Client Success Manager

Client Success Manager at Ogury ## 📌 Core Information 🔹 **Job Title:** Client Success Manager 🔹 **Company:** Ogury 🔹 **Location:** Melbourne, Victoria, Australia 🔹 **Job Type:** Full-time 🔹 **Category:** Adtech, Client Services --- ## 📌 Essential Job Details ### 🚀 Job Overview As a Client Success Manager at Ogury, you will play a crucial role in delivering exceptional post-sales service and fostering long-term relationships with our clients. You will be the trusted partner for our clients, translating their objectives into actionable strategies that ensure successful campaign execution and drive growth and retention. **ASSUMPTION:** The job description does not explicitly state the job type, but based on the comprehensive nature of the responsibilities and the company's global presence, it is reasonable to assume this is a full-time position. --- ### 📋 Key Responsibilities ✅ Own the post-sales process, acting as the main client contact from campaign activation to completion, ensuring a seamless experience from start to finish. ✅ Bridge the gap between Sales and AdOps, ensuring campaign setup, pacing, and optimization align with client needs and expectations. ✅ Monitor campaign performance and proactively report insights to clients, ensuring they understand results and identify opportunities for improvement. ✅ Ensure campaigns are activated on time and delivered successfully, working closely with AdOps to troubleshoot any issues and ensure smooth execution. ✅ Provide strategic recommendations to clients, helping them maximize campaign performance and achieve their business objectives. ✅ Maintain strong communication with internal and external stakeholders, fostering collaboration and ensuring client needs are consistently met. ✅ Drive rebooking and upselling opportunities, identifying growth potential within existing accounts to foster long-term business relationships. ✅ Implement data-driven retention strategies to strengthen client loyalty and promote continued success. ✅ Lead QBRs (Quarterly Business Reviews) and client workshops, showcasing the value of our solutions and how they can drive results for clients. ✅ Ensure clients have a deep understanding of our technology and offerings, empowering them to make informed decisions about their strategies. ✅ Support key client meetings by providing media recommendations and valuable insights that inform strategic decision-making. ✅ Develop best practice case studies that highlight successful campaigns and proven strategies to showcase our impact. ✅ Manage internal platforms and tools, ensuring data accuracy and smooth operational flow across teams. ✅ Stay updated on industry trends, competitor activity, and emerging technologies, using this knowledge to provide expert guidance to clients and internal teams. **ASSUMPTION:** The job description covers the key responsibilities comprehensively, and no additional assumptions are necessary. --- ### 🎯 Required Qualifications **Education:** Not specified **Experience:** Experience working within advertising agencies, AdTech companies, or Ad Networks, with a strong understanding of digital advertising, AdTech, and the mobile ecosystem. **Skills:** Curious and detail-oriented, with a keen eye for data, problem-solving, and continuous improvement. Strong client-facing skills, with the ability to confidently present solutions, manage objections, and build lasting relationships. Resilient and adaptable, with the ability to perform well under pressure. Analytical mindset, comfortable working with numbers and transforming insights into actionable recommendations. Team player, with a desire to collaborate cross-functionally. **ASSUMPTION:** The job description does not specify any educational requirements, but relevant industry experience is expected. --- ### 💰 Compensation & Benefits **Salary Range:** $80,000 - $90,000 AUD per year **Benefits:** Competitive compensation package, flexibility in working hours and location, monthly health allowance, generous holiday and personal leave allowance, access to physical and mental health and wellbeing resources. **ASSUMPTION:** The provided salary range is based on the information directly stated in the job description. Additional benefits are also mentioned, indicating a comprehensive compensation package. --- ## 📌 Applicant Insights ### 🔍 Company Context **Industry Position:** Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies, and publishers. **Company Size:** Ogury has a diverse team of 500+ people across 19 countries. **Company Stage:** Ogury was founded in 2014, indicating it is an established, growth-stage company. **ASSUMPTION:** The job description provides clear information about Ogury's industry position, global reach, and company size, allowing for a comprehensive understanding of the organization. --- ### 📊 Role Analysis **Career Level:** This role is likely at the mid-level, as it requires significant industry experience and the ability to handle complex client relationships. **Reporting Structure:** The Client Success Manager will report directly to the Director of Customer Success. **Team Size/Composition:** The role involves collaboration with cross-functional teams across Sydney, Singapore, and Europe, suggesting a global, matrix-style organizational structure. **Growth Opportunities:** The role offers opportunities for growth, with the potential to take on more strategic responsibilities and contribute to the long-term success of the business. **ASSUMPTION:** The reporting structure and global team collaboration indicate this is a mid-level role with opportunities for career advancement within the organization. --- ### 🌍 Location & Work Environment **Office Type:** This is a hybrid role, with the expectation to work in the Melbourne office at least two days per week. **Geographic Context:** Melbourne is a major tech hub in Australia, known for its vibrant startup ecosystem and high quality of life. **Work Schedule:** The job description does not specify the exact work schedule, but it is reasonable to assume a standard full-time role with some flexibility. **Regional Considerations:** As an Australian-based office, the work environment and culture may reflect local norms, such as a collaborative and inclusive workplace. **ASSUMPTION:** The hybrid work model and location in the Melbourne tech hub suggest a modern, progressive work environment that values in-person collaboration while also offering flexibility. --- ### 💼 Interview & Application Insights **Typical Process:** The interview process for this role may include a mix of behavioral, technical, and case-based assessments to evaluate the candidate's fit and expertise. **Key Assessment Areas:** Employers will likely focus on the candidate's client-facing skills, ability to drive results, analytical mindset, and cross-functional collaboration capabilities. **Application Tips:** Applicants should highlight their relevant industry experience, data-driven problem-solving skills, and passion for delivering exceptional client service. **ATS Keywords:** Relevant keywords to include in the application may include "client success," "account management," "digital advertising," "AdTech," "campaign optimization," and "data analysis." **ASSUMPTION:** The typical interview process and assessment areas are based on industry standards for similar client-facing roles in the adtech sector. --- ### 🛠️ Tools & Technologies The Client Success Manager role may involve working with various adtech platforms, campaign management tools, and data visualization/reporting software, including but not limited to: - Programmatic advertising platforms (e.g., Google Display & Video 360, The Trade Desk) - Customer relationship management (CRM) systems - Data analytics and business intelligence tools (e.g., Google Analytics, Tableau) - Project management and collaboration tools (e.g., Asana, Trello, Slack) **ASSUMPTION:** The listed tools and technologies are common in the adtech industry and are likely to be used in this role, even if not explicitly mentioned in the job description. --- ### 👔 Cultural Fit Considerations **Company Values:** Ogury's values emphasize inclusion, diversity, and a safe, authentic work environment where employees can thrive. **Work Style:** The role requires a proactive, collaborative, and adaptable work style to navigate the fast-paced, dynamic adtech industry. **Self-Assessment:** Applicants should consider their ability to work effectively in a global, cross-functional team, manage multiple priorities, and provide strategic recommendations to clients. **ASSUMPTION:** The job description highlights Ogury's commitment to an inclusive, values-driven culture, which is likely a key consideration for successful candidates. --- ### ⚠️ Potential Challenges The Client Success Manager role may face the following potential challenges: - Balancing multiple client relationships and campaigns simultaneously - Navigating complex internal processes and stakeholder dynamics to ensure seamless campaign execution - Staying up-to-date with rapidly evolving industry trends and technologies **ASSUMPTION:** These potential challenges are based on the broad responsibilities and cross-functional nature of the role, which is common in client-facing positions within the adtech industry. --- ### 📈 Similar Roles Comparison The Client Success Manager role at Ogury is similar to account management or client success positions in other adtech or digital advertising companies. Key differences may include the focus on personified advertising solutions, the global reach of the organization, and the emphasis on data-driven insights and campaign optimization. **ASSUMPTION:** The responsibilities and required qualifications for this role are typical of client-facing positions in the adtech industry, with some variations based on Ogury's specific business focus and market positioning. --- ### 📝 Sample Projects As a Client Success Manager at Ogury, you may work on the following types of projects: - Developing customized campaign strategies to help clients achieve their marketing objectives - Conducting in-depth performance analyses and generating data-driven recommendations for campaign optimization - Organizing and leading Quarterly Business Reviews to showcase the value of Ogury's solutions and identify growth opportunities - Creating best practice case studies highlighting successful client campaigns and their impact - Collaborating with the AdOps team to ensure seamless campaign execution and troubleshoot any delivery issues **ASSUMPTION:** These sample projects are based on the key responsibilities outlined in the job description and are representative of the type of work a Client Success Manager may undertake at Ogury. --- ### ❓ Key Questions to Ask During Interview As an applicant, consider asking the following questions during the interview process: 1. Can you provide more details about the typical client base and the industry verticals Ogury serves? 2. What are the most important KPIs and metrics that the Client Success team focuses on to measure performance and drive client satisfaction? 3. How does the Client Success team collaborate with other departments, such as Sales and AdOps, to ensure a seamless client experience? 4. What professional development opportunities and support are available to help Client Success Managers continue to grow their skills and expertise? 5. Can you share examples of how the company's values of inclusion and authenticity are reflected in the day-to-day work environment? 6. What are the most significant challenges faced by the Client Success team, and how does the company support its employees in overcoming these challenges? **ASSUMPTION:** These suggested questions cover key areas of interest for applicants, such as client portfolio, cross-functional collaboration, professional development, and company culture. However, they may need to be adapted based on the specific interview context. --- ## 📌 Disclaimer ⚠️ **This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.** --- ## 📌 Next Steps for Applicants To effectively pursue this opportunity, applicants should: 1. Carefully review the job description and required qualifications to ensure they are a strong fit. 2. Tailor their resume and cover letter to highlight their relevant experience in client-facing roles within the adtech or digital advertising industry. 3. Prepare thoughtful questions to ask during the interview that demonstrate their interest in the role and the company. 4. Research Ogury's solutions, market position, and company culture to be able to speak knowledgeably about how they can contribute to the organization's success. 5. Review the application requirements and submit all necessary materials before the deadline. 6. Follow up with the hiring team after the initial application to express continued interest and learn about next steps in the process.