📌 Core Information
🔹 Job Title: Lead Technical Writer
🔹 Company: Talon.One
🔹 Location: Berlin, Germany
🔹 Job Type: Full-time, On-site (with remote flexibility)
🔹 Category: Software Development
🔹 Date Posted: April 10, 2025
🔹 Experience Level: 5+ years
🔹 Remote Status: Hybrid (3 days remote per week)
🚀 Job Overview
Key aspects of this role include:
- Leading and mentoring a team of Technical Writers
- Developing and maintaining product documentation, API references, and in-app microcopy
- Establishing and enforcing tone-of-voice and writing guidelines
- Collaborating cross-functionally with Product, Engineering, and Design teams
- Working hands-on with GitHub repositories and JSON files
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and a passion for quality writing to ensure clarity, consistency, and usability across all written materials.
📋 Key Responsibilities
✅ Lead, mentor, and grow a team of two Technical Writers, ensuring high-quality output and alignment with company goals
✅ Develop, refine, and maintain product documentation, API references, and in-app microcopy for a seamless user experience
✅ Establish and enforce tone-of-voice and writing guidelines to maintain consistency across all written materials
✅ Collaborate cross-functionally with Product Managers, Engineers, and Designers to deliver accurate and user-friendly documentation
✅ Work hands-on with GitHub repositories and JSON files to manage and contribute to technical content
✅ Continuously improve documentation and writing processes by leveraging best practices and modern tools
✅ Advocate for clear, concise, and accessible writing across the organization
ASSUMPTION: The role involves a mix of leadership, mentoring, and hands-on writing tasks, requiring strong organizational skills and the ability to balance multiple priorities.
🎯 Required Qualifications
Education: Bachelor's degree in Technical Communication, English, Journalism, or a related field (or equivalent experience)
Experience: 5+ years of experience in technical writing, UX writing, microcopy, and documentation for B2B SaaS products
Required Skills:
- Proven experience leading or mentoring other writers
- Strong portfolio showcasing hands-on experience in writing technical content, UX copy, and structured documentation
- Technical understanding of core engineering concepts, including APIs and related technologies
- Experience working with GitHub repositories and familiarity with JSON file structures
- Fluency in English (German and any additional languages are a big plus)
- Strong attention to detail and commitment to the craft of technical writing
Preferred Skills:
- Experience with modern documentation tools and frameworks
- Knowledge of Agile methodologies
- Familiarity with marketing and sales processes
ASSUMPTION: Candidates should have a strong background in technical writing and a proven track record of leading or mentoring other writers. Familiarity with modern documentation tools and Agile methodologies is a plus.
💰 Compensation & Benefits
Salary Range: €60,000 - €80,000 per year (based on experience and market rates for similar roles in Berlin)
Benefits:
- 30 vacation days
- Remote-work abroad up to 90 days
- In-house German language courses
- Discounted Urban Sports Club membership and BVG ticket
- Mental health support with Nilo.health
Working Hours: Full-time (40 hours per week) with flexible working hours and the option to work remotely up to 3 days per week
ASSUMPTION: The salary range is estimated based on market rates for similar roles in Berlin. Benefits are subject to change and may vary based on the company's policies.
📌 Applicant Insights
🔍 Company Context
Industry: Talon.One operates in the Software Development industry, focusing on customer referral, API, and loyalty program solutions for enterprise clients.
Company Size: Talon.One is a mid-sized company with 51-200 employees, offering a collaborative and innovative environment with cross-functional teams.
Founded: Talon.One was founded in 2015 and has since grown to serve over 250 global brands, including Adidas, Sephora, and Carlsberg.
Company Description:
- Talon.One is the most powerful incentives engine that unifies loyalty, promotions, and gamification into one holistic platform.
- Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.
- The company focuses on driving deeper engagement and lasting loyalty with customers for its clients.
Company Specialties:
- Customer referral
- API
- Simple integration
- Flexible integration
- SaaS
- Enterprise
- Loyalty
- Coupon Marketing
- Coupon Engine
- Composable commerce
- Headless
- Ecommerce
Company Website: talon.one
ASSUMPTION: Talon.One is a growing company with a strong focus on innovation and customer success. Its mid-sized structure allows for a collaborative and flexible work environment.
📊 Role Analysis
Career Level: This role is a senior-level position, requiring a strategic mindset and proven leadership skills in technical writing.
Reporting Structure: The Lead Technical Writer will report directly to the Head of Product Experience and will lead a team of two Technical Writers.
Work Arrangement: This role is on-site in Berlin with the option to work remotely up to 3 days per week. The company offers a hybrid work arrangement to balance the needs of the team and individual employee preferences.
Growth Opportunities:
- As the team grows, there will be opportunities for the Lead Technical Writer to take on additional responsibilities and mentor new team members.
- The company's growth also presents opportunities for career advancement within the Product Experience team or other departments.
ASSUMPTION: This role offers significant growth potential, both in terms of team expansion and career advancement within the company.
🌍 Location & Work Environment
Office Type: Talon.One's office is located in the heart of Berlin, offering a modern and collaborative work environment.
Office Location(s): Wiener Str. 10, Berlin, 10999, DE
Geographic Context:
- Berlin is a vibrant and multicultural city with a thriving tech industry.
