📌 Core Information
🔹 Job Title: Client Engagement Specialist
🔹 Company: RPI Philadelphia
🔹 Location: Philadelphia, Pennsylvania
🔹 Job Type: Full-Time
🔹 Category: Advertising Services
🔹 Date Posted: April 3, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Acting as the face of the company, interacting with potential consumers, and educating them about products and services
- Building and maintaining strong relationships with customers through exceptional interpersonal skills and effective communication
- Collaborating with the Client Support Specialist team to develop strategies for achieving customer acquisition standards and sales goals
- Attending training sessions to stay updated on new products, services, and sales promotions
- Processing customer orders efficiently and accurately
ASSUMPTION: This role requires a high level of customer interaction and communication, with a focus on building relationships and driving sales. It is ideal for an enthusiastic, personable individual with strong interpersonal skills and a passion for customer service.
📋 Key Responsibilities
✅ Interact with potential consumers, educating them on products and services our clients provide
✅ Build and maintain strong relationships with customers through exceptional interpersonal skills and effective communication
✅ Answer questions regarding services and expand on the benefits of our brand vs. competitors
✅ Participate in regular meetings with the Client Support Specialist team to construct strategies for achieving customer acquisition standards and sales goals
✅ Attend training sessions on any new products, services, or sales promotions to provide customers with the most accurate and up-to-date information
✅ Complete customer's orders efficiently and accurately
ASSUMPTION: The Client Engagement Specialist role is primarily focused on customer-facing activities, requiring strong communication skills, product knowledge, and the ability to multitask and manage multiple responsibilities.
🎯 Required Qualifications
Education: High School Diploma or equivalent (College Degree preferred but not required)
Experience: 0-2 years of experience in a customer-centric role (preferred)
Required Skills:
- Excellent communication skills, both verbal and written
- Strong interpersonal skills and ability to build relationships
- Aptitude for taking on multiple responsibilities with versatility
- Proficient in using customer relationship management (CRM) software
- Basic computer literacy (Word, Excel, PowerPoint)
Preferred Skills:
- Experience in sales or customer service
- Fluency in a second language
- Knowledge of the advertising industry
ASSUMPTION: While a college degree is preferred, the company is open to considering candidates with relevant experience and strong interpersonal skills.
💰 Compensation & Benefits
Salary Range: $45,000 - $55,000 per year (Based on industry standards for entry-level positions in the advertising industry in Philadelphia)
Benefits:
- Positive and diverse working culture
- Opportunities for career advancement
- Closures on all major holidays
- Travel opportunities and company events
- Consistent schedule and job security
Working Hours: Full-time, Monday-Friday, 9:00 AM - 5:00 PM (with a 1-hour lunch break)
ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level positions in the advertising industry in Philadelphia. The actual salary may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Advertising Services. Rocksteady Promotions specializes in direct marketing, helping clients connect with consumers through various channels, including events, retail, B2B, and B2C.
Company Size: Small (11-50 employees). This size allows for a more personal and collaborative work environment, with ample opportunities for growth and advancement.
Founded: The company's founding date is not specified, but it has been recognized as a "Best & Brightest" company and a "Best Place to Work in PA" from 2019 to 2023, indicating a strong track record.
Company Description:
- Rocksteady Promotions uses an energetic outreach approach to deliver compelling presentations about clients' products and services, creating repeat customers
- The company believes in the power of direct marketing and has worked with well-known brands to help with customer acquisition, retention, service, and brand awareness needs
- The dynamic team comprises highly trained experts who believe in acting quickly to outpace competitors and enhance clients' profitability
Company Specialties:
- Marketing
- Business Development
- Advertising
- Technology
- Renewable Energy & Sustainability
- Brand Management
- Leadership Development
- Sales
- Retail
- B2B & B2C
- Consulting
Company Website: rocksteadypromotionsinc.com
ASSUMPTION: Rocksteady Promotions is a well-established company with a strong focus on direct marketing and customer engagement. Its small size allows for a more personal work environment, with ample opportunities for growth and advancement.
📊 Role Analysis
Career Level: Entry-Level. This role is ideal for recent graduates or individuals with up to 2 years of experience in a customer-centric role.
Reporting Structure: The Client Engagement Specialist reports directly to the Client Support Specialist team, collaborating with them to develop strategies for achieving customer acquisition standards and sales goals.
Work Arrangement: On-site, full-time. The role requires a consistent presence in the office to interact with customers and collaborate with the team.
Growth Opportunities:
- As the company continues to grow, there may be opportunities for advancement within the Client Engagement Specialist team or other departments
- Rocksteady Promotions offers training and development opportunities to help employees expand their skills and knowledge
- The company's positive and diverse working culture encourages employees to take on new challenges and responsibilities
ASSUMPTION: While this role is entry-level, the company's growth and positive work culture provide ample opportunities for advancement and professional development.
🌍 Location & Work Environment
Office Type: Urban office located in Philadelphia, Pennsylvania
Office Location(s): 444 N 3rd St, Suite 502, Philadelphia, Pennsylvania 19123, US
Geographic Context:
- Philadelphia is the largest city in Pennsylvania, with a diverse population and a thriving cultural scene
- The city is known for its historic landmarks, including Independence Hall and the Liberty Bell
- Philadelphia offers a variety of neighborhoods, each with its unique character and amenities
Work Schedule: Monday-Friday, 9:00 AM - 5:00 PM (with a 1-hour lunch break)
ASSUMPTION: The office environment is professional yet collaborative, with a focus on teamwork and open communication. The urban location offers easy access to public transportation and nearby amenities.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screening with the hiring manager
- In-person or virtual interview with the Client Support Specialist team
- Final interview with the company's leadership team
- Background check and offer extension
Key Assessment Areas:
- Communication skills and ability to build relationships
- Product knowledge and understanding of the advertising industry
- Problem-solving skills and ability to multitask
- Adaptability and willingness to learn
Application Tips:
- Highlight any relevant experience in customer service, sales, or a related field
- Tailor your resume and cover letter to emphasize your strong communication skills and interpersonal skills
- Prepare examples of how you have handled challenging customer interactions or sales situations
- Research the company and its clients to demonstrate your understanding of the industry and the role
ATS Keywords: Customer Service, Sales Strategies, Product Knowledge, Team Collaboration, Problem Solving, Time Management, CRM, Customer Relationship Management, Advertising Industry
ASSUMPTION: The application process is designed to assess the candidate's communication skills, interpersonal skills, and product knowledge, as well as their ability to work collaboratively and adapt to new situations.
🛠️ Tools & Technologies
- Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot, or Zoho CRM)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer service and sales software (e.g., Zendesk, Freshdesk, or Salesforce Service Cloud)
- Project management tools (e.g., Asana, Trello, or Jira)
ASSUMPTION: The specific tools and technologies used may vary depending on the company's preferences and the client's needs. However, proficiency in CRM software and basic computer literacy are essential for this role.
👔 Cultural Fit Considerations
Company Values:
- Energy and tenacity in outreach efforts
- Focus on developing team members
- Commitment to delivering compelling presentations about clients' products and services
Work Style:
- Collaborative and team-oriented
- Focused on customer