📌 Core Information
🔹 Job Title: Manager, Creative Services
🔹 Company: Firework
🔹 Location: Hong Kong, Shenzhen, Shanghai
🔹 Job Type: On-site
🔹 Category: Marketing Services
🔹 Date Posted: April 3, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site (with remote work opportunities in Hong Kong, Shenzhen, and Shanghai)
🚀 Job Overview
Key aspects of this role include:
- Serving as the primary point of contact for local clients to maximize the impact of their video commerce experiences
- Managing projects through their entire lifecycle, from planning to delivery
- Leading project-related team meetings and communicating project status with stakeholders
- Working with global teams to ensure seamless execution of creative projects
- Monitoring content performance and refining creative strategies based on data-driven insights
ASSUMPTION: This role requires a strong balance of client management, creative direction, and project management skills. Successful candidates will have experience working with external clients and managing projects from start to finish.
📋 Key Responsibilities
✅ Serve as the primary point of contact for local clients, understanding their business needs and translating them into compelling creative work with the team
✅ Have a strong creative production knowledge with a clear, concise ability to provide direction to internal and external partners
✅ Manage projects/programs/campaigns through the entire lifecycle: planning, creative, production, delivery, and wrap with the production team
✅ Lead project-related team meetings (i.e., kick-offs, status, internal/client reviews, etc.), and communicate action steps to the broader team
✅ Clearly communicate project status with stakeholders regularly
✅ Work with global teams to ensure seamless execution of creative projects
✅ Monitor content performance and leverage data-driven insights to refine creative strategies for maximum impact
✅ Stay ahead of industry trends to provide innovative recommendations to clients
✅ Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints
ASSUMPTION: This role requires a high level of organization, communication, and project management skills. Candidates should be comfortable working with both internal teams and external clients to ensure project success.
🎯 Required Qualifications
Education: Bachelor’s degree or equivalent professional experience
Experience: 5+ years of relevant experience in creative services, project management, or a related field
Required Skills:
- Expert-level communication and experience managing external clients' needs
- Desire to work in a fast-paced environment where continuous innovation is expected
- Experience fostering and leading a collaborative, diverse, and proactive team environment while multi-tasking
- Strong written and verbal communication when outlining plans and ideas
- Curiosity and eagerness to learn
- Fluency in English and Mandarin Chinese
Preferred Skills:
- Experience working with global teams
- Knowledge of video commerce platforms or similar technologies
ASSUMPTION: Successful candidates will have a strong background in client management, project management, and creative direction. They should be comfortable working in a fast-paced environment and collaborating with diverse teams.
💰 Compensation & Benefits
Salary Range: Based on the company's size and industry, the estimated salary range for this role is HKD 600,000 - HKD 900,000 per year. This estimate is subject to change based on the candidate's experience and qualifications.
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company matching
- Generous vacation and sick leave policy
- Flexible work arrangements
- Professional development opportunities
Working Hours: Full-time (40 hours per week), with flexible work arrangements available
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Hong Kong. The actual salary may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Firework operates in the marketing services industry, focusing on live shopping, live commerce, and video advertising solutions for brands and retailers.
Company Size: Firework is a mid-sized company with 201-500 employees, providing a dynamic and collaborative work environment.
Founded: Firework was founded in 2017 and has since grown to become a leading unified video commerce platform, empowering global partners to personalize the customer experience and engagement at scale.
Company Description:
- Firework is a global and diverse team of "SuperSpark" creators, entrepreneurs, life-long learners, and data geeks driven by the future of authenticity to transform commerce.
- The company bridges the offline and online worlds, offering total solutions with endless possibilities to help its customers increase purchases and conversions using the power of video.
- Firework has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2.
Company Specialties:
- Live Shopping
- Live Commerce
- Social Video
- Short-Form Video
- Video Advertising
- Video SaaS
- Livestream Shopping
- Retail Media
- Video on Website
- Premium Video Solution
- and Retail Media Video
Company Website: firework.com
ASSUMPTION: Firework's focus on innovation and growth creates an exciting and challenging work environment for employees. The company's global presence offers opportunities for international collaboration and exposure to diverse markets.
📊 Role Analysis
Career Level: This role is a mid-level management position, offering opportunities for growth and leadership within the creative services team.
Reporting Structure: The Creative Services Manager will report directly to the Head of Creative Services and work closely with cross-functional teams, including production, client success, and sales.
Work Arrangement: This role is primarily on-site, with remote work opportunities available for candidates based in Hong Kong, Shenzhen, or Shanghai.
Growth Opportunities:
- Advancement to a senior management role within the creative services team
- Expansion into other areas of the business, such as client success or sales
- Opportunities to work on high-impact projects and collaborate with global teams
ASSUMPTION: Successful candidates will have the opportunity to grow both personally and professionally within Firework, as the company continues to expand and innovate in the video commerce space.
