PIA Client Service Associate

📌 Core Information

🔹 Job Title: PIA Client Service Associate

🔹 Company: TD

🔹 Location: Calgary, Alberta, Canada

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing specialized administrative support to Investment Advisors
• Preparing documentation and reports for client meetings
• Delivering high-level client service with a focus on excellence
• Ensuring compliance with industry regulations and standards

ASSUMPTION: The role primarily focuses on client interaction and administrative support, based on detailed descriptions of job tasks.

📋 Key Responsibilities

✅ Prepare documentation and provide updates to Investment Advisors for client meetings

✅ Create and analyze client account reports

✅ Provide mentorship on products and services, and identify referral opportunities

✅ Submit and manage marketing materials

✅ Ensure adherence to compliance requirements in all aspects of the role

✅ Deliver 'gold standard' client experiences through exceptional service

✅ Manage own workload and exercise discretion in tasks

✅ Participate actively as a team member and maintain up-to-date knowledge

ASSUMPTION: The role demands a proactive approach to supporting advisors and managing client interactions, based on responsibility descriptions.

🎯 Required Qualifications

Education: Undergraduate degree or community college diploma preferred

Experience: 0-2 years, with a willingness to pursue required industry courses

Required Skills:

• Attention to detail
• Strong communication skills
• Client service orientation

Preferred Skills:

• Administrative support
• Compliance knowledge

ASSUMPTION: A balance of educational background and practical skills is essential for prospective candidates to efficiently support advisory operations.

💰 Compensation & Benefits

Salary Range: $38,300 - $51,700 CAD annually, plus eligibility for commission-based earnings

Benefits:

• Health and well-being benefits
• Savings and retirement programs
• Paid time off

Working Hours: 37.5 hours per week

ASSUMPTION: Compensation and benefits are competitive within the banking industry, with added perks for productivity.

📌 Applicant Insights

🔍 Company Context

Industry: Banking, focusing on wealth management and investment services

Company Size: Over 95,000 employees globally, indicative of extensive opportunities for growth

Founded: Not Specified

Company Description:

• Leading financial services provider in North America
• Focus on delivering legendary customer experiences
• Strong commitment to colleague development and innovation

Company Specialties:

• Personal and commercial banking
• Brokerage services and asset management
• Insurance and capital markets products

Company Website: https://careers.td.com/

ASSUMPTION: TD's emphasis on customer service and innovation suggests a dynamic work environment with ample support for career advancement.

📊 Role Analysis

Career Level: Entry-level, opening opportunities for growth within the firm

Reporting Structure: Reports to one or more Investment Advisors

Work Arrangement: Primarily on-site, facilitating close collaboration with advisors and clients

Growth Opportunities:

• Professional development programs including certifications
• Mentorship and networking within a large organization
• Potential for movement within TD's varied banking and investment sectors

ASSUMPTION: This role offers substantial professional development and upward mobility within TD's expansive network.

🌍 Location & Work Environment

Office Type: Traditional bank office environment

Office Location(s): Calgary, Alberta, with a larger TD network across Canada

Geographic Context:

• Strategically located in a key financial center
• Proximity to a vibrant business community in Calgary
• Part of TD's extensive Canadian and international network

Work Schedule: Standard 37.5-hour work week, with potential flexibility during peak periods

ASSUMPTION: Working in Calgary's financial hub provides connectivity to clients and colleagues throughout TD's vast market presence.

💼 Interview & Application Insights

Typical Process:

• Initial screening by recruiter
• Interview with hiring managers
• Potential final interview with department heads or senior advisors

Key Assessment Areas:

• Communication skills
• Attention to detail and problem-solving abilities
• Adaptability and collaboration with teams

Application Tips:

• Highlight experience in client service or administrative support
• Emphasize skills in compliance and regulatory environments
• Illustrate capability in handling customer inquiries and maintaining discretion

ATS Keywords: Client service, administrative support, compliance, investment advising

ASSUMPTION: TD's structured approach to recruitment ensures candidates are evaluated in line with the role's specific client interaction and regulatory expectations.

🛠️ Tools & Technologies

• TD's proprietary financial software systems
• Standard office applications (e.g., MS Office, especially Excel)
• Client relationship management tools

ASSUMPTION: Familiarity with financial software and data analysis tools would be advantageous, alongside proficiency in general office software.

👔 Cultural Fit Considerations

Company Values:

• Customer focus
• Integrity and respect
• Persistence and innovation

Work Style:

• Collaborative and team-oriented
• Service-driven with a passion for client satisfaction
• Detail-oriented and compliance-focused

Self-Assessment Questions:

• Am I comfortable in a client-facing role?
• Do I excel in meticulous documentation and report generation?
• Can I adapt to regulatory requirements and uphold compliance standards?

ASSUMPTION: A cultural fit at TD would be individuals motivated by customer service excellence and commitment to financial industry standards.

⚠️ Potential Challenges

• Navigating complex regulatory environments
• Balancing multiple client and advisor demands
• Maintaining high service standards consistently
• Adapting quickly to new financial tools and processes

ASSUMPTION: Challenges are inherent to maintaining flexibility and precision in a client-driven, regulatory-focused role.

📈 Similar Roles Comparison

• Similar roles in investment firms focus on client advisory and administrative support
• Positions in larger banks may offer more rigid structure and clearer progression paths
• Smaller firms might offer more varied financial management tasks with closer client relationships

ASSUMPTION: This role's blend of client-advisor interaction and administrative excellence is generally searched in larger financial institutions.

📝 Sample Projects

• Creating compliance-focused client onboarding packages
• Designing client experience enhancement programs
• Preparing advisor presentation decks for client meetings

ASSUMPTION: Projects likely involve both routine administrative operations and creative client service enhancements.

❓ Key Questions to Ask During Interview

• What are the primary expectations from a Client Service Associate at TD?
• How does TD support continuous development and career advancement?
• Can you describe a day in the life of someone in this position?
• What tools and technologies does the Client Service Associate use regularly?
• How does the team ensure compliance while delivering excellent service?

ASSUMPTION: Questions should focus on daily operations, team dynamics, and professional growth within TD.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Review and tailor your resume to highlight relevant experiences and skills
• Prepare for an interview by researching TD's values and recent initiatives
• Consider reaching out to connect with current TD employees on LinkedIn for insights
• Prepare detailed examples of past work experiences relevant to role requirements

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.