Customer Success Manager

📌 Core Information

🔹 Job Title: Customer Success Manager

🔹 Company: ARI

🔹 Location: Matthews, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service, 🎧 Customer Experience (CX)

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Identifying and engaging quality leads
• Closing new contracts efficiently
• Serving as the crucial liaison between clients and consumers
• Implementing effective sales and marketing strategies

ASSUMPTION: The job description suggests a dynamic and multifaceted role requiring proactivity and strong interpersonal skills, aligning well with roles typical in growth-driven marketing firms.

📋 Key Responsibilities

✅ Actively identify quality leads and close new contracts

✅ Remain knowledgeable on products, services, and updates

✅ Act as the point of contact between client and consumer

✅ Implement sales and marketing strategies to exceed quotas

ASSUMPTION: Responsibilities highlight a target-driven environment focused on both client relations and strategic marketing initiatives.

🎯 Required Qualifications

Education: Not specified

Experience: Minimum of one year in a communications or customer-facing role

Required Skills:

• Outstanding communication skills
• Dependability and willingness to learn
• Reliable transportation for daily office presence

Preferred Skills:

• Leadership and teamwork abilities
• Problem-solving and adaptability in fast-paced environments

ASSUMPTION: The role is suitable for entry-level candidates with some experience in roles requiring strong communication, such as sales or customer service. Specific education requirements are likely flexible for the right skill set.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Paid training and full-time hours
• Weekly pay and generous bonuses
• Outstanding growth opportunities in a supportive environment

Working Hours: 40 hours per week

ASSUMPTION: Compensation likely includes competitive industry-standard base salaries with performance-based bonuses, typical in customer success roles.

📌 Applicant Insights

🔍 Company Context

Industry: Marketing Services

Company Size: 11-50 employees, suggesting a tightly-knit work environment with opportunities for personal impact

Founded: Not specified

Company Description:

• Regional leader in business consulting and marketing services
• Expertise in diverse areas including e-commerce and telecommunications
• Focus on innovation and market leadership

Company Specialties:

• E-commerce solutions
• Telecommunications partnerships
• Smart home technology initiatives

Company Website: https://www.ariimperialmarketing.com/

ASSUMPTION: The company culture likely emphasizes innovation and collaboration, with an entrepreneurial approach to market challenges and customer engagement.

📊 Role Analysis

Career Level: Entry-level to early career with pathways for growth

Reporting Structure: Likely reports to a departmental manager or team lead

Work Arrangement: Full-time on-site presence required

Growth Opportunities:

• Advancement into senior customer success roles
• Potential transition into sales or marketing leadership
• Development of broad skill sets in a dynamic industry

ASSUMPTION: Growth opportunities are substantial for motivated individuals, particularly those who demonstrate adaptability and a strategic mindset.

🌍 Location & Work Environment

Office Type: Professional office setting

Office Location(s): Charlotte area, Matthews, North Carolina

Geographic Context:

• Proximity to urban resources and business hubs
• Excellent local infrastructure and commute options
• A thriving local economy with multiple industry sectors

Work Schedule: Fixed weekly schedule with potential for occasional required overtime

ASSUMPTION: The office environment supports collaboration and team dynamics, with structured schedules to maintain productivity standards.

💼 Interview & Application Insights

Typical Process:

• Initial application via company website
• Phone screening with HR
• In-person interview with department manager

Key Assessment Areas:

• Communication effectiveness
• Customer engagement capabilities
• Sales acumen and strategic thinking

Application Tips:

• Highlight relevant experience in customer-facing roles
• Demonstrate a proactive approach and willingness to learn
• Emphasize adaptability and problem-solving skills

ATS Keywords: Communication, Sales, Customer Service, Marketing, Dependability

ASSUMPTION: Interviews likely focus on personal impact and cultural fit, alongside specific skill assessments in sales and customer service.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Analytics and reporting tools
• Standard office productivity software

ASSUMPTION: Familiarity with industry-standard CRM tools will be beneficial, with training provided for specific systems used by ARI.

👔 Cultural Fit Considerations

Company Values:

• Growth through innovation
• Commitment to customer success
• Focus on team collaboration and support

Work Style:

• Proactive and self-motivated
• Flexible with a focus on continuous improvement
• Collaborative with an emphasis on team success

Self-Assessment Questions:

• How do you handle multiple customer relationships effectively?
• What strategies do you use to exceed sales quotas?
• How do you adapt to fast-paced changes in the market?

ASSUMPTION: Candidates are expected to resonate with a culture of innovation and teamwork, embracing the challenges of a fast-paced market.

⚠️ Potential Challenges

• Managing a varied customer portfolio
• Adapting to rapid market changes and new product updates
• Meeting and exceeding high sales targets
• Balancing customer needs with company objectives

ASSUMPTION: The role may require balancing immediate customer needs with long-term strategic goals, typical in innovative marketing environments.

📈 Similar Roles Comparison

• Similar to Account Managers, with a strong customer focus
• More proactive sales involvement compared to Customer Service Representatives
• Greater emphasis on strategic customer engagement than traditional sales roles

ASSUMPTION: This role combines elements from both sales and customer service, creating opportunities for diverse skill development.

📝 Sample Projects

• Developing targeted customer outreach campaigns
• Implementing loyalty programs increasing customer retention
• Collaborating on market trend analysis reports

ASSUMPTION: Successful candidates might engage in projects that blend customer relationship management with strategic market development.

❓ Key Questions to Ask During Interview

• What key metrics define success in this role?
• How does the company support professional development?
• What challenges are currently facing the customer success team?
• How does the company foster innovation and growth?
• What tools and training will be provided to assist in role effectiveness?

ASSUMPTION: These questions help in understanding company priorities, support structures, and potential growth paths within the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company's website
• Prepare a resume highlighting relevant experience and skills
• Include a cover letter specifying your interest in ARI and this role
• Be ready for a potential phone screening
• Research company background and recent initiatives prior to interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.