🔹 Job Title: Creative Program Manager, Technical Publications, Device Packaging Experience
🔹 Company: Amazon
🔹 Location: Sunnyvale, CA (Primary) & Seattle, WA & Irvine, CA & San Francisco, CA
🔹 Job Type: On-site
🔹 Category: Technical Writing & Project Management
🔹 Date Posted: April 15, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site (with potential for hybrid work)
Key aspects of this role include:
ASSUMPTION: This role requires a high level of organization, attention to detail, and strong communication skills. It also involves working with cross-functional teams and managing multiple projects simultaneously.
✅ Manage the day-to-day inbox documentation development work-streams across programs and publications change requests post-production
✅ Establish relationships with stakeholders and collaborate closely with an in-house design team and production vendor to execute artwork development
✅ Partner with UX research teams to conduct usability studies and implement findings into documentation design
✅ Drive artwork approvals with stakeholders to meet development schedules through release to print, including managing multiple revision rounds, ensuring compliance requirements, coordinating stakeholder reviews, and maintaining version control until final production handoff to the supplier
✅ Update and communicate work-back schedules to peers and stakeholders proactively. Communicate delays and escalate effectively, when needed
✅ Manage, scope, track and maintain programs to stay on budget and schedule; send final files to packaging vendors per standardized SOP
✅ Develop and/or support initiatives to optimize cross-team mechanisms, procedures, and best practices
ASSUMPTION: This role involves a high degree of project management, stakeholder communication, and attention to detail. It requires the ability to work independently and manage multiple projects simultaneously.
Education: Bachelor's degree in Technical Communication, English, Journalism, or a related field
Experience: 5-10 years of experience in technical writing, project management, or a related field
Required Skills:
Preferred Skills:
ASSUMPTION: While not explicitly stated, it is assumed that candidates should have a strong understanding of Amazon's product development process and packaging experience. Additionally, experience with Amazon's in-house design team and production vendor would be beneficial but not required.
Salary Range: $120,000 - $160,000 per year (based on industry standards for a role of this level at Amazon)
Benefits:
Working Hours: Full-time, typically 40 hours per week. May require occasional overtime or weekend work to meet project deadlines
ASSUMPTION: The salary range provided is an estimate based on industry standards for a role of this level at Amazon. Actual compensation may vary based on factors such as experience, skills, and location.
Industry: Amazon is a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the world's most valuable companies.
Company Size: Amazon is a large company with over 1 million employees worldwide. This size offers opportunities for career growth and exposure to diverse projects but may also result in a more structured and hierarchical work environment.
Founded: Amazon was founded in 1994 by Jeff Bezos. It started as an online bookstore and has since expanded into a vast array of products and services.
Company Description:
Company Specialties:
Company Website: Amazon.com
ASSUMPTION: Amazon's large size and diverse range of products and services offer numerous opportunities for career growth and development. However, the company's size may also result in a more structured and hierarchical work environment.
Career Level: This role is at the mid-level to senior-level career stage, requiring a significant amount of experience and expertise in technical writing and project management.
Reporting Structure: The Creative Program Manager reports directly to the Senior Program Manager, Device Packaging Experience (DPX) team.
Work Arrangement: This role is primarily on-site, with the potential for hybrid work arrangements depending on the specific needs of the team and the project.
Growth Opportunities:
ASSUMPTION: As a mid-level to senior-level role, this position offers opportunities for career growth and development within Amazon. However, the specific growth opportunities will depend on the individual's performance, the needs of the team, and the overall business strategy.
Office Type: Amazon's offices are typically modern, open-plan workspaces with a mix of collaborative and quiet work areas. Some offices may also have on-site amenities such as cafes, gyms, and recreational facilities.
Office Location(s): Sunnyvale, CA (Primary), Seattle, WA, Irvine, CA, and San Francisco, CA
Geographic Context:
Work Schedule: Full-time, typically 40 hours per week. May require occasional overtime or weekend work to meet project deadlines
ASSUMPTION: The work environment at Amazon is typically fast-paced, dynamic, and collaborative. The specific office culture may vary depending on the location and the team.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Technical Writing, Project Management, Customer Obsession, Collaboration, Amazon Product Development, Packaging Experience, Stakeholder Communication, Version Control, Usability Testing
ASSUMPTION: The application process at Amazon is typically competitive and thorough. Applicants should be prepared to demonstrate their skills and qualifications through a series of interviews and assessments.
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the team's needs and the project's requirements. However, proficiency in Microsoft Office Suite, Adobe Creative Suite, and project management tools is typically expected.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Amazon's company culture is fast-paced, collaborative, and customer-centric. Successful candidates should be able to demonstrate their ability to work effectively in this environment and align with Amazon's leadership principles.
ASSUMPTION: The specific challenges of this role will depend on the individual's experience, the team's dynamics, and the overall business environment. However, successful candidates should be able to demonstrate their ability to manage multiple projects, work collaboratively, and adapt to change.
ASSUMPTION: While this role shares similarities with other technical writing and project management roles, its focus on Amazon Device packaging experience and the need to manage multiple projects simultaneously make it unique. Additionally, the tech industry's fast-paced and dynamic nature offers unique opportunities and challenges.
ASSUMPTION: These sample projects illustrate the range of responsibilities and challenges that a Creative Program Manager, Technical Publications, Device Packaging Experience may face. However, the specific projects and initiatives will depend on the team's needs, the overall business strategy, and the individual's skills and expertise.
ASSUMPTION: Asking thoughtful and insightful questions during the interview demonstrates your interest in the role and your ability to think critically about the organization and its priorities.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.