S

Product Marketing Manager, Financial Services

ServiceNow
Full-time
On-site
Austin, Texas, United States
๐Ÿ“ฆ Product Marketing

๐Ÿ“Œ Core Information

๐Ÿ”น Job Title: Product Marketing Manager, Financial Services

๐Ÿ”น Company: ServiceNow

๐Ÿ”น Location: Austin, Texas, United States

๐Ÿ”น Job Type: Full-time

๐Ÿ”น Category: ๐Ÿ“ฆ Product Marketing


๐Ÿ“Œ Essential Job Details

๐Ÿš€ Job Overview

As a Product Marketing Manager for Financial Services at ServiceNow, you will be at the forefront of defining and articulating the company's value proposition for the financial services industry. You'll bridge the gap between ServiceNow's platform capabilities and the unique needs of financial institutions, creating compelling narratives that drive engagement and adoption. This role combines strategic marketing expertise with deep industry knowledge to fuel ServiceNow's growth in the financial services sector.

ASSUMPTION: Based on the description mentioning "individual contributor role," I've assumed this is not a management position despite the "Manager" title, which is common in product marketing where "Manager" often refers to the function rather than supervising others.


๐Ÿ“‹ Key Responsibilities

  • โœ… Define ServiceNow's value proposition for Financial Services products and solutions globally, creating narratives for key buying centers
  • โœ… Contribute to scale marketing and selling motions to fuel growth in the Financial Services sector
  • โœ… Support growth of Financial Services Products (Financial Services Operations and ServiceNow Disputes, Built with Visa) and solutions by developing effective market paths
  • โœ… Provide input for content creation across various asset types and communication platforms
  • โœ… Identify, validate, and develop cross-organizational use cases for products and solutions
  • โœ… Drive scale efficiencies by running communities of practice, participating in planning meetings, and improving processes
  • โœ… Act as a spokesperson for ServiceNow at internal and external events, including sales kickoffs, training, conferences, and analyst briefings
  • โœ… Support key conferences and regional events through speaker selection, content reviews, and messaging
  • โœ… Develop and deliver sales training content to improve funnel and sales performance

๐ŸŽฏ Required Qualifications

Education: Bachelor's degree or equivalent experience

Experience: 6+ years of technology product marketing experience with a majority focused on marketing to financial services firms

Skills:

  • Experience in leveraging or thinking critically about AI integration into work processes
  • Customer-driven mindset with natural empathy for customers' needs
  • Excellent written and verbal communication skills
  • Public speaking capabilities for announcements and analyst engagements
  • Strong stakeholder management skills across various departments
  • Excellent collaboration skills for cross-functional teamwork
  • Comfortable with social media and community participation
  • Ability to balance being both "hungry and humble"

Travel Requirements: Up to 15% travel to support sales efforts and industry events


๐Ÿ’ฐ Compensation & Benefits

Salary Range: Not specified

Benefits: Not specified

Industry Comparison: Not specified

ASSUMPTION: While specific compensation details aren't provided, product marketing manager roles in the tech industry for financial services in Austin typically offer competitive compensation packages given the specialized nature of the role and ServiceNow's position as a Fortune 500 partner.


๐Ÿ“Œ Applicant Insights

๐Ÿ” Company Context

Industry Position: ServiceNow is a global market leader in intelligent cloud-based platforms that connect people, systems, and processes. The company serves over 8,100 customers, including 85% of the Fortune 500ยฎ.

Company Size: Large enterprise with global presence

Company Stage: Established market leader with continued growth focus

ASSUMPTION: Company size is inferred from the description mentioning "global market leader" and its extensive Fortune 500 customer base, suggesting a well-established enterprise rather than a growth-stage company.


๐Ÿ“Š Role Analysis

Career Level: Mid to Senior level

Reporting Structure: Reports to the Senior Director, Industry Marketing

Team Size/Composition: Not specified

Growth Opportunities: Potential for advancement within the broader marketing organization, particularly in industry-focused roles

ASSUMPTION: The career level is inferred based on the 6+ years experience requirement and the individual contributor nature of the role reporting to a Senior Director, suggesting this is a mid to senior-level position with considerable autonomy and expertise expectations.


๐ŸŒ Location & Work Environment

Office Type: Not explicitly specified, though travel requirements suggest some in-person work is expected

Geographic Context: Austin is a growing tech hub with a strong financial services presence and a relatively lower cost of living compared to coastal tech centers

Work Schedule: Not specified, likely standard full-time hours

Regional Considerations: Austin offers a vibrant tech community with many networking opportunities in both technology and financial services sectors

ASSUMPTION: The listing mentions "work personas (flexible, remote, or required in office)" but doesn't specify which applies to this role. Given the spokesperson and collaboration aspects of the role, it likely has some in-person requirements but may offer flexibility.


