C

CRS Marketing Acquisitions Lead, Director

Citi
Full-time
On-site
Wilmington, Delaware, United States
๐ŸŒ Digital Marketing

๐Ÿ“Œ Core Information

๐Ÿ”น Job Title: CRS Marketing Acquisitions Lead, Director

๐Ÿ”น Company: Citi

๐Ÿ”น Location: Wilmington, Delaware, United States

๐Ÿ”น Job Type: Full-time

๐Ÿ”น Category: Marketing Program Management


๐Ÿ“Œ Essential Job Details

๐Ÿš€ Job Overview

As the Director of Partner Acquisition Marketing Growth for Citi Retail Services (CRS), you will lead the strategic direction and roadmap for acquisition growth across Citi's extensive partner network. This senior role involves overseeing marketing programs, defining innovation strategies, and driving account growth through both traditional and digital channels. You'll be responsible for identifying new acquisition opportunities, optimizing marketing performance, and leading a team to meet ambitious growth targets in Citi's payments business, which manages over 40 million customer accounts through partnerships with major retailers like Macy's, The Home Depot, and Best Buy.


๐Ÿ“‹ Key Responsibilities

  • โœ… Set and drive the vision for acquisition strategy across priority channels, collaborating with cross-functional partners
  • โœ… Manage the central acquisition function for multiple partner portfolios, driving innovation and creating scalable efficiencies
  • โœ… Lead centralized planning and performance assessment for CRS acquisition programs
  • โœ… Build and grow demand generation and conversion programs for digital acquisition channels
  • โœ… Partner with analytics, risk, data, and modeling teams to enhance performance measurement and optimization
  • โœ… Take accountability for program growth by meeting performance commitments and monitoring metrics
  • โœ… Assess and manage risk while ensuring compliance with applicable laws, rules, and regulations
  • โœ… Lead, manage, and inspire a high-performing team across multiple disciplines while providing development opportunities

๐ŸŽฏ Required Qualifications

Education: Bachelor's degree required, Master's degree preferred

Experience: 15+ years of professional experience, including at least 10 years in senior performance marketing/growth marketing acquisition roles with consumer credit products, and 8-10 years of experience managing teams

Skills:

  • Track record driving acquisition programs at scale with focus on digital transformation
  • Hands-on experience with marketing technology (Adobe Analytics, Adobe Target, Adobe Experience Manager)
  • Knowledge of digital pre-qualification/pre-screen tools integration
  • Experience with funnel optimization and testing methodologies
  • Understanding of data and machine learning techniques for acquisition optimization
  • Strong leadership ability to motivate teams and navigate ambiguity
  • Exceptional communication, presentation, and influence management skills
  • Partner-oriented mindset with strategic decision-making abilities
  • Ability to operate effectively in a matrix organization

๐Ÿ’ฐ Compensation & Benefits

Salary Range: $170,000.00 - $300,000.00

Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Industry Comparison: This compensation range is competitive within the financial services industry for senior marketing directors, particularly in the Delaware market.

ASSUMPTION: The industry comparison is based on typical salary ranges for director-level marketing positions in the financial services sector, considering the scope of responsibilities and required experience.


๐Ÿ“Œ Applicant Insights

๐Ÿ” Company Context

Industry Position: Citi is one of the world's leading financial services companies. Citi Retail Services (CRS) is a major division that manages over 40 million customer accounts through partnerships with industry leaders including Macy's, The Home Depot, L.L. Bean, Dillard's, and Best Buy.

Company Size: Global financial institution with operations in more than 160 countries

Company Stage: Established enterprise organization

ASSUMPTION: Company size and global presence are inferred from Citi's status as one of the world's largest financial institutions, though not explicitly stated in the job listing.


๐Ÿ“Š Role Analysis

Career Level: Senior leadership (Director)

Reporting Structure: Reports to the Head of Citi Retail Services Marketing

Team Size/Composition: Multiple direct reports across various marketing disciplines

Growth Opportunities: Potential path to senior executive positions within marketing organization or broader business leadership roles

ASSUMPTION: Reporting structure is stated in the job description. The team size/composition and growth opportunities are inferred from the seniority of the role and the requirement for 8-10 years of experience managing teams.


๐ŸŒ Location & Work Environment

Office Type: Not explicitly specified, likely in-office or hybrid

Geographic Context: Wilmington is Delaware's largest city and a significant financial services hub, with many major banks and credit card companies having operations there due to favorable corporate laws

Work Schedule: Full-time

Regional Considerations: Wilmington offers a lower cost of living compared to nearby financial centers like New York or Philadelphia while providing access to the Northeast corridor

ASSUMPTION: Work environment details are inferred based on typical practices at financial institutions and the nature of the leadership role. Geographic context is based on Wilmington's known status as a financial services hub.


