PIA Client Service Associate

📌 Core Information

🔹 Job Title: PIA Client Service Associate

🔹 Company: TD

🔹 Location: Calgary, Alberta, Canada

🔹 Job Type: On-site

🔹 Category: Not specified

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing specialized administrative support to Investment Advisors.
• Preparing and updating documentation for client meetings.
• Creating reports and ensuring compliance with regulations.
• Engaging in client service and relationship building.

ASSUMPTION: The role will focus heavily on administrative support and client engagement activities, as these are crucial for building client relationships in a wealth management context.

📋 Key Responsibilities

✅ Prepare documentation and updates for client meetings.

✅ Create and analyze client account reports.

✅ Communicate with clients to provide mentorship on products and services.

✅ Identify and process referral opportunities.

✅ Manage marketing materials and ensure compliance with regulations.

✅ Deliver exceptional client service across all interactions.

✅ Adhere to risk management policies and continuously improve team performance.

✅ Participate actively as a team member and share knowledge actively.

ASSUMPTION: The responsibilities suggest a high degree of interaction with clients and internal stakeholders, demonstrating the need for strong organizational and communication skills.

🎯 Required Qualifications

Education: Undergraduate degree or community college diploma preferred

Experience: Experience level between 0 to 2 years

Required Skills:

• Attention to detail
• Strong communication skills
• Relationship building

Preferred Skills:

• Completion or willingness to complete the Canadian Securities Course (CSC)
• Conduct and Practices Handbook (CPH)

ASSUMPTION: The educational requirements are set with flexibility to attract a diverse range of applicants, including those willing to gain necessary certifications on the job.

💰 Compensation & Benefits

Salary Range: $38,300 - $51,700 CAD annually, with eligibility for commission-based earnings

Benefits:

• Health and well-being benefits
• Savings and retirement programs
• Career development opportunities

Working Hours: 37.5 hours per week

ASSUMPTION: The compensation package is competitive within the financial sector, aligning with TD’s commitment to equitable compensation and growth opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Banking

Company Size: 10,001+ employees, indicating robust infrastructure and resources for employees

Founded: Not Specified

Company Description:

• Global leader in banking services
• Serving over 28 million customers worldwide
• Strong focus on delivering legendary customer experiences

Company Specialties:

• Personal & commercial banking
• Asset management
• Capital markets products & services

Company Website: https://careers.td.com/

ASSUMPTION: The company’s global presence and scale suggest career stability and varied career growth opportunities for employees.

📊 Role Analysis

Career Level: Entry-level position suitable for new graduates or those with limited experience

Reporting Structure: Reports primarily to Investment Advisors

Work Arrangement: On-site in Calgary, Alberta

Growth Opportunities:

• Skill development through mentorship
• Progressive career path in wealth management
• Access to internal training programs for future roles

ASSUMPTION: While the role is entry-level, it offers significant opportunities for professional growth and skill enhancement.

🌍 Location & Work Environment

Office Type: Professional on-site office setting

Office Location(s): Located in Calgary, Alberta, a key financial center in Canada

Geographic Context:

• Located in a bustling urban environment
• Access to public transportation
• Proximity to industry hubs

Work Schedule: Regular full-time workweek

ASSUMPTION: Being located in Calgary, the role is strategically positioned for networking with industry professionals.

💼 Interview & Application Insights

Typical Process:

• Application review by HR
• Initial interview with hiring manager
• Follow-up interview with team members

Key Assessment Areas:

• Attention to detail
• Client interaction skills
• Understanding of financial products

Application Tips:

• Highlight communication and organizational skills
• Detail any client service experience
• Emphasize willingness to pursue industry certifications

ATS Keywords: Client Service, Investment Advisor Support, Financial Services, Compliance

ASSUMPTION: Applicants should focus on showcasing their client engagement abilities and readiness to learn and develop within the firm.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Data analysis tools
• Communication platforms (e.g., email, phone systems)

ASSUMPTION: Familiarity with basic office software and communication tools is essential, though specific systems training will be provided.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric approach
• Commitment to equity and diversity
• Innovation and continuous improvement

Work Style:

• Collaborative team environment
• Emphasis on personal accountability
• Focus on client satisfaction

Self-Assessment Questions:

• Am I comfortable in a client-facing role?
• Can I manage multiple tasks and priorities effectively?
• Do I strive for excellence in service delivery?

ASSUMPTION: A fit is more likely if candidates value customer service and are eager to embrace TD's client-first philosophy.

⚠️ Potential Challenges

• Adapting to a fast-paced work environment
• Managing a high volume of client interactions
• Meeting compliance requirements consistently
• Balancing administrative duties with client-facing tasks

ASSUMPTION: Individuals comfortable with dynamic environments and multitasking will thrive in this role.

📈 Similar Roles Comparison

• Investment Advisor Assistant
• Customer Service Representative in Wealth Management
• Financial Services Associate

ASSUMPTION: This role offers more direct client engagement opportunities compared to other administrative or support positions within the financial sector.

📝 Sample Projects

• Organizing and executing a client marketing campaign
• Developing client account performance reports
• Coordinating client meetings and preparing necessary documentation

ASSUMPTION: Projects will typically align with enhancing client interaction and supporting Investment Advisors in their roles.

❓ Key Questions to Ask During Interview

• What are the most important qualities for success in this role?
• Can you describe a typical day in the life of a Client Service Associate?
• What growth opportunities can I expect in this position?
• How does the company support professional development?
• What challenges might I face in this role?

ASSUMPTION: Candidates are encouraged to inquire about career progression and the support structure to align expectations with the role's opportunities and challenges.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through TD's Careers Page
• Prepare for interviews by researching TD's wealth management services
• Ensure your resume highlights relevant skills and experiences
• Follow up with the recruiter if you haven’t received feedback within two weeks
• Prepare any necessary documentation for the interview process

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.