- The office is conveniently located near public transportation, making it easily accessible.
- The city offers a high quality of life, with numerous cultural attractions, parks, and recreational activities.
Work Schedule: The work schedule is Monday to Friday, with flexible working hours and the option to work remotely up to 3 days per week.
ASSUMPTION: The office environment at Talon.One is designed to foster collaboration and innovation, with a focus on employee well-being and work-life balance.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the Hiring Manager
- On-site or virtual interview with the Product Experience team
- Final interview with the Head of Product Experience
Key Assessment Areas:
- Writing samples and portfolio review
- Technical knowledge and API understanding
- Leadership and mentoring skills
- Cultural fit and alignment with company values
Application Tips:
- Highlight relevant experience and achievements in your resume, focusing on leadership and mentoring roles.
- Prepare a portfolio showcasing your best technical writing samples, UX copy, and structured documentation.
- Tailor your cover letter to emphasize your passion for technical writing and your alignment with Talon.One's company culture.
ATS Keywords: Technical Writing, UX Writing, Microcopy, Documentation, API, GitHub, JSON, Leadership, Mentoring, Collaboration, Attention to Detail, Problem Solving, Communication, Writing Guidelines, User Experience, Proactive Leadership
ASSUMPTION: The application process at Talon.One is designed to assess candidates' technical skills, leadership potential, and cultural fit. Applicants should be prepared to provide writing samples and discuss their approach to technical writing and team leadership.
🛠️ Tools & Technologies
- GitHub
- JSON
- Modern documentation tools and frameworks (e.g., ReadTheDocs, GitBook, etc.)
- Microsoft Office Suite or Google Workspace
- Project management tools (e.g., Jira, Asana, Trello, etc.)
ASSUMPTION: The Lead Technical Writer will be expected to have experience with version control systems like GitHub, JSON file structures, and modern documentation tools. Familiarity with project management tools is also beneficial.
👔 Cultural Fit Considerations
Company Values:
- The right attitude: modern methods and a diverse, creative workspace with an open and international culture
- Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
- Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
- A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
- High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees
Work Style:
- Collaborative and team-oriented
- Flexible and adaptable to change
- Results-driven and focused on delivering high-quality output
- Empathetic and supportive of team members' growth and development
Self-Assessment Questions:
- Do you thrive in a collaborative and innovative environment, working closely with cross-functional teams?
- Are you comfortable leading and mentoring other writers, fostering a growth-oriented team culture?
- Do you have a strong attention to detail and a commitment to the craft of technical writing?
ASSUMPTION: Talon.One values a positive and collaborative work environment, with a strong focus on employee growth and development. Applicants should be able to demonstrate their alignment with the company's values and work style.
⚠️ Potential Challenges
- The role requires a strategic mindset and strong leadership skills, which may be challenging for candidates with less experience in team management.
- Talon.One is a growing company, which may present challenges in terms of defining and refining processes and workflows.
- The role involves working with multiple teams and stakeholders, which requires strong communication and collaboration skills.
- The company's focus on innovation and customer success may necessitate working on tight deadlines and adapting to changing priorities.
ASSUMPTION: While the role presents several challenges, it also offers significant opportunities for growth and impact within a dynamic and innovative company.
📈 Similar Roles Comparison
- This role differs from other technical writing positions in its focus on team leadership and mentoring, as well as the need to balance strategic thinking with hands-on writing tasks.
- Talon.One's focus on customer referral, API, and loyalty program solutions sets it apart from other software development companies, presenting unique challenges and opportunities for the Lead Technical Writer.
- Career paths for this role may include advancing to a Senior Technical Writing Manager or transitioning to a more specialized technical writing or content strategy role within the company.
ASSUMPTION: The Lead Technical Writer role at Talon.One is unique in its focus on both leadership and hands-on writing tasks, offering a challenging and rewarding career opportunity for the right candidate.
📝 Sample Projects
- Developing and maintaining comprehensive API documentation for Talon.One's customer referral and loyalty program solutions
- Collaborating with the Product and Design teams to create user-friendly and intuitive in-app microcopy
- Establishing and enforcing tone-of-voice and writing guidelines to ensure consistency across all written materials, including product documentation, API references, and marketing content
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and challenges the Lead Technical Writer will face in this role, requiring strong technical knowledge, leadership skills, and attention to detail.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Product Experience department?
- How does Talon.One support the professional development and growth of its employees?
- What are the key priorities for the Lead Technical Writer role in the first 90 days?
- How does Talon.One approach collaboration and communication with cross-functional teams?
- What are the most challenging aspects of working at Talon.One, and how does the company support its employees in overcoming these challenges?
ASSUMPTION: Asking these questions will help applicants better understand the role, the team dynamics, and the company culture, enabling them to make an informed decision about their fit for the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your leadership and mentoring experience, as well as your technical writing skills and portfolio.
- Prepare a cover letter that demonstrates your passion for technical writing and your alignment with Talon.One's company culture.
- If you have a portfolio or examples of your work, be prepared to share them during the interview process.
- Follow up with the Hiring Manager one week after submitting your application to inquire about the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.