Sales Counselor
Everstory Partners📌 Core Information
Job Title: Sales Counselor
Company: Everstory Partners
Location: Springfield, Missouri, United States
Job Type: {Full-time/Part-time/Contract}
Category: {Job_Category}
📌 Essential Job Details
🚀 Job Overview
As a Sales Counselor at Everstory Partners, you will play a crucial role in providing compassionate and personalized support to individuals and families during their most challenging moments. Leveraging your sales expertise and industry knowledge, you will guide customers through the process of end-of-life memorial planning, helping them find the perfect solutions to honor their loved ones' legacies.
📋 Key Responsibilities
- Guides individuals and families through end of life memorial planning utilizing sales presentations and additional tools provided by Everstory.
- Provides individuals and families with options to best meet their unique needs, or the unique needs of a deceased loved one. This includes touring the location, identifying location of existing or potential plots, and advising customers on in-ground burial options, above ground entombment options, cremation options, memorials, and merchandise.
- Understands and presents all associated costs and advises customers on financing options; ensuring that all financing is finalized prior to internment.
- Responsible for daily management of CRM and lead data base, including generation of new leads via networking, online, and cold calling, generation of referrals, and categorization of leads (hot, warm, cold).
- Plan and conduct community outreach events, both on site and off site, to build relationships within the broader community and generate new leads.
- Completes all required paperwork, processes and authorizations required to finalize a sale and deliver the service/product from start to finish.
- Actively participates in supporting services at the location.
- Participates in all sales meetings, communicating effectively with local management and team members regarding activity, progress, and results.
🎯 Required Qualifications
Education: High school diploma or equivalent required with some additional education preferred in a related area such as Business, Marketing, and/or Sales.
Experience: 1 year of sales experience preferred.
Skills: Must possess a valid driver's license and access to a personal vehicle, proficiency in MS Office (Microsoft Excel and Outlook), experience working in a CRM (lead management system preferred), strong attention to detail with problem-solving skills, strong verbal, written, and interpersonal communication skills, and strong organizational and planning skills in a fast-paced environment.
💰 Compensation & Benefits
Salary Range: Not specified
Benefits: Everstory Partners offers a competitive benefits package for full-time employees, including medical, dental, 401(k) with company match, life, short-term disability, long-term disability, vision, tuition reimbursement, employee discount programs, generous PTO, volunteer opportunities, and more.
📌 Applicant Insights
🔍 Company Context
Everstory Partners is a leading provider of memorial planning services, dedicated to creating supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. With a national presence and a strong focus on local community engagement, Everstory is well-positioned to deliver compassionate and personalized support to its customers.
📊 Role Analysis
Career Level: This position is suitable for candidates with some sales experience, making it a good fit for entry-level or early-career professionals looking to grow their skills in a customer-facing role.
Reporting Structure: The Sales Counselor will report to the local management team and work closely with other team members to achieve sales goals and ensure customer satisfaction.
Growth Opportunities: Successful performance in this role could lead to advancement opportunities within Everstory's sales or customer service teams, as well as potential cross-training in other areas of the business.
🌍 Location & Work Environment
Office Type: This role will be based in-office at one of Everstory's cemetery locations, with the potential for some offsite community engagement events.
Geographic Context: Springfield, Missouri is a mid-sized city with a relatively low cost of living, making it an accessible location for many job seekers. The local community is likely to have a mix of cultural, recreational, and economic opportunities.
💼 Interview & Application Insights
Typical Process: The interview process for this role may include an initial phone or video screening, followed by one or more in-person interviews with the hiring manager and potentially other team members. Candidates may also be asked to complete a sales-related assessment or role-play exercise.
Key Assessment Areas: Employers will likely evaluate candidates' sales skills, customer service orientation, ability to work in a fast-paced environment, and overall fit with the company's mission and values.
Application Tips: When applying, be sure to highlight your sales experience, customer-facing skills, and any relevant industry knowledge or certifications. Customize your resume and cover letter to demonstrate your alignment with Everstory's goals and your passion for serving families during difficult times.
🛠️ Tools & Technologies
The Sales Counselor role at Everstory Partners may involve the use of customer relationship management (CRM) software, Microsoft Office suite (particularly Excel and Outlook), and other sales-related tools and technologies.
👔 Cultural Fit Considerations
Company Values: Everstory's mission emphasizes compassion, personalized support, and a deep understanding of the grieving process. Candidates who share these values and are driven to make a positive impact on individuals and families during their most challenging times will likely thrive in this role.
Work Style: The Sales Counselor position requires a balance of empathy, sales acumen, and the ability to work effectively in a fast-paced, customer-centric environment. Successful candidates will be self-motivated, detail-oriented, and skilled at multi-tasking and prioritizing their workload.
⚠️ Potential Challenges
As a Sales Counselor, you may face the challenge of navigating sensitive conversations with customers who are dealing with loss and grief. Strong emotional intelligence, patience, and the ability to provide compassionate support will be essential in this role. Additionally, the need to balance sales goals with customer service may require adaptability and a solutions-oriented mindset.
📈 Similar Roles Comparison
The Sales Counselor role at Everstory Partners shares some similarities with other customer-facing sales positions, such as those in the funeral services, insurance, or financial planning industries. However, the unique focus on memorial planning and the emotional nature of the work may differentiate this role from more transactional sales positions.
📝 Sample Projects
As a Sales Counselor, you may be responsible for tasks such as:
- Conducting tours of the cemetery location and presenting options for burial, entombment, and cremation to customers
- Assisting families in selecting the appropriate memorial products and services to honor their loved ones
- Generating and managing a pipeline of leads through networking, community events, and cold calling
- Preparing and delivering sales presentations to prospective customers
- Coordinating with other team members to ensure a seamless customer experience from initial contact to final delivery of services
❓ Key Questions to Ask During Interview
- Can you tell me more about the company's approach to supporting customers during the grieving process?
- What types of training and professional development opportunities are available for Sales Counselors?
- How do you measure and incentivize sales performance, and what support is provided to help counselors achieve their goals?
- Can you describe a typical day or week in the life of a Sales Counselor at Everstory?
📌 Disclaimer
⚠️ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.
📌 Next Steps for Applicants
To apply for the Sales Counselor position at Everstory Partners, be sure to:
- Carefully review the job description and requirements to assess your fit for the role
- Tailor your resume and cover letter to highlight your relevant sales experience, customer service skills, and passion for Everstory's mission
- Prepare thoughtful questions to ask during the interview process to demonstrate your interest and fit
- Research the company and the local market to understand Everstory's position and the regional context
- Submit your application through the designated channels and follow up promptly if selected for next steps