🔹 Job Title: Director, Client Success
🔹 Company: NTT Ltd.
🔹 Location: Dubai, Dubayy, United Arab Emirates
🔹 Job Type: On-site
🔹 Category: 🎧 Customer Experience (CX)
🔹 Date Posted: March 31, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote Solely
Key aspects of this role include:
ASSUMPTION: This role will likely require extensive travel to meet with clients given the on-site nature of the position and the company's commitment to client relationships.
✅ Achieving regional services revenue and gross profit targets
✅ Leading a team of Client Success Managers and promoting strategic objectives
✅ Mentoring and coaching team members to enhance performance
✅ Developing client contract strategies aligned with overall goals
✅ Engaging with key clients to understand their strategic needs
✅ Contributing to and overseeing regional delivery programs
✅ Driving membership of the global Client Success Management community
✅ Promoting Client Success Management across cross-functional stakeholders
ASSUMPTION: It is assumed that the role will interface with numerous internal teams, requiring strong interpersonal communication and organizational skills.
Education: Bachelor's degree or equivalent in business management or related field
Experience: Significant experience in Managed Services, Outsourcing, and senior managerial roles in IT services
Required Skills:
Preferred Skills:
ASSUMPTION: While ITIL knowledge is a requirement, preference is likely given to candidates with advanced ITIL certifications, considering the strategic aspect of the role.
Salary Range: Not specified, but likely competitive given the regional and strategic importance
Benefits:
Working Hours: 40 hours per week, with potential for flexible scheduling
ASSUMPTION: The compensation package is likely to include performance bonuses, reflecting the role's emphasis on achieving revenue targets.
Industry: IT Services and IT Consulting, a sector known for rapid innovation and technology adoption
Company Size: 10,001+ employees, offering extensive resources and global reach
Founded: Not specified - part of the NTT Group, implying long-standing operation
Company Description:
Company Specialties:
Company Website: https://services.global.ntt/
ASSUMPTION: Given the scale and partnerships, the role likely offers significant market influence and access to cutting-edge technology.
Career Level: Senior management, involving a blend of strategic oversight and direct team leadership
Reporting Structure: Likely reports to a regional VP or similar-level executive
Work Arrangement: While the position lists "remote solely," substantial client interaction is anticipated
Growth Opportunities:
ASSUMPTION: This role may pave the way toward regional or global leadership positions within the company.
Office Type: Corporate office, although individual may spend substantial time traveling to client sites
Office Location(s): Dubai, with possible travel throughout the Middle East region
Geographic Context:
Work Schedule: Typically follows standard work hours, with possible flexibility based on client needs
ASSUMPTION: The role could involve flexible working arrangements to accommodate client engagements and time zone differences.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Client Success Management, Leadership, Stakeholder Relationships, ITIL
ASSUMPTION: The competitive nature of the IT consulting industry implies a rigorous selection process focusing on strategic vision and client management excellence.
ASSUMPTION: Familiarity with advanced CRM tools and data-driven decision-making will be advantageous.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: The company values align with global best practices, emphasizing a diverse and inclusive environment where strategic client engagement is a priority.
ASSUMPTION: As the role involves significant interaction with high-profile clients, the ability to adapt to dynamic environments will be crucial.
ASSUMPTION: The emphasis on managing renewals and upselling indicates a stronger alignment with revenue-focused client success roles.
ASSUMPTION: Previous experience with similar strategic initiatives will likely be valued during the hiring process.
ASSUMPTION: Questions should focus on strategic alignment with company goals and personal development opportunities due to the role's complexity and expected impact.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.