Customer Service And Sales Support Representative

📌 Core Information

🔹 Job Title: Customer Service And Sales Support Representative

🔹 Company: United West Mississauga

🔹 Location: Mississauga, Ontario, Canada

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service, 🚀 Sales & Marketing

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service and sales support
• Conducting promotional presentations to boost sales and brand visibility
• Building and nurturing customer relationships
• Identifying and meeting customer needs with product solutions

ASSUMPTION: The role focuses on both customer service and sales, aimed at supporting marketing efforts. This assumption is based on the emphasis on both educating customers and meeting sales targets.

📋 Key Responsibilities

✅ Provide excellent customer service by informing and educating customers about products and brands.

✅ Plan and execute daily promotional advertising presentations to drive sales and increase brand awareness.

✅ Build lasting relationships with customers, highlighting the benefits of our products confidently.

✅ Understand customer needs and offer personalized product solutions.

✅ Professionally answer customer queries, covering features, pricing, and benefits.

✅ Consistently meet or exceed sales targets.

✅ Manage and understand product inventory and stock.

✅ Ensure legal eligibility to work in Canada and pass a background check.

ASSUMPTION: Responsibilities are centered around customer interaction and sales, suggesting a dynamic work environment focused on communication and client engagement.

🎯 Required Qualifications

Education: Not specified

Experience: Entry-level candidates welcome; previous experience in a customer-focused support or sales/retail role is beneficial.

Required Skills:

• Excellent communication skills in English
• Impeccable organizational skills
• Ability to work in a fast-paced environment

Preferred Skills:

• Basic understanding of retail sales, marketing, or visual merchandising
• Sales and negotiating skills

ASSUMPTION: Emphasis on communication and organizational skills indicates a significant customer interaction component, necessitating strong service-oriented competencies.

💰 Compensation & Benefits

Salary Range: Competitive compensation, including an uncapped commission structure

Benefits:

• Recognition for outstanding performance
• Opportunities for organic growth
• Performance-based promotions

Working Hours: 40 hours per week

ASSUMPTION: Compensation is performance-driven, reflecting a commission-based earning potential. Benefits appear tailored to recognizing high achievers.

📌 Applicant Insights

🔍 Company Context

Industry: Marketing Services, known for dynamic campaigns and brand-building

Company Size: 19 employees, suggesting a close-knit work environment

Founded: Not specified

Company Description:

• Values integrity as a cornerstone
• Focuses on honesty and respect in all actions
• Cultivates trust with clients and colleagues

Company Specialties:

• Not specified
• Not specified
• Not specified

Company Website: https://www.uwmississauga.ca/

ASSUMPTION: Due to its small size, the company likely offers a collaborative work culture with opportunities for visibility and impact across projects.

📊 Role Analysis

Career Level: Entry-level, suitable for early-career professionals seeking growth

Reporting Structure: Likely reports to a team leader or manager within the marketing department

Work Arrangement: On-site, fostering direct customer engagement

Growth Opportunities:

• Career advancement through performance-based promotions
• Skill development in sales and marketing techniques
• Potential leadership roles for high performers

ASSUMPTION: Growth opportunities are emphasized, suggesting potential for rapid career advancement based on individual performance.

🌍 Location & Work Environment

Office Type: Likely a modern, dynamic space facilitating teamwork

Office Location(s): 6805 Invader Crescent, Unit 3, Mississauga, Ontario L5T 2K6, CA

Geographic Context:

• Located in a bustling business district
• Accessibility to public transport and local amenities
• Proximity to key business partners and clients

Work Schedule: Full-time schedule with potential flexibility based on campaign needs

ASSUMPTION: The location supports business operations with convenient access to clients, enhancing the role's effectiveness in sales and customer interactions.

💼 Interview & Application Insights

Typical Process:

• Initial application screening
• Phone or video interview
• In-person interview focusing on skills and experience

Key Assessment Areas:

• Customer service aptitude
• Sales and communication abilities
• Organizational and problem-solving skills

Application Tips:

• Highlight customer service and sales experience
• Demonstrate strong communication skills
• Illustrate organizational capabilities with examples

ATS Keywords: Customer Service, Sales Support, Communication, Retail Sales, Marketing

ASSUMPTION: The interview process aims to identify candidates who excel in customer interactions and can drive sales, requiring versatile communication skills.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Sales tracking tools
• Digital marketing platforms

ASSUMPTION: The role likely involves using CRM and sales tools to manage customer relationships and track performance metrics.

👔 Cultural Fit Considerations

Company Values:

• Integrity and honesty in all dealings
• Respect for clients and team members
• Commitment to creating trust

Work Style:

• Collaborative and team-oriented
• Proactive in problem solving
• Focused on continuous improvement

Self-Assessment Questions:

• Do you enjoy interacting with customers and educating them on products?
• Are you motivated by hitting and exceeding sales targets?
• Can you thrive in a fast-paced, dynamic environment?

ASSUMPTION: The company's emphasis on integrity and trust suggests that applicants should value transparency and collaboration.

⚠️ Potential Challenges

• Adjusting to a fast-paced work environment
• Meeting challenging sales targets consistently
• Balancing customer service with sales objectives
• Adapting to dynamic marketing campaigns

ASSUMPTION: Challenges may arise from balancing customer service duties with sales performance goals, necessitating adaptability and resilience.

📈 Similar Roles Comparison

• Customer Service Specialist with a heavier focus on relationship management
• Sales Associate emphasizing product sales without the marketing component
• Marketing Coordinator involving strategic planning rather than direct sales

ASSUMPTION: Similar roles generally focus more heavily on either sales or customer service independently, while this role integrates both.

📝 Sample Projects

• Leading a new product launch campaign
• Organizing promotional events to boost brand visibility
• Developing personalized customer outreach initiatives

ASSUMPTION: Projects likely involve a mix of customer service and sales efforts to support broader marketing campaigns.

❓ Key Questions to Ask During Interview

• What are the primary metrics used to evaluate performance in this role?
• Can you describe a successful promotional campaign recently executed by the team?
• How is feedback incorporated into the sales process for continuous improvement?
• What opportunities for advancement are available for top performers?
• How does the company support its employees in achieving sales targets?

ASSUMPTION: Questions should focus on clarifying performance expectations, growth opportunities, and support structures within the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service and sales experience
• Prepare for a potential phone or video interview
• Research the company to align your application with their values
• Follow up politely after the application submission, if necessary

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.