๐Ÿ’ผ Interview & Application Insights

Typical Process: Initial screening, portfolio/case study review, panel interviews with marketing team and cross-functional stakeholders, presentation of marketing strategy or concept

Key Assessment Areas: Industry knowledge of financial services, strategic marketing thinking, communication skills, collaborative approach, storytelling abilities, technical understanding of ServiceNow's platform

Application Tips: Highlight specific financial services marketing experience, demonstrate understanding of cloud technology value propositions, showcase content development samples, and emphasize experience with cross-functional collaboration

ATS Keywords: product marketing, financial services marketing, value proposition, marketing strategy, AI technology, customer messaging, sales enablement, market positioning, industry marketing, technology marketing

ASSUMPTION: These insights are based on standard hiring practices for product marketing roles in the technology sector, particularly for positions focused on specific industries like financial services.


๐Ÿ› ๏ธ Tools & Technologies

  • ServiceNow platform and products (Financial Services Operations, ServiceNow Disputes)
  • Content management systems
  • Marketing automation platforms
  • Social media management tools
  • Analytics and reporting tools
  • Presentation software
  • AI-powered marketing technologies

ASSUMPTION: While specific tools aren't mentioned beyond ServiceNow's own products, these are standard technologies used in enterprise product marketing roles. The job explicitly mentions AI experience, suggesting familiarity with AI-powered marketing tools would be beneficial.


๐Ÿ‘” Cultural Fit Considerations

Company Values: Innovation, making work better for everyone, collaboration, excellence, and a balance of ambition ("hungry") with humility ("humble")

Work Style: Collaborative, action-oriented, with a focus on thought leadership and commitment to excellence

Self-Assessment:

  • Do you thrive in a collaborative environment that requires cross-functional cooperation?
  • Are you passionate about translating complex technology into clear value propositions?
  • Can you balance strategic thinking with tactical execution?
  • Are you comfortable being a public spokesperson and thought leader?
  • Do you have genuine interest in or experience with financial services?

ASSUMPTION: Company values are inferred from the job description's mention of "thought leadership, action-orientation, commitment to excellence and incredible teamwork" as well as the requirement to be "both hungry and humble."


โš ๏ธ Potential Challenges

  • The role spans multiple responsibilities from strategy to execution, requiring excellent prioritization skills
  • Working across various stakeholders (Product, Sales, Marketing, Executive teams) may require strong negotiation and influence skills
  • Up to 15% travel may impact work-life balance during busy periods
  • Requires both deep financial services knowledge and technical understanding of ServiceNow's platform
  • Being an effective spokesperson requires comfort with public speaking and representing the brand

ASSUMPTION: These challenges are inferred from the breadth of responsibilities described in the job listing and are common in product marketing roles that bridge industry expertise with technology marketing.


๐Ÿ“ˆ Similar Roles Comparison

This Product Marketing Manager role differs from general Product Marketing roles by its specific focus on financial services. It's more specialized than a general Technology Marketing Manager position but broader than a Financial Services Solutions Consultant. Compared to Industry Marketing Managers in other sectors, this role likely requires deeper financial regulatory knowledge and understanding of banking/insurance operations.

ASSUMPTION: This comparison is based on standard differentiation between product marketing roles across industries and the specific financial services focus mentioned in this job description.


๐Ÿ“ Sample Projects

  • Developing a comprehensive go-to-market strategy for ServiceNow's Financial Services Operations product in a specific regional market
  • Creating messaging frameworks that position ServiceNow's offerings against key competitors in the financial services space
  • Building sales enablement materials that help account executives articulate value to banking CIOs
  • Collaborating on whitepaper development highlighting how AI enhances risk management processes for insurance companies
  • Organizing and facilitating a community of practice for financial services marketers across the organization

ASSUMPTION: These projects are illustrative examples based on the responsibilities listed in the job description and typical product marketing activities in the financial services technology sector.


โ“ Key Questions to Ask During Interview

  • How does the Industry Marketing team collaborate with the Product teams to ensure alignment between product development and market messaging?
  • What are the most significant growth challenges for ServiceNow in the financial services space currently?
  • How do you measure success for this role beyond traditional marketing metrics?
  • Can you describe the typical collaboration process between industry marketing and sales teams?
  • How is ServiceNow positioning its AI capabilities specifically for financial services customers?
  • What are the key buying centers within financial institutions that this role would focus on?

ASSUMPTION: These questions are suggested based on the role type and industry focus, and may need adaptation depending on the specific interview context and stage.


๐Ÿ“Œ Disclaimer

โš ๏ธ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.


๐Ÿ“Œ Next Steps for Applicants

  1. Tailor your resume: Highlight your financial services marketing experience, AI knowledge, and product marketing achievements. Incorporate key terms like "product marketing," "financial services," "value proposition," and "sales enablement."
  2. Prepare your portfolio: Gather examples of marketing campaigns, messaging frameworks, or content you've created specifically for financial services or technology products.
  3. Research ServiceNow: Familiarize yourself with ServiceNow's platform, particularly their financial services offerings, recent company announcements, and competitive positioning.
  4. Network: Connect with current ServiceNow employees, particularly those in marketing roles, to gain insights about the company culture and interview process.
  5. Develop your narrative: Prepare specific examples that demonstrate how you've translated complex technical products into compelling value propositions for business stakeholders.
  6. Apply directly: Submit your application through ServiceNow's careers page to ensure it's properly tracked in their ATS system.