🔹 Job Title: Customer Relationship Center Manager
🔹 Company: 1ST SECURITY BANK OF WASHINGTON
🔹 Location: Aberdeen, Washington, United States
🔹 Job Type: Full Time
🔹 Category: Banking
The Customer Relationship Center Manager is responsible for leading and managing the team that provides customers with a virtual branch experience. This role is part of the initial contact team, handling customer inquiries related to products, services, and any customer dissatisfaction, while also identifying opportunities to deepen relationships and enhance customer engagement.
ASSUMPTION: The job description did not provide any additional details about the specific responsibilities or expectations of the role, so the overview is based on the general information provided.
Education: High School
Experience: At least five years' experience within a financial institution and two years of management experience preferred.
ASSUMPTION: The job description did not provide any additional details about specific qualifications or skills beyond what was listed, so the qualifications section is limited to the information provided.
Salary Range: $55,000.00 - $75,000.00 per year
ASSUMPTION: The salary range provided in the job description is likely competitive for a management-level position in the banking industry in the Aberdeen, Washington area. However, without additional market data, I cannot definitively compare this to industry averages.
1ST SECURITY BANK OF WASHINGTON is a regional bank based in the Puget Sound area of Washington. The company has been recognized as one of the "Best Places to Work" in the region for 9 consecutive years and has also earned a 5-star rating from Bauer Financial, an independent bank rating firm.
ASSUMPTION: The company's consistent recognition as a top workplace and its high financial rating suggest that it is a stable, well-established regional bank with a strong focus on employee and customer satisfaction.
Career Level: Management
Reporting Structure: The job description does not provide specific details about the reporting structure, but as a manager, the Customer Relationship Center Manager likely reports to a higher-level executive or leadership team.
Team Size/Composition: The job description indicates that the Customer Relationship Center Manager is responsible for leading and managing a team, but the specific size or composition of the team is not provided.
Growth Opportunities: Given the management-level nature of the role, there may be opportunities for career advancement within the bank's leadership structure, depending on the individual's performance and the company's growth trajectory.
ASSUMPTION: The role is positioned as a mid-to-senior-level management position within the bank's customer service and operations departments, with potential for further advancement based on the candidate's performance and the company's needs.
Office Type: This is a full-time, in-office position located at the bank's Aberdeen Administration Center.
Geographic Context: Aberdeen, Washington is a small city on the coast of the Pacific Northwest, known for its fishing and timber industries. The cost of living in the area is likely lower than in larger metropolitan areas, making it an affordable location for the bank's operations.
Work Schedule: The job description specifies that this is a full-time, day shift position, with typical office hours expected.
ASSUMPTION: The work environment is likely a traditional office setting, with a moderate level of noise and activity typical of a financial services institution. The candidate should be prepared to interact frequently with the general public as part of their customer service responsibilities.
Typical Process: The interview process for this role may include a phone or video screening, followed by one or more in-person interviews with the hiring manager and potentially other members of the leadership team. The bank may also conduct background and reference checks.
Key Assessment Areas: Employers will likely evaluate the candidate's customer service skills, leadership abilities, problem-solving skills, attention to detail, and understanding of banking regulations and procedures.
Application Tips: Applicants should highlight their experience in a financial institution, particularly in a customer-facing or managerial role. Demonstrating excellent communication skills, both written and verbal, as well as a strong understanding of the banking industry and its regulatory environment, will be important.
ATS Keywords: Relevant keywords to include in the application may include "customer service," "banking regulations," "management," "leadership," "cross-selling," and "process improvement."
ASSUMPTION: The typical interview and application process for a management-level role in the banking industry is based on standard practices, but the specific details may vary depending on the company's internal processes.
ASSUMPTION: The job description does not specify any particular tools or technologies, but it is reasonable to assume that the Customer Relationship Center Manager would need to be proficient in using common office productivity software as well as any bank-specific systems and applications.
Company Values: Based on the information provided, 1ST SECURITY BANK OF WASHINGTON appears to value customer service, teamwork, community involvement, professional growth, and diversity.
Work Style: The role of Customer Relationship Center Manager likely requires a collaborative, customer-focused, and solution-oriented work style, with the ability to multitask and prioritize effectively.
Self-Assessment: Candidates should consider whether they thrive in a customer-centric environment, enjoy leading and developing a team, and are committed to upholding the bank's core values and standards of excellence.
ASSUMPTION: The company's emphasis on "WOW-ing" customers, teamwork, and professional development suggests a supportive, community-oriented culture that values strong interpersonal skills and a commitment to continuous improvement.
The broad scope of responsibilities, including managing a team, handling customer inquiries, cross-selling, and implementing process improvements, may present challenges for candidates who are not experienced in multitasking and prioritizing effectively. Additionally, the need to stay up-to-date with the latest banking technologies and regulations could require a significant learning curve for some candidates.
ASSUMPTION: The job description implies a role with a wide range of responsibilities, which may be demanding for some candidates. However, the specific challenges will depend on the individual's prior experience and ability to adapt to the requirements of the position.
The Customer Relationship Center Manager role is similar to other customer service management positions in the banking industry, such as Branch Manager or Customer Service Manager. These roles typically involve leading a team, providing excellent customer service, and supporting the overall operations of the organization. However, the Customer Relationship Center Manager role may have a stronger focus on virtual and digital customer interactions, as well as a more prominent role in driving process improvements and innovation.
ASSUMPTION: The comparison to similar roles in the banking industry is based on standard industry patterns and may need to be adjusted based on the specific responsibilities and focus of this particular position.
Some potential projects or tasks that a Customer Relationship Center Manager may be involved in include:
ASSUMPTION: These sample projects are based on the key responsibilities outlined in the job description and may need to be adjusted based on the specific priorities and focus of the role within the bank.
ASSUMPTION: These suggested questions are based on the information provided in the job description and common considerations for a management-level role in the banking industry. Candidates should adapt and prioritize questions based on their specific interests and concerns.
⚠️ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.
To pursue this opportunity effectively, applicants should: