing compassionate support and services to individuals and families. **Company Size:** Not specified **Company Stage:** Established, with a national presence and local partnerships **ASSUMPTION:** Everstory Partners is a well-established organization in the end-of-life planning industry, with a strong focus on delivering personalized and empathetic support to its customers. --- ### 📊 Role Analysis **Career Level:** The Sales Counselor role is likely an experienced, mid-level position within the organization. **Reporting Structure:** The Sales Counselor reports to local management and works closely with the broader team. **Team Size/Composition:** Not specified, but the role likely involves collaboration with a team of sales professionals and subject matter experts. **Growth Opportunities:** The Sales Counselor position may offer opportunities for career advancement within the sales or customer service functions of Everstory Partners. **ASSUMPTION:** The Sales Counselor role is a key position within Everstory Partners, requiring a balance of sales expertise and emotional intelligence to support the company's mission and customer needs. --- ### 🌍 Location & Work Environment **Office Type:** The role is based in the Muncy Creek, Pennsylvania location, with a mix of in-office and community-based work. **Geographic Context:** Muncy Creek is a small town in north-central Pennsylvania, with a relatively low cost of living compared to larger metropolitan areas. **Work Schedule:** The role requires availability to work evenings and weekends as needed to accommodate customer needs. **Regional Considerations:** The local community in Muncy Creek may have specific cultural or practical considerations that the Sales Counselor should be aware of to effectively serve customers. **ASSUMPTION:** The Sales Counselor role involves a balance of office-based and community-facing work, requiring a flexible schedule to meet the needs of Everstory's customers. --- ### 💼 Interview & Application Insights **Typical Process:** The interview process for this role may include a phone/video screening, in-person interviews with the local management team, and potentially role-playing exercises or written assessments to evaluate sales and customer service skills. **Key Assessment Areas:** Employers will likely focus on evaluating the candidate's sales expertise, empathy, problem-solving abilities, and fit with the company's mission and values. **Application Tips:** Applicants should highlight their relevant sales experience, customer service skills, and passion for supporting individuals and families during difficult times. Incorporating industry-specific keywords and showcasing a strong understanding of the end-of-life planning sector will also be beneficial. **ATS Keywords:** Possible keywords to include in resumes and applications: "end-of-life planning," "memorial planning," "customer service," "sales," "CRM," "lead generation," "community outreach," "compassion," "empathy," "attention to detail," "problem-solving." **ASSUMPTION:** The interview and application process for this role will focus on evaluating the candidate's sales abilities, customer service orientation, and cultural fit with Everstory Partners' mission and values. --- ### 🛠️ Tools & Technologies The Sales Counselor role may involve the use of the following tools and technologies: - Customer Relationship Management (CRM) software - Microsoft Office suite (Excel, Outlook) - Lead management and sales tracking systems **ASSUMPTION:** The Sales Counselor is expected to be proficient in using standard sales and customer relationship management tools to effectively perform their duties. --- ### 👔 Cultural Fit Considerations **Company Values:** Everstory Partners is driven by a mission to create supportive spaces for individuals and families experiencing grief, with a deep understanding of the complex nature of loss. **Work Style:** The role requires a balanced approach, combining sales expertise with empathy and compassion to provide personalized support to customers. **Self-Assessment:** Applicants should consider their ability to navigate the emotional aspects of end-of-life planning while maintaining a professional, customer-focused demeanor. **ASSUMPTION:** Everstory Partners fosters a culture of compassion, customer-centricity, and a genuine commitment to supporting individuals and families through the grieving process. --- ### ⚠️ Potential Challenges The Sales Counselor role may involve the following potential challenges: - Navigating the emotional and sensitive nature of end-of-life planning with customers - Maintaining a high level of sales performance and lead generation in a commission-based environment - Coordinating with various stakeholders, including families, community members, and internal teams **ASSUMPTION:** The Sales Counselor position requires a combination of sales expertise, emotional intelligence, and adaptability to effectively support customers during a difficult time while also meeting organizational goals. --- ### 📈 Similar Roles Comparison The Sales Counselor role at Everstory Partners is similar to other customer-facing sales positions in the end-of-life planning industry, such as Funeral Director or Memorial Counselor. However, the Everstory role places a stronger emphasis on empathy, compassion, and personalized support for customers, reflecting the company's mission-driven approach. **ASSUMPTION:** The Sales Counselor role at Everstory Partners is differentiated by its focus on providing compassionate, personalized support to customers, in addition to maintaining sales performance and industry expertise. --- ### 📝 Sample Projects As a Sales Counselor at Everstory Partners, you may be involved in the following types of projects: - Developing personalized memorial planning solutions for individual customers - Organizing and hosting community outreach events to raise awareness and generate new leads - Collaborating with the sales team to refine the Everstory sales process and customer experience - Analyzing CRM data to identify trends and opportunities for improving lead generation and conversion rates **ASSUMPTION:** The Sales Counselor role requires a versatile skill set that spans sales, customer service, and community engagement to support Everstory Partners' mission and business objectives. --- ### ❓ Key Questions to Ask During Interview 1. Can you tell me more about Everstory Partners' approach to supporting customers during the end-of-life planning process? 2. How does the company's culture and values help foster a compassionate and customer-centric work environment? 3. What training and development opportunities are available to help Sales Counselors grow their skills and expertise in this role? 4. Can you provide examples of how the sales team collaborates to share best practices and drive continuous improvement? 5. What are the most rewarding and challenging aspects of being a Sales Counselor at Everstory Partners? 6. How does the company measure and track the success of the Sales Counselor role in achieving both sales targets and customer satisfaction? **ASSUMPTION:** These questions are designed to help applicants better understand Everstory Partners' mission, culture, and approach to supporting customers, as well as the growth and development opportunities within the Sales Counselor role. --- ## 📌 Disclaimer ⚠️ **This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.** --- ## 📌 Next Steps for Applicants To effectively pursue this opportunity, applicants should: 1. Carefully review the job description and requirements to ensure they meet the qualifications. 2. Tailor their resume and cover letter to highlight relevant sales experience, customer service skills, and alignment with Everstory Partners' mission. 3. Prepare thoughtful questions to ask during the interview process that demonstrate their interest and understanding of the role. 4. Research the end-of-life planning industry and Everstory Partners' position within it to showcase their industry knowledge. 5. Be prepared to discuss their ability to navigate the emotional aspects of the role while maintaining a professional, customer-focused approach.