Customer Experience: Law, Finance or STEM Graduate

📌 Core Information

🔹 Job Title: Customer Experience: Law, Finance or STEM Graduate

🔹 Company: SeedLegals

🔹 Location: London, City of, United Kingdom

🔹 Job Type: Remote

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 Years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Being the initial contact for customers engaging with SeedLegals.
• Onboarding new clients onto the SeedLegals platform effectively.
• Providing comprehensive guidance on legal, financial, and technical matters via live chat, emails, and video calls.
• Collaborating with internal teams to enhance the platform and support the startup ecosystem.

ASSUMPTION: This job attracts graduates who are passionate about the startup ecosystem and have foundational knowledge in law, finance, or STEM, based on the company's position in legaltech and focus on startup clientele.

📋 Key Responsibilities

✅ Assist users with the SeedLegals platform and answer their queries.

✅ Ensure legal compliance of documents through thorough product reviews.

✅ Provide tailored support via various communication channels.

✅ Work with developers, investors, and legal teams to improve customer experiences and platform scalability.

ASSUMPTION: The position requires proactive interaction with clients and the development team to align on legal technology innovations and customer satisfaction strategies.

🎯 Required Qualifications

Education: Graduate degree in Law, Finance, STEM, or related fields.

Experience: Entry-level (0-2 years of experience preferred).

Required Skills:

• Customer Support
• Communication Skills
• Attention to Detail

Preferred Skills:

• Problem Solving
• Entrepreneurship

ASSUMPTION: The required and preferred skills are based on the duties involving customer interaction, legal compliance, and operational coordination within a startup-centric environment.

💰 Compensation & Benefits

Salary Range: £30,000 - £32,000 per annum

Benefits:

• Private healthcare, life, and group critical illness insurance
• 25 days annual leave, plus bank holidays and your birthday off
• Share options after one year with the company

Working Hours: 40 hours per week with potential for flexibility due to remote work options.

ASSUMPTION: Compensation aligns with the industry standard for entry-level roles with a balance of competitive salary and robust benefits to attract top talent in a hybrid working environment.

📌 Applicant Insights

🔍 Company Context

Industry: Legal Services, with a focus on legaltech for startups

Company Size: 51-200 employees, offering a dynamic yet close-knit environment

Founded: 2016

Company Description:

• Pioneers in automating legal solutions for startups, cutting substantial time and cost.
• UK's leader in funding rounds, cap table management, and equity option schemes.
• Over 60,000 businesses utilize services for efficient fundraising and legal management.

Company Specialties:

• Venture Capital & Angel Investment
• Legal Automation & Support for Startups
• Equity and Share Holder Agreements

Company Website: https://seedlegals.com

ASSUMPTION: SeedLegals' focus on serving the startup ecosystem suggests a culture that values innovation, quick adaptation, and impactful customer service.

📊 Role Analysis

Career Level: Entry-Level position with developmental opportunities

Reporting Structure: Reporting to the Head of Customer Experience

Work Arrangement: Hybrid, offering a mix of remote work with occasional office presence

Growth Opportunities:

• Learning and development in the legaltech field
• Exposure to high-level networking within the startup community
• Potential for career advancement within a rapidly growing company

ASSUMPTION: Opportunities for career growth are linked to the company's investment in innovation and networking within its industry.

🌍 Location & Work Environment

Office Type: Modern and collaborative workspaces in metropolitan cities

Office Location(s): London, Paris, New York

Geographic Context:

• Prestigious central office locations
• Access to high-profile legal, financial, and tech communities
• Proximity to major public transportation links

Work Schedule: Generally standard business hours with some flexibility for remote settings.

ASSUMPTION: The hybrid work model reflects an adaptable and flexible work culture that supports work-life balance.

💼 Interview & Application Insights

Typical Process:

• Apply online through SeedLegals portal
• 30-minute video call with a team member and a small written task
• 1-hour interview with a manager and team member

Key Assessment Areas:

• Communication and interpersonal skills
• Problem-solving and organizational abilities
• Technical proficiency and adaptability

Application Tips:

• Highlight any startup-related experience or passion
• Demonstrate clear communication and organizational skills
• Prepare to discuss potential contributions to SeedLegals

ATS Keywords: Customer Support, LegalTech, Entrepreneurship, Communication, Innovation

ASSUMPTION: The hiring process emphasizes a candidate’s ability to align with company culture and technical requirements, reflecting their proactive and innovative spirit.

🛠️ Tools & Technologies

• HubSpot for live chat customer interactions
• Standard office productivity tools (e.g., Google Workspace, Microsoft Office)
• Video conferencing software (e.g., Zoom, Microsoft Teams)

ASSUMPTION: The tools listed are indicative of a technology-driven company environment that supports efficient and effective customer interaction and management.

👔 Cultural Fit Considerations

Company Values:

• Investing and trusting in employees
• Commitment to a growth mindset
• Diversity and inclusion

Work Style:

• Proactive and customer-focused
• Collaborative team dynamics
• Innovation-driven approach

Self-Assessment Questions:

• Am I passionate about aiding startup growth?
• How do I handle multitasking in a fast-paced environment?
• Can I adapt to new technologies quickly?

ASSUMPTION: A successful candidate will thrive in a supportive and innovative environment that values diversity and a growth mindset.

⚠️ Potential Challenges

• Managing multiple client queries simultaneously
• Adapting to rapidly changing legal technologies
• Navigating the complexities of legal and technical support
• Ensuring high customer satisfaction in a fast-paced startup environment

ASSUMPTION: Challenges are reflective of the dynamic nature of a tech-oriented legal support role within the startup ecosystem.

📈 Similar Roles Comparison

• Roles in legal services support share similarities in document review and compliance assurance
• Positions in tech customer support utilize similar communication and problem-solving skills
• Roles in startup advisement incorporate industry-specific insights akin to those at SeedLegals

ASSUMPTION: Similar roles would appeal to those interested in legal compliance, technical support, and customer engagement within innovative sectors.

📝 Sample Projects

• Implementing a streamlined onboarding process for new clients
• Developing a FAQ system to enhance customer interaction
• Collaborating on legal document templates for new offerings

ASSUMPTION: Projects will focus on enhancing customer experience and operational efficiency within the legaltech framework.

❓ Key Questions to Ask During Interview

• What are the key challenges the Customer Experience team faces?
• How does SeedLegals support continued learning and development?
• Can you describe a typical career trajectory in this role?
• What role does the team play in product improvement initiatives?
• How does SeedLegals integrate team feedback into platform development?

ASSUMPTION: These questions help clarify role expectations, growth opportunities, and the company’s commitment to employee development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a video interview by understanding the company’s core values
• Review your knowledge of the legaltech industry and startup ecosystems
• Emphasize your communication and organizational skills in your application
• Research SeedLegals’ market position and recent developments

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.