F

Lead - Digital Marketing

Freshworks
Full-time
On-site
Bangalore, Karnātaka, India
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Lead - Digital Marketing

πŸ”Ή Company: Freshworks

πŸ”Ή Location: Bangalore, Karnātaka, India

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: 🌐 Digital Marketing


πŸ“Œ Essential Job Details

πŸš€ Job Overview

As the Lead - Digital Marketing at Freshworks, you will drive demand generation initiatives to support the sales team through strategic digital marketing campaigns. You'll be responsible for ideating, implementing, monitoring, and reporting on digital marketing efforts across multiple platforms while collaborating on SEO strategies to meet lead generation goals. This role sits at the intersection of performance marketing, team leadership, and cross-functional collaboration.

ASSUMPTION: Based on the job description mentioning mentorship of individual contributors and ownership of product-wide initiatives, this appears to be a leadership position that combines hands-on digital marketing expertise with team management responsibilities.


πŸ“‹ Key Responsibilities

  • βœ… Develop comprehensive digital marketing strategies to drive lead generation, optimize customer engagement, and enhance inbound traffic
  • βœ… Drive efficiency in campaign management through deep understanding of measurement tools and marketing funnel dynamics
  • βœ… Collaborate with the SEO team and external agency to integrate paid and organic efforts
  • βœ… Work closely with inbound and integrated marketing teams to execute campaigns across digital channels
  • βœ… Coordinate with internal and external stakeholders including creative, content, and product teams
  • βœ… Establish robust tracking and reporting mechanisms to capture key metrics
  • βœ… Own and drive product-wide initiatives and help team members execute similar initiatives
  • βœ… Analyze website traffic patterns and collaborate on conversion rate optimization (CRO) experiments
  • βœ… Research and implement emerging digital marketing trends and best practices
  • βœ… Mentor individual contributors with a focus on world-class execution and team excellence

ASSUMPTION: The role appears to involve both strategic leadership and hands-on execution, suggesting this is a working leadership position rather than purely management.


🎯 Required Qualifications

Education: Bachelor's degree in Technology or an equivalent marketing degree

Experience: Minimum of 7 years in a hands-on digital marketing position

Skills:

  • In-depth knowledge of digital marketing platforms (LinkedIn, Google Ads, DV360, Marketplaces, Facebook/Instagram, Reddit, Quora, Twitter)
  • Excellent analytical abilities for campaign performance measurement and optimization
  • Adaptability to changing environments
  • Cross-functional collaboration skills across geographies
  • Independent work capability while being a team player
  • Up-to-date knowledge of digital marketing best practices and trends
  • End-to-end campaign execution experience (B2B product marketing experience preferred)
  • Basic familiarity with SEO concepts and website analytics tools
  • Experience with Google Tag Manager (GTM), Liveramp, and handling media agencies (preferred)

ASSUMPTION: While not explicitly stated, the role likely requires strong communication skills given the emphasis on cross-functional collaboration and mentorship responsibilities.


πŸ’° Compensation & Benefits

Salary Range: Not specified

Benefits: Not specified

Industry Comparison: Not specified

ASSUMPTION: As a technology company with global operations, Freshworks likely offers competitive compensation packages for leadership roles in digital marketing in Bangalore, which is a major tech hub in India. Standard benefits likely include health insurance, retirement benefits, and possibly equity options given the company's established market position.


πŸ“Œ Applicant Insights

πŸ” Company Context

Industry Position: Freshworks is a global SaaS company providing customer and employee experience software solutions. The company serves more than 65,000 companies from startups to public enterprises with its cloud-based software suite.

Company Size: Global team operating from 13 locations worldwide

Company Stage: Established public company featured in major business publications including CNBC, Forbes, Fortune, and Bloomberg

ASSUMPTION: Based on the job listing mentioning Freshworks is "featured in global national press" and has a global presence, it's a well-established company, though specific employee headcount is not provided.


πŸ“Š Role Analysis

Career Level: Senior/Lead level position

Reporting Structure: Not specified

Team Size/Composition: Not specified, but includes mentorship of individual contributors

Growth Opportunities: Potential for advancement within a global organization with multiple product lines

ASSUMPTION: Given the leadership responsibilities and required experience level, this appears to be a senior position that may report to a Director or Head of Marketing, though the exact reporting structure is not specified in the listing.


🌍 Location & Work Environment

Office Type: Not specified

Geographic Context: Bangalore is India's technology hub, often called the "Silicon Valley of India," with a thriving tech ecosystem and presence of many global tech companies

Work Schedule: Not specified

Regional Considerations: Bangalore offers a cosmopolitan environment with a large professional community in tech and digital marketing

ASSUMPTION: While the job listing doesn't specify remote work options, Freshworks likely offers a modern work environment typical of global tech companies in Bangalore, possibly with hybrid work options though this is not explicitly stated.


πŸ’Ό Interview & Application Insights

Typical Process: SaaS companies like Freshworks typically conduct multi-stage interviews including initial screening, technical/domain knowledge assessment, case studies or practical assignments, and cultural fit evaluation

Key Assessment Areas: Digital marketing expertise, analytical skills, campaign performance tracking, leadership abilities, cross-functional collaboration experience

Application Tips: Highlight quantifiable achievements in digital marketing campaigns, experience with mentioned platforms, and examples of team leadership or mentorship

ATS Keywords: digital marketing, demand generation, SEO, campaign management, performance marketing, lead generation, Google Ads, LinkedIn, analytics, B2B marketing, GTM, team leadership

ASSUMPTION: These insights are based on standard industry practices for digital marketing leadership roles in technology companies and are not explicitly mentioned in the job description.


πŸ› οΈ Tools & Technologies

  • Ad Platforms: LinkedIn, Google Ads, DV360, Facebook/Instagram, Reddit, Quora, Twitter
  • Analytics Tools: Google Analytics
  • Tag Management: Google Tag Manager (GTM)
  • Data Management: Liveramp
  • Other potential tools may include marketing automation platforms, CRM systems, and SEO tools given the scope of responsibilities

ASSUMPTION: While the job description specifically mentions several platforms, it's likely the role involves using additional marketing technology tools common in B2B SaaS marketing that weren't explicitly listed.


πŸ‘” Cultural Fit Considerations

Company Values: Freshworks is committed to diversity, equality, and creating an inclusive global workplace where everyone can reach their potential regardless of background

Work Style: Fast-paced environment with emphasis on cross-functional collaboration, innovation ("taking a fresh approach"), and customer/employee delight

Self-Assessment: Candidates should consider their comfort with:

  • Working in a global team environment
  • Balancing strategic thinking with tactical execution
  • Mentoring team members while driving results
  • Working across multiple product lines and potentially geographies

ASSUMPTION: The work style assessment is inferred from the company description and job requirements mentioning adaptability, cross-functional collaboration, and the description of Freshworks as providing software that is "affordable, quick to implement, and designed for the end user."


⚠️ Potential Challenges

Based on the job description, potential challenges in this role might include:

  • Balancing strategic leadership responsibilities with hands-on campaign execution
  • Coordinating with multiple stakeholders including internal teams and external agencies
  • Meeting lead generation goals across multiple digital platforms and products
  • Adapting to a global company environment with teams across different geographies and time zones

ASSUMPTION: These challenges are inferred from the breadth of responsibilities listed and the global nature of Freshworks' operations, not explicitly stated as challenges in the job description.


πŸ“ˆ Similar Roles Comparison

This Lead - Digital Marketing role differs from other digital marketing positions in several ways:

  • Compared to Digital Marketing Managers: This role has greater leadership responsibilities including mentoring team members
  • Compared to SEO Specialists: This role focuses primarily on paid media while collaborating with SEO teams rather than owning SEO directly
  • Compared to Marketing Directors: This role maintains hands-on campaign execution responsibilities rather than purely strategic oversight

ASSUMPTION: This comparison is based on standard industry role definitions and the specific responsibilities outlined in the job description.


πŸ“ Sample Projects

In this role, you might work on projects such as:

  • Developing a multi-channel paid media strategy to generate qualified B2B leads for Freshworks' suite of products
  • Creating a comprehensive measurement framework to track campaign performance across platforms and optimize budget allocation
  • Leading a website traffic analysis initiative to identify conversion optimization opportunities
  • Developing mentorship programs for junior digital marketers to enhance team capabilities
  • Collaborating with product teams to develop digital marketing strategies for new product launches

ASSUMPTION: These projects are illustrative examples based on the listed responsibilities and not actual confirmed projects.


❓ Key Questions to Ask During Interview

  1. How does your team measure success for digital marketing campaigns beyond lead volume metrics?
  2. What is the balance between supporting existing products versus driving growth for newer offerings?
  3. How do the digital marketing efforts integrate with the broader marketing strategy and teams?
  4. What resources are available for testing new digital marketing channels or approaches?
  5. How does Freshworks approach the development and mentorship of marketing team members?
  6. What are the most significant digital marketing challenges Freshworks is currently facing?

ASSUMPTION: These questions are suggested based on the role type and company information, and may need adaptation for specific interviews.


πŸ“Œ Disclaimer

⚠️ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.


πŸ“Œ Next Steps for Applicants

To effectively pursue this opportunity:

  1. Update your resume to highlight relevant digital marketing experience, particularly with the platforms mentioned (LinkedIn, Google Ads, etc.)
  2. Ensure your resume includes key terms from the job description like "demand generation," "digital marketing," "performance marketing," and "campaign management"
  3. Prepare concrete examples of digital marketing campaigns you've managed, including metrics and results
  4. Research Freshworks' products and recent company news to demonstrate knowledge during interviews
  5. If you have experience mentoring junior team members, prepare specific examples to highlight this leadership aspect
  6. Connect with current or former Freshworks employees on LinkedIn to gain insights about the company culture