Client Account Support Advisor - Accredo - Hybrid

📌 Core Information

🔹 Job Title: Client Account Support Advisor - Accredo - Hybrid

🔹 Company: The Cigna Group

🔹 Location: St. Louis, Missouri, United States

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: April 2, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing operational support for account teams and clients
• Delivering customer service expertise and ensuring effective pharmacy processes
• Monitoring operational metrics and improving service quality
• Conducting performance analysis and developing preventive strategies for service issues

ASSUMPTION: This role focuses significantly on customer service and operational efficiency, given the emphasis on cross-department collaboration and process improvement initiatives.

📋 Key Responsibilities

✅ Effectively build cross-functional partnerships

✅ Focus on complex analysis and operational process improvements

✅ Share ideas, solutions, and recommendations for organizational enhancements

✅ Proactively identify opportunities and initiate discussions

✅ Analyze data and conduct root cause analysis based on internal and external communications

✅ Achieve service deliverables for client satisfaction

✅ Independently resolve service issues, process gaps, or escalations

✅ Present recommendations to all organizational levels

✅ Support account teams through consultative guidance and trend analysis

✅ Present or support teams/partners/clients on-site as needed

ASSUMPTION: The responsibilities suggest a role that balances both strategy and execution, requiring strong initiative and problem-solving skills.

🎯 Required Qualifications

Education: High School Diploma or GED required, advanced degree preferred

Experience:

• 3+ years in the Healthcare Industry, Pharmacy, or PBM
• 5+ years managing relationships in an operations-focused environment

Required Skills:

• Knowledge of Accredo operations and systems
• Strong relationship building and client-facing experience
• Proficiency in Microsoft Office, especially Excel
• Analytical, interpersonal, and problem-solving skills
• Strong communication and presentation skills

Preferred Skills:

• Advanced degree
• Experience with operational efficiency and customer satisfaction improvement

ASSUMPTION: Preferred skills emphasize educational qualifications and a focus on operational excellence, indicating value placed on professional development.

💰 Compensation & Benefits

Salary Range: $80,900 - $134,800 USD annually, with variations based on experience and location

Benefits:

• Health-related benefits starting from day one
• 401(k) with company match
• Company-paid life insurance
• Tuition reimbursement
• Paid time off and holidays

Working Hours: 40 hours per week with hybrid flexibility

ASSUMPTION: Benefits reflect a comprehensive health focus, supporting work-life balance and employee growth.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitals and Health Care

Company Size: 10,001+ employees, indicating a vast organizational network and resources

Founded: Not Specified, assumed to have a mature market presence

Company Description:

• Global health company dedicated to individual and community health vitality
• Operates under Cigna Healthcare and Evernorth Health Services
• Maintains sales capabilities in over 30 countries with 190 million customer relationships

Company Specialties:

• Specialized healthcare services
• Innovative health solutions
• Global health network

Company Website: https://www.thecignagroup.com/

ASSUMPTION: The company's emphasis on innovation and partnerships suggests a forward-thinking and diverse work environment.

📊 Role Analysis

Career Level: Band 4 Senior Contributor, requiring advanced experience and leadership capabilities

Reporting Structure: Likely collaborates across departments and reports to senior management

Work Arrangement: Hybrid, indicating flexibility in work location

Growth Opportunities:

• Professional growth within the healthcare industry
• Potential for leadership development
• Exposure to cross-functional teams and operations

ASSUMPTION: The role provides pathways for career advancement through diverse responsibilities and opportunities for leadership.

🌍 Location & Work Environment

Office Type: Modern healthcare facility tailored for cross-functional collaborations

Office Location(s): St. Louis, Missouri, with on-site and remote work capacity

Geographic Context:

• St. Louis as a central hub for healthcare innovation
• Accessible public transport and urban amenities
• Home to various pharmaceutical and healthcare institutions

Work Schedule: Regular office hours with potential on-site meetings and presentations

ASSUMPTION: Location offers a balance of professional and personal life with access to urban conveniences.

💼 Interview & Application Insights

Typical Process:

• Initial resume screening
• Phone interview with HR
• Technical interview with department lead

Key Assessment Areas:

• Technical proficiency related to role
• Customer service and problem-solving skills
• Ability to adapt in a healthcare environment

Application Tips:

• Highlight relevant healthcare and pharmacy experience
• Emphasize critical thinking and problem-solving examples
• Prepare to discuss operational efficiency improvements

ATS Keywords: Customer Service, Pharmacy Knowledge, Operational Metrics, Data Analysis

ASSUMPTION: Interview process is designed to assess both technical and interpersonal competencies crucial for the role.

🛠️ Tools & Technologies

• Microsoft Office Suite (Excel expertise)
• Customer relationship management (CRM) tools
• Data analysis and reporting software

ASSUMPTION: Proficiency in technology tools is expected to be high to manage data-driven responsibilities efficiently.

👔 Cultural Fit Considerations

Company Values:

• Commitment to health and well-being
• Innovation through collaborative efforts
• Focus on community and individual health improvement

Work Style:

• Proactive and collaborative
• Flexible and adaptive to change
• Detail-oriented with a focus on results

Self-Assessment Questions:

• Am I comfortable working in a fast-paced healthcare environment?
• Do I have the initiative to independently identify and solve problems?
• Can I communicate effectively across multiple organizational levels?

ASSUMPTION: The cultural environment thrives on teamwork, innovation, and a commitment to exceeding expectations.

⚠️ Potential Challenges

• Navigating complex healthcare operations
• Balancing cross-functional team dynamics
• Managing and interpreting vast amounts of data
• Adapting to changing healthcare policies and technologies

ASSUMPTION: Challenges are anticipated due to the evolving nature of healthcare operations and technology integration.

📈 Similar Roles Comparison

• May require additional healthcare certifications for senior roles
• Typically demands a strong analytical and client-facing skill set
• Roles in similar environments may offer varied technological focuses

ASSUMPTION: Similar roles may demand more specialized healthcare certification or deeper client service expertise.

📝 Sample Projects

• Initiating a service improvement project based on root cause analysis
• Developing a cross-functional operational enhancement strategy
• Leading data-driven client satisfaction studies

ASSUMPTION: Sample projects are inferred to focus on improving processes and maximizing client satisfaction through data analysis and strategic planning.

❓ Key Questions to Ask During Interview

• What are the key performance metrics for this role?
• How does the company support professional development and growth?
• What are some recent challenges faced by the account support team?
• How is success measured and communicated across teams?
• What are the most commonly used technologies in day-to-day operations?

ASSUMPTION: Questions are geared towards understanding performance expectations, support structures, and technological tools.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience and skills
• Prepare for technical and behavioral interviews
• Follow up with your recruiter after the interview process
• Be patient and proactive in communicating your interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.