๐Ÿ’ผ Interview & Application Insights

Typical Process: Initial HR screening, followed by interviews with the hiring manager, potential team members, and senior stakeholders; may include case studies or presentations demonstrating marketing strategy capabilities

Key Assessment Areas: Strategic thinking, leadership ability, marketing expertise, analytical capabilities, experience with digital transformation, track record of delivering results

Application Tips: Emphasize quantifiable marketing acquisition results, experience managing partnerships, and examples of leading digital transformation initiatives

ATS Keywords: acquisition marketing, partnership marketing, digital transformation, performance marketing, growth marketing, marketing analytics, team leadership, financial services, retail partnerships, martech

ASSUMPTION: The interview process and assessment areas are based on standard practices for director-level marketing positions in large financial institutions.


๐Ÿ› ๏ธ Tools & Technologies

  • Adobe Marketing Cloud (Analytics, Target, Experience Manager)
  • Digital pre-qualification/pre-screen tools
  • Marketing analytics platforms
  • Customer relationship management (CRM) systems
  • Machine learning and data analytics tools

ASSUMPTION: While Adobe suite tools are specifically mentioned, other tools are inferred based on the responsibilities of the role and standard technologies used in acquisition marketing.


๐Ÿ‘” Cultural Fit Considerations

Company Values: Risk management, compliance, partner-focused collaboration, innovation within structured frameworks

Work Style: Matrix environment requiring strong collaboration skills; strategic leadership with hands-on execution capabilities; results-oriented

Self-Assessment:

  • Are you comfortable operating in a highly regulated industry with strict compliance requirements?
  • Can you effectively navigate a matrix organization with multiple stakeholders?
  • Do you thrive in an environment that balances innovation with risk management?
  • Are you able to drive results through influence and relationships?

ASSUMPTION: These cultural elements are inferred from Citi's known corporate culture, the emphasis on risk management in the job description, and the mentions of matrix organization dynamics.


โš ๏ธ Potential Challenges

This role may present several challenges, including:

  • Navigating a complex, matrix organization with multiple stakeholder priorities
  • Balancing innovation with strict regulatory and compliance requirements
  • Managing growth expectations across numerous partnerships with different needs
  • Driving digital transformation in an established financial institution
  • Meeting aggressive acquisition targets in a competitive financial services market

ASSUMPTION: These challenges are inferred from the job responsibilities and typical challenges in large financial institutions' marketing departments.


๐Ÿ“ˆ Similar Roles Comparison

This position differs from similar roles in these key ways:

  • vs. CMO: More focused on acquisition specifically rather than overall brand and marketing strategy
  • vs. Marketing Director (General): Specialized in partnership acquisition marketing rather than broader marketing functions
  • vs. Digital Acquisition Manager: Higher level with greater strategic responsibility and team leadership
  • vs. Partnership Director: More focused on marketing acquisition aspects of partnerships rather than overall relationship management

ASSUMPTION: This comparison is based on standard industry role delineations within marketing departments of financial institutions.


๐Ÿ“ Sample Projects

In this role, you might lead projects such as:

  • Redesigning the digital application funnel to improve conversion rates across partner platforms
  • Developing a data-driven approach to optimize marketing spend across acquisition channels
  • Creating a centralized acquisition framework that can be efficiently deployed across multiple retail partners
  • Building and scaling a new digital pre-qualification process to improve approval rates
  • Implementing advanced testing methodologies to continuously improve campaign performance

ASSUMPTION: These projects are illustrative examples based directly on the listed responsibilities and would be typical for this type of role.


โ“ Key Questions to Ask During Interview

  1. What are the most significant acquisition growth challenges currently facing CRS's partnership portfolio?
  2. How does Citi measure success for this role beyond basic acquisition metrics?
  3. What is the current state of digital transformation within the acquisition function, and what are the primary areas for improvement?
  4. How does the marketing team collaborate with risk, compliance, and partner management teams?
  5. What technologies or capabilities are you planning to invest in to enhance acquisition performance?
  6. How does this role influence the overall strategy for CRS partnerships?

ASSUMPTION: These questions are suggested based on the role type and marketing leadership positions within financial services.


๐Ÿ“Œ Disclaimer

โš ๏ธ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.


๐Ÿ“Œ Next Steps for Applicants

  1. Tailor your resume to highlight relevant acquisition marketing experience and partnership management, incorporating ATS keywords identified above
  2. Prepare specific examples that demonstrate your ability to drive digital transformation in marketing acquisition
  3. Quantify your past achievements with metrics related to acquisition growth, channel performance, and team leadership
  4. Research Citi's retail partnerships to understand their unique market positions and acquisition challenges
  5. Connect with current or former Citi employees on LinkedIn to gain insights into the company culture and interview process
  6. Prepare questions that demonstrate your strategic thinking and understanding of the financial services industry
  7. Be ready to discuss how you've successfully managed marketing within regulatory frameworks