📌 Core Information
🔹 Job Title: Brand Specialist - Contemporary - Moose Knuckles
🔹 Company: Harrods
🔹 Location: Knightsbridge - 37.5 hrs, London, United Kingdom
🔹 Job Type: Full-Time
🔹 Category: Retail
🔹 Date Posted: April 7, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Representing Moose Knuckles brand in Harrods
- Providing exceptional customer service and building client relationships
- Hosting training sessions for the wider team
- Delivering excellent service standards and driving trade
- Collaborating with brand representatives and compiling weekly reports
ASSUMPTION: This role requires a strong understanding of the retail industry and a passion for luxury brands. It involves a high level of customer interaction and team collaboration.
📋 Key Responsibilities
✅ Provide a holistic shopping experience for Moose Knuckles customers
✅ Build and maintain a loyal client base
✅ Host training sessions for the wider team
✅ Deliver exceptional service standards and raise brand profile
✅ Act as the key point of contact with Moose Knuckles brand representatives
✅ Compile detailed weekly reports and build trusted relationships
ASSUMPTION: This role requires a proactive approach to customer service, strong organizational skills, and the ability to work effectively with both customers and brand representatives.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: Proven experience in retail, preferably within luxury or contemporary fashion
Required Skills:
- Exceptional customer service skills
- Strong organizational skills
- Excellent communication skills (written and verbal)
- Ability to engage in analytical approaches to drive brand business
- Proven experience in ensuring impeccable visual merchandising standards
- Diligent stock management
Preferred Skills:
- Previous experience with Moose Knuckles or similar luxury brands
- Fluency in multiple languages
ASSUMPTION: Candidates with a genuine passion for the brand and a strong work ethic are likely to succeed in this role.
💰 Compensation & Benefits
Salary Range: £25,000 - £35,000 per annum (Estimated, based on industry standards for a Brand Specialist role in London)
Benefits:
- Generous staff discount
- Pension scheme
- Life assurance
- Health cash plan
- Gym membership
- Season ticket loan
Working Hours: 37.5 hours per week, working any 5 days spread across the 7 on a rota basis
ASSUMPTION: The salary range is estimated based on industry standards for similar roles in London. Actual salary may vary based on individual qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Luxury Retail
Company Size: 1,001-5,000 employees
Founded: 1849
Company Description:
- Harrods is a leading luxury department store, offering a wide range of high-end products and services
- Known for its iconic Knightsbridge store and exceptional customer experience
- Harrods is committed to serving the needs and aspirations of its customers and creating new stories and moments of delight
Company Specialties:
- Luxury Retail
- Retail
- Distribution
- Restaurants
- ECommerce
- Digital
- Marketing
- Creative
- HR
- and IT
Company Website: Harrods Careers
ASSUMPTION: Harrods is a well-established luxury retailer with a strong brand and reputation for excellence in customer service.
📊 Role Analysis
Career Level: Mid-level
Reporting Structure: Reports directly to the Menswear & Sports department
Work Arrangement: On-site, full-time, with a flexible schedule
Growth Opportunities:
- Progression within the Menswear & Sports department
- Potential to take on additional responsibilities and grow within Harrods
- Opportunities to work with a variety of luxury brands
ASSUMPTION: This role offers opportunities for career growth and development within the luxury retail sector.
🌍 Location & Work Environment
Office Type: Iconic luxury department store
Office Location(s): Knightsbridge, London
Geographic Context:
- Knightsbridge is an affluent area in Central London, known for its high-end shops and luxury boutiques
- Harrods is a major landmark in the area, attracting international visitors
- The store offers a unique and vibrant work environment
Work Schedule: 37.5 hours per week, working any 5 days spread across the 7 on a rota basis
ASSUMPTION: The Knightsbridge location offers a dynamic and exciting work environment, with a diverse customer base.
💼 Interview & Application Insights
Typical Process:
- Online application and CV submission
- Phone or video screening
- In-store assessment or interview
- Final interview with the hiring manager
Key Assessment Areas:
- Customer service skills
- Product and brand knowledge
- Organizational skills
- Communication skills
- Cultural fit with Harrods
Application Tips:
- Tailor your CV and cover letter to highlight your relevant experience and skills
- Research Moose Knuckles and Harrods to demonstrate your passion for the brand and understanding of the company
- Prepare examples of your customer service experience and how you've gone above and beyond for customers
- Be ready to discuss your approach to visual merchandising and stock management
ATS Keywords: Brand Specialist, Moose Knuckles, Luxury Retail, Customer Service, Visual Merchandising, Stock Management, Training, Team Collaboration, Relationship Building
ASSUMPTION: The application process for this role is likely to be competitive, with a focus on customer service skills and brand knowledge.
🛠️ Tools & Technologies
- Harrods' in-house systems for stock management and sales tracking
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM) software
ASSUMPTION: This role does not require extensive use of specialized tools or technologies, but rather a strong understanding of retail systems and processes.
👔 Cultural Fit Considerations
Company Values:
- Excellence
- Courtesy
- Grace
- Care
Work Style:
- Customer-focused
- Proactive and self-motivated
- Team-oriented
- Adaptable and flexible
Self-Assessment Questions:
- Do you thrive in a fast-paced, customer-centric environment?
- Are you passionate about luxury brands and providing exceptional service?
- Can you work effectively as part of a team and collaborate with brand representatives?
ASSUMPTION: Harrods values employees who are dedicated to providing exceptional customer service and committed to upholding the company's values.
⚠️ Potential Challenges
- Handling high customer volumes during peak periods
- Managing multiple tasks and priorities simultaneously
- Adapting to a fast-paced and ever-changing retail environment
- Building and maintaining strong relationships with brand representatives
ASSUMPTION: This role may present challenges related to customer volume, workload, and adaptability, but also offers opportunities for growth and development.
📈 Similar Roles Comparison
- Brand Specialist roles in other luxury retailers may have similar responsibilities but differ in brand focus and company culture
- This role may offer more opportunities for customer interaction and brand representation compared to other retail positions
- Career progression may involve moving into management or specialist roles within the luxury retail sector
ASSUMPTION: This role offers unique opportunities for brand representation and customer interaction, with potential for career growth within the luxury retail sector.
📝 Sample Projects
- Planning and executing a Moose Knuckles-branded in-store event
- Developing and delivering a training session on Moose Knuckles products for the wider team
- Implementing a new visual merchandising strategy to increase sales and customer engagement
ASSUMPTION: These sample projects reflect the key responsibilities of the Brand Specialist role and demonstrate the impact the position can have on the brand's success within Harrods.
❓ Key Questions to Ask During Interview
- How does Harrods support the growth and development of its Brand Specialists?
- What are the key priorities for this role in the first 30 days?
- How does Harrods measure the success of its Brand Specialists?
- What opportunities are there for collaboration with other departments or brands within Harrods?
- How does Harrods ensure that its employees maintain a healthy work-life balance?
ASSUMPTION: These interview questions are designed to provide insight into the role's priorities, performance metrics, and opportunities for growth and collaboration.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your CV and cover letter to highlight your relevant experience and skills
- Prepare examples of your customer service experience and how you've gone above and beyond for customers
- Research Moose Knuckles and Harrods to demonstrate your passion for the brand and understanding of the company
- Follow up with Harrods after submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