🌍 Location & Work Environment
Office Type: Firework's offices are modern and collaborative spaces designed to foster creativity and innovation.
Office Location(s): Hong Kong, Shenzhen, and Shanghai
Geographic Context:
- Hong Kong: A vibrant, international city with a strong business environment and easy access to Asia's major markets.
- Shenzhen: A major technological hub and one of China's most innovative cities, with a strong focus on startups and entrepreneurship.
- Shanghai: A global financial hub and the largest city in China, offering a unique blend of tradition and modernity.
Work Schedule: The work schedule is typically Monday to Friday, with flexible hours to accommodate project deadlines and client needs.
ASSUMPTION: Candidates should be comfortable working in a fast-paced, dynamic environment and be able to adapt to the unique cultural and business contexts of each location.
💼 Interview & Application Insights
Typical Process:
- Initial phone or video screen to assess communication skills and cultural fit
- Behavioral and situational interview to evaluate problem-solving skills and experience
- Final interview with the hiring manager to discuss the role's specifics and answer any questions
- Background check and offer extension
Key Assessment Areas:
- Communication and interpersonal skills
- Project management and organizational skills
- Creative problem-solving and critical thinking
- Adaptability and cultural sensitivity
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your past projects or campaigns, focusing on your creative direction and project management responsibilities
- Research Firework's clients and industry to demonstrate your understanding of the company's mission and market
- Practice common interview questions and be prepared to discuss your experience managing external clients and projects
ATS Keywords: Client Management, Creative Direction, Project Management, Communication, Data Analysis, Team Leadership, Creative Production, Digital Storytelling, Trend Analysis, Problem Solving, Bilingual Communication, Collaboration, Innovation, Adaptability, Curiosity
ASSUMPTION: Firework's interview process is designed to assess candidates' skills and cultural fit, with a focus on their ability to manage external clients and projects effectively.
🛠️ Tools & Technologies
- Project management tools (e.g., Asana, Trello, Jira)
- Creative software (e.g., Adobe Creative Suite, Final Cut Pro, Premiere Pro)
- Video commerce platforms (e.g., Firework, other similar technologies)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: Successful candidates should be comfortable using project management tools and creative software, as well as learning new technologies as needed.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Inspired to win together
- Innovative and data-driven
- Global and diverse team
- Life-long learners
Work Style:
- Collaborative and proactive
- Adaptable and flexible
- Data-driven and results-oriented
- Continuously learning and improving
Self-Assessment Questions:
- How do you align with Firework's customer-centric approach, and how have you demonstrated this in your past roles?
- How comfortable are you working in a fast-paced, dynamic environment, and how have you adapted to changes in the past?
- How do you approach continuous learning and improvement, and how have you applied this to your work in the past?
ASSUMPTION: Successful candidates will demonstrate a strong alignment with Firework's company values and work style, as well as a commitment to continuous learning and improvement.
⚠️ Potential Challenges
- Managing multiple projects and clients simultaneously, with varying priorities and deadlines
- Working with global teams and navigating cultural differences
- Adapting to a fast-paced, ever-changing work environment
- Balancing business needs with technical constraints and project timelines
ASSUMPTION: Successful candidates will be able to manage multiple priorities effectively, adapt to change, and work collaboratively with diverse teams to overcome challenges.
📈 Similar Roles Comparison
- Unlike traditional project management roles, this position requires a strong creative direction component and a focus on video commerce experiences
- This role offers the opportunity to work with a diverse range of clients and industries, providing exposure to various business models and markets
- As a mid-level management position, this role offers opportunities for growth and leadership within the creative services team
ASSUMPTION: Candidates should consider the unique aspects of this role and how it differs from other project management or creative services positions in the industry.
📝 Sample Projects
- Developing a comprehensive creative strategy for a global retail brand's live shopping events
- Managing the production of a series of short-form videos for a social media campaign, from concept to delivery
- Collaborating with a cross-functional team to create an interactive, shoppable video experience for an e-commerce platform
ASSUMPTION: Successful candidates will have experience managing similar projects and be able to provide specific examples of their creative direction and project management responsibilities.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall creative services team structure, and how will I collaborate with other team members?
- What are the most significant challenges facing the creative services team currently, and how can this role help address them?
- How does Firework support the professional development and growth of its employees, particularly within the creative services team?
- What are the key performance indicators (KPIs) for this role, and how will my success be measured?
- How does Firework approach working with global teams, and what resources are available to support collaboration and communication?
ASSUMPTION: Successful candidates will ask thoughtful, insightful questions that demonstrate their understanding of the role and their commitment to Firework's mission and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the following link: https://jobs.lever.co/fireworkhq/bf392ce7-9e7f-42e8-bb0b-2d5efb33068e
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your past projects or campaigns, focusing on your creative direction and project management responsibilities
- Research Firework's clients and industry to demonstrate your understanding of the company's mission and market
- Practice common interview questions and be prepared to discuss your experience managing external clients and projects
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.