Digital Marketing: Adobe Experience Manager, Service Delivery Lead

📌 Core Information

🔹 Job Title: Digital Marketing: Adobe Experience Manager, Service Delivery Lead

🔹 Company: DuPont

🔹 Location: Hyderabad, Telangana, India

🔹 Job Type: Full-Time

🔹 Category: Digital Marketing

🔹 Date Posted: April 10, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Providing service delivery oversight for corporate websites and applications using Adobe Experience Manager (AEM)
• Managing incident, problem, change, release management, operational readiness, and transition approach and acceptance
• Ensuring adherence to information security and compliance processes and managing audit proceedings
• Managing application inventory, vendor contracts, and financials
• Providing 24/7 application support and defining business continuity planning

ASSUMPTION: This role requires a high level of technical expertise in AEM and related technologies, as well as strong project management and leadership skills to manage service delivery and vendor relationships.

📋 Key Responsibilities

✅ Provide service delivery oversight for corporate websites and applications using Adobe Experience Manager (AEM)

✅ Manage incident, problem, change, release management, operational readiness, and transition approach and acceptance

✅ Ensure adherence to information security and compliance processes and manage audit proceedings

✅ Manage application inventory, vendor contracts, and financials

✅ Provide 24/7 application support and define business continuity planning

✅ Interface with Sales and Marketing key users and external communications team

ASSUMPTION: This role involves a high degree of cross-functional collaboration with various teams and stakeholders, requiring strong communication and interpersonal skills.

🎯 Required Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field

Experience: 10-14 years overall experience, including 8-10 years in large managed services programs and at least 6-8 years in Adobe Experience Manager and related technologies

Required Skills:

• Experience in JavaScript, HTML, jQuery, JSON, Sightly, JSP, XML, AJAX, and SPA with AngularJS and React
• Strong hands-on experience in building and deploying enterprise-level web content management solutions on AEM 6.4/6.5 and SPA Editor Framework with React
• Strong experience with AEM core functionalities, advanced Java or .NET framework, batch and real-time integrations, SOAP API, REST Webservices, and service management tools like JIRA and ServiceNow
• Good understanding and experience of Agile Framework and Methodologies
• Knowledge of emerging technologies such as Gen AI tools, Internet of Things (IOT), Social media integration, Machine learning, and Digital transformation preferred

Preferred Skills:

• ITIL V3 certified expert or equivalent certifications

ASSUMPTION: Candidates should have a strong technical background in AEM and related technologies, as well as proven experience in managing service delivery and vendor relationships.

💰 Compensation & Benefits

Salary Range: INR 25-35 lakhs per annum (Estimated based on industry standards for similar roles and experience levels)

Benefits:

• Competitive benefits package, including health insurance, retirement plans, and paid time off
• Opportunities for professional development and career growth
• Dynamic and inclusive work environment

Working Hours: 40 hours per week, with flexibility for remote work as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. Actual compensation may vary based on factors such as skills, experience, and market conditions.

📌 Applicant Insights

🔍 Company Context

Industry: DuPont operates in the manufacturing industry, focusing on science and engineering, applications development, and various specialty areas such as electronics and imaging, safety and construction, water solutions, and industrial technologies.

Company Size: DuPont is a large organization with over 10,000 employees globally, providing ample opportunities for career growth and development.

Founded: DuPont was founded in 1802 and has a rich history of innovation and scientific discovery.

Company Description:

• DuPont is a global science company dedicated to solving challenging problems, innovating for a better tomorrow, and creating essential innovations for a better world
• The company offers a wide range of products and services, serving markets such as agriculture, nutrition, electronics, and construction
• DuPont is committed to sustainability and responsible business practices, aiming to create a positive impact on society and the environment

Company Specialties:

• Science and engineering
• Applications development
• Electronics and Imaging
• Safety and Construction
• Water Solutions
• Next Generation Automotive
• Protection and sustainability
• Industrial Technologies

Company Website: http://www.dupont.com

ASSUMPTION: DuPont is a well-established and reputable company with a strong focus on innovation, sustainability, and creating essential solutions for a better world.

📊 Role Analysis

Career Level: This role is a senior-level position, requiring a high degree of technical expertise and leadership skills.

Reporting Structure: The Digital Marketing: Adobe Experience Manager, Service Delivery Lead will report directly to the Marketing and Sales workstream lead and collaborate with various teams, including Sales, Marketing, and external communications.

Work Arrangement: This role is primarily on-site, with some flexibility for remote work as needed.

Growth Opportunities:

• Potential to advance to a management or leadership role within the Marketing and Sales workstream or related areas
• Opportunities to work on high-impact projects and initiatives that drive business growth and innovation
• Chance to develop expertise in emerging technologies and digital marketing trends

ASSUMPTION: This role offers significant opportunities for career growth and development within a dynamic and innovative organization.

🌍 Location & Work Environment

Office Type: DuPont's Hyderabad office is a modern and collaborative workspace, fostering innovation and creativity.

Office Location(s): Hyderabad, Telangana, India

Geographic Context:

• Hyderabad is the capital city of Telangana, located in southern India
• The city is known for its rich history, cultural heritage, and technological advancements
• Hyderabad offers a mix of traditional and modern amenities, providing a unique blend of work-life balance

Work Schedule: The work schedule is primarily Monday through Friday, with some flexibility for remote work as needed.

ASSUMPTION: The work environment at DuPont's Hyderabad office is dynamic, collaborative, and inclusive, fostering innovation and creativity.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• Technical assessment or case study
• On-site or virtual interview with hiring manager and team members
• Final decision and offer

Key Assessment Areas:

• Technical expertise in Adobe Experience Manager and related technologies
• Project management and leadership skills
• Problem-solving and decision-making abilities
• Communication and interpersonal skills

Application Tips:

• Highlight relevant experience and skills in your resume, focusing on AEM, JavaScript, and related technologies
• Tailor your cover letter to demonstrate your understanding of the role and how your skills and experience make you a strong fit
• Prepare for technical assessments or case studies by brushing up on your AEM and related technologies knowledge
• Research DuPont's company culture and values to demonstrate your alignment with the organization

ATS Keywords: Adobe Experience Manager, JavaScript, HTML, jQuery, JSON, Sightly, JSP, XML, AJAX, AngularJS, React, Service Management, Agile Framework, Digital Marketing, Application Support, Vendor Management, ITIL

ASSUMPTION: The application process for this role may involve technical assessments or case studies to evaluate candidates' skills and expertise in Adobe Experience Manager and related technologies.

🛠️ Tools & Technologies

• Adobe Experience Manager (AEM)
• JavaScript
• HTML, jQuery, JSON, Sightly, JSP, XML, AJAX, and SPA with AngularJS and React
• Service management tools like JIRA and ServiceNow
• Agile project management tools

ASSUMPTION: Candidates should have a strong working knowledge of Adobe Experience Manager and related technologies, as well as experience with service management and project management tools.

👔 Cultural Fit Considerations

Company Values:

• Safety and Sustainability
• Innovation and Collaboration
• Customer Focus
• High Performance
• Integrity and Respect

Work Style:

• Dynamic and fast-paced work environment
• Collaborative and inclusive team culture
• Focus on continuous learning and development

Self-Assessment Questions:

• Do you have a strong passion for innovation and driving results in a dynamic work environment?
• Are you comfortable working in a collaborative and inclusive team setting, with a focus on continuous learning and development?
• Do you have a proven track record of success in managing service delivery and vendor relationships in a digital marketing context?

ASSUMPTION: Candidates should assess their fit with DuPont's company values and work style, ensuring they align with the organization's culture and priorities.

⚠️ Potential Challenges

• Managing multiple vendor relationships and ensuring service level agreements are met
• Balancing the need for innovation and continuous improvement with the requirement to maintain stable and reliable services
• Navigating a large and complex organization, with multiple stakeholders and priorities
• Adapting to changes in technology and market trends, and staying up-to-date with emerging best practices in digital marketing

ASSUMPTION: This role presents unique challenges and opportunities for growth and development within a dynamic and innovative organization.

📈 Similar Roles Comparison

• Compared to other service delivery roles, this position places a strong emphasis on technical expertise in Adobe Experience Manager and related technologies
• This role is unique in its focus on digital marketing and the management of corporate websites and applications using AEM
• Career progression in this role may lead to management or leadership positions within the Marketing and Sales workstream or related areas

ASSUMPTION: This role is unique in its focus on digital marketing and the management of corporate websites and applications using Adobe Experience Manager, presenting a compelling opportunity for candidates with relevant skills and experience.

📝 Sample Projects

• Migrating legacy websites to the Adobe Experience Manager platform
• Implementing and managing AEM-based content management systems for corporate websites and applications
• Developing and implementing AEM-based digital marketing campaigns and strategies

ASSUMPTION: These sample projects illustrate the types of initiatives candidates may work on in this role, focusing on Adobe Experience Manager and related technologies.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics within the Marketing and Sales workstream?
• How does this role contribute to DuPont's overall digital marketing strategy and goals?
• What are the key priorities for this role in the first 90 days?
• How does DuPont support the professional development and growth of its employees?
• What are the most challenging aspects of this role, and how can I best prepare for them?

ASSUMPTION: These interview questions are designed to help candidates better understand the role, the team, and the organization, ensuring a strong fit and successful onboarding.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the DuPont careers portal
• Tailor your resume to highlight your relevant experience and skills in Adobe Experience Manager, JavaScript, and related technologies
• Write a compelling cover letter that demonstrates your understanding of the role and how your skills and experience make you a strong fit
• Prepare for technical assessments or case studies by brushing up on your AEM and related technologies knowledge
• Follow up with the hiring manager or recruiter within one week of submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.