Customer Experience Auditor QA 客戶體驗審核 (3個月合約正職)

📌 Core Information

🔹 Job Title: Customer Experience Auditor QA 客戶體驗審核 (3個月合約正職)

🔹 Company: Coupang

🔹 Location: Taipei, Taipei, Taiwan

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 Years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Auditing Taiwan's product catalog for customer experience defects.
• Reviewing product listings according to standard operating procedures (SOPs).
• Providing feedback to improve SOPs and noting areas needing attention.
• Maintaining an accuracy rate above 95% with ongoing feedback.

ASSUMPTION: The role focuses on maintaining high standards in customer experience by assessing product listings and providing necessary feedback to correct any deficiencies. Specific industry experience is assumed unnecessary due to the focus on internal SOPs and training.

📋 Key Responsibilities

✅ Audit Coupang's product catalog to identify customer experience defects based on SOPs.

✅ Provide detailed feedback on SOP gaps.

✅ Collaborate with QA teams to highlight challenging review cases.

✅ Incorporate feedback to improve auditing accuracy consistently.

ASSUMPTION: The responsibilities emphasize detail-oriented tasks and leveraging feedback mechanisms for self-improvement, suggesting a supportive work environment focused on continuous improvement.

🎯 Required Qualifications

Education: University degree required.

Experience: 0-2 years in a related field.

Required Skills:

• Bilingual in Chinese and conversational English.
• Attention to detail.
• Willingness to learn and adapt.
• Ability to work 30-40 hours per week.

Preferred Skills:

• Previous experience in customer service or auditing roles.
• Understanding of e-commerce practices.

ASSUMPTION: Candidates are expected to have strong linguistic skills and a capacity for detailed work. Previous auditing experience is valued but not mandatory, indicating potential internal training and development opportunities.

💰 Compensation & Benefits

Salary Range: Not specified, but competitive within the industry.

Benefits:

• Opportunities for professional growth in a leading e-commerce company.
• Exposure to a fast-paced, high-tech work environment.
• Access to company-specific training programs.

Working Hours: Full-time with flexible scheduling (30-40 hours per week).

ASSUMPTION: Compensation details are not provided, assuming standard industry perks for contractual positions, such as flexible scheduling and training opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development and E-commerce

Company Size: 10,001+ employees, offering vast networking and career growth potential.

Founded: 2010

Company Description:

• Pioneers in innovative shopping experiences and e-commerce solutions.
• Dynamic startup culture backed by a global company's resources.
• Commitment to customer satisfaction and service excellence.

Company Specialties:

• Retail and Customer Service
• Technology and Internet Platforms
• Operations and IT

Company Website: https://www.coupang.jobs/

ASSUMPTION: Coupang is strategically positioned within the commerce industry, integrating technological advancements to enhance customer experiences globally.

📊 Role Analysis

Career Level: Entry-level position, ideal for recent graduates or those with limited experience.

Reporting Structure: Reports to the Customer Experience team or QA supervisor.

Work Arrangement: On-site role promoting collaboration within a team setting.

Growth Opportunities:

• Access to internal job postings and advancements.
• Professional development through Coupang’s structured learning programs.
• Opportunities for increased responsibility as performance is proven.

ASSUMPTION: The role offers career development potential with access to internal promotions and skill enhancement initiatives.

🌍 Location & Work Environment

Office Type: Modern, equipped to support a high-tech and innovative work culture.

Office Location(s): 13F, No. 7, Sec. 5, Xinyi Rd., Xinyi Dist., Taipei City, Taiwan

Geographic Context:

• Located in the bustling Xinyi District, a hub for business and commerce.
• Accessible transportation options for easy commuting.
• Proximity to various amenities, promoting work-life balance.

Work Schedule: Full-time schedule with potential flexibility to support productivity and work-life harmony.

ASSUMPTION: The Taipei location is selected for its strategic advantage in a business district, supporting both professional and personal conveniences.

💼 Interview & Application Insights

Typical Process:

• Submit an online application.
• Initial eligibility check and phone screening.
• In-person or virtual face-to-face interview.

Key Assessment Areas:

• Language proficiency and bilingual communication skills.
• Attention to detail and error-identification ability.
• Adaptability and willingness to learn.

Application Tips:

• Highlight bilingual capabilities and relevant experience in your resume.
• Provide clear examples of problem-solving experiences.
• Illustrate a keen eye for detail in past projects.

ATS Keywords: Customer Experience, Bilingual, Detail-oriented, Feedback, SOP

ASSUMPTION: The company values language proficiency and precise analytical skills during the hiring process, reflecting the job's nature.

🛠️ Tools & Technologies

• Standard communication tools and platforms for coordination.
• Specialized auditing software/applications for catalog reviews.
• Microsoft Office Suite for documentation and reporting.

ASSUMPTION: Familiarity with basic office and communication technologies is expected, alongside potential proprietary tools provided by Coupang.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction and experience.
• Innovative thinking with a proactive approach.
• Collaboration and teamwork in a diverse environment.

Work Style:

• Work autonomously while being open to feedback.
• Adapt quickly to changes in a fast-paced setting.
• Strive for continuous improvement and excellence.

Self-Assessment Questions:

• Do I thrive in structured environments that require detailed attention?
• Am I comfortable providing and receiving feedback for improvement?
• Can I maintain high accuracy under tight deadlines?

ASSUMPTION: The company culture emphasizes innovation, precision, and a customer-first approach, ideal for those aspiring to contribute actively to team success.

⚠️ Potential Challenges

• Managing workload to meet high accuracy expectations.
• Navigating SOPs and adapting to procedural updates.
• Balancing detail-oriented tasks with time efficiency.
• Integrating feedback to maintain excellent performance standards.

ASSUMPTION: Due to the emphasis on accuracy and feedback, employees might face challenges in maintaining efficiency while adapting to procedural changes.

📈 Similar Roles Comparison

• Typically involves catalog and experience auditing with a focus on e-commerce.
• Compared to customer service roles, this job focuses more on backend auditing rather than direct customer interaction.
• Emphasizes SOP adherence and defect identification.

ASSUMPTION: The role parallels other QA and auditor positions but is uniquely tailored to the demands of e-commerce platforms.

📝 Sample Projects

• Audit and improve product catalog listings based on customer feedback.
• Implement process improvements to enhance the SOP guidelines.
• Collaborate with teams to address cross-departmental CX challenges.

ASSUMPTION: Projects typically involve enhancing user experiences through detailed catalog reviews and feedback incorporation.

❓ Key Questions to Ask During Interview

• What support is available for new auditors during the initial training period?
• How does the company handle feedback from auditors to improve processes?
• Are there opportunities for career progression within the auditing or CX team?
• What tools or technologies will I be using regularly?
• How does Coupang measure success in this auditing role?

ASSUMPTION: These questions allow candidates to understand growth potential, support structures, and company expectations clearly.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills such as bilingual proficiency and attention to detail.
• Prepare for the possibility of an aptitude test or practical case studies during the interview process.
• Follow up with a thank you note post-interview, emphasizing your continued interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.