Account Director - LPS Technology

📌 Core Information

🔹 Job Title: Account Director - LPS Technology

🔹 Company: Capita

🔹 Location: United Kingdom

🔹 Job Type: On-site

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Building and maintaining senior-level client relationships in the public sector
• Overseeing strategic planning and execution for major accounts
• Driving business growth through account development and contract management
• Leading a matrixed team to deliver successful client outcomes

ASSUMPTION: The job requires strong leadership and strategic planning skills due to the focus on senior-level engagement and account growth.

📋 Key Responsibilities

✅ Serve as a single point of contact for strategic clients

✅ Ensure client satisfaction and manage senior-level relationships

✅ Define Capita’s strategy for public sector accounts

✅ Oversee contract management and fulfill contractual commitments

✅ Provide strategic advice to senior client executives

✅ Manage the profit and loss for public sector accounts

✅ Develop innovative solutions to meet client objectives

✅ Collaborate with other LPS verticals for cohesive sector strategies

ASSUMPTION: Responsibilities emphasize high-impact client interaction and strategies for business growth.

🎯 Required Qualifications

Education: Not specified

Experience: Extensive experience in the public sector is essential with backgrounds in commissioning services, business development, and management consulting.

Required Skills:

• Client Relationship Management
• Strategic Planning
• Account Development
• Contract Management

Preferred Skills:

• Emotional Intelligence
• Transforming Public Services

ASSUMPTION: The role requires a robust mix of technical and interpersonal skills to meet both operational and strategic demands.

💰 Compensation & Benefits

Salary Range: £75,000 - £85,000 dependent on experience

Benefits:

• 23-27 days’ holiday with the option to buy extra leave
• Generous benefits package including pension and life assurance
• Fully paid maternity, adoption, and parental leave
• Cycle2work scheme and other lifestyle discounts

Working Hours: 40 hours per week with occasional travel

ASSUMPTION: Benefits are aimed at providing comprehensive support and flexibility to employees.

📌 Applicant Insights

🔍 Company Context

Industry: IT Services and IT Consulting, focusing on public sector efficiency and digital transformation

Company Size: 10,001+ employees, which suggests a well-established, resource-rich environment

Founded: 1984, with a history of evolution in business services

Company Description:

• Outsourcer for complex business processes
• Operates in the UK, primarily supporting public sector clients
• Focuses on technology-driven outcomes

Company Specialties:

• Local government services
• Digital transformation
• Secure systems and automation

Company Website: http://www.capita.com

ASSUMPTION: Capita's extensive service offerings and market presence underline its credentials as a leading industry player.

📊 Role Analysis

Career Level: Senior management level with substantial leadership responsibilities

Reporting Structure: Likely reports to executives within the LPS Technology division

Work Arrangement: Primarily on-site with flexibility for client-based travel

Growth Opportunities:

• Lead strategic initiatives that drive business impact
• Collaborate across sectors to broaden expertise
• Potential to influence company-wide policies and strategies

ASSUMPTION: Career growth is supported through high-level strategic responsibility and cross-division collaboration.

🌍 Location & Work Environment

Office Type: Corporate, conducive for business integration and collaboration

Office Location(s): United Kingdom, with a main focus on the London headquarters

Geographic Context:

• Regional focus within the UK public sector
• Accessible headquarters in London
• Opportunity to work closely with local government entities

Work Schedule: Business-standard hours with expectations for off-hours client engagement as needed

ASSUMPTION: The work environment encourages strategic interactions and collaborations within public sector frameworks.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Phone screening with HR
• Interview with hiring manager
• Assessment of technical and leadership skills

Key Assessment Areas:

• Strategic planning capabilities
• Client relationship management skills
• Experience in public sector service transformation

Application Tips:

• Highlight strategic leadership and public sector experience
• Showcase examples of client engagement and growth
• Emphasize adaptability in a matrix and multicultural environment

ATS Keywords: Client Management, Strategic Planning, Public Sector Transformation

ASSUMPTION: The application process prioritizes candidates who provide tangible examples of strategic and client-oriented successes.

🛠️ Tools & Technologies

• CRM software for client management
• Data analytics tools for strategic insights
• Collaboration platforms for effective team management

ASSUMPTION: Familiarity with common business and analytics tools will be essential for managing complex client accounts effectively.

👔 Cultural Fit Considerations

Company Values:

• Commitment to client excellence
• Innovative solutions and continuous improvement
• Diversity and inclusivity in the workforce

Work Style:

• Proactive and results-oriented
• Collaborative across diverse teams
• Strategic focus with adaptable approaches

Self-Assessment Questions:

• Am I experienced in leading complex public sector engagements?
• Do I thrive in an environment that values innovative thinking?
• Can I effectively communicate and implement strategic initiatives?

ASSUMPTION: A candidate's alignment with the company's commitment to diversity and high-impact solutions will be crucial for success.

⚠️ Potential Challenges

• Navigating complex public sector regulatory environments
• Aligning multiple diverse client expectations
• Balancing strategic planning with hands-on account management
• Driving innovative solutions in a traditional sector

ASSUMPTION: The role presents challenges such as adapting to public sector constraints and innovating within established frameworks.

📈 Similar Roles Comparison

• Similar roles often require strong project management capabilities
• Focus on public sector experience is higher than in other roles
• Greater emphasis on client relationship longevity and satisfaction

ASSUMPTION: Job seekers may compare this position to client management roles in consulting firms with significant public sector footprints.

📝 Sample Projects

• Leading a public sector IT transformation project
• Developing and implementing a strategic client partnership plan
• Managing contracts for a major public services account

ASSUMPTION: Sample projects are likely to involve high-stakes public sector engagements requiring strategic foresight and leadership.

❓ Key Questions to Ask During Interview

• How does Capita measure success for this role?
• What are the current challenges faced by the LPS Technology division?
• How are strategic client partnerships typically developed and maintained?
• What does career advancement look like within this role?
• How does the company support innovation in public sector accounts?

ASSUMPTION: Preparing questions that assess role expectations and growth opportunities will be vital for understanding fit.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a detailed resume highlighting relevant public sector experience
• Include a cover letter explaining your suitability for the role
• Engage in a review process with the recruitment team
• Await further contact for interview scheduling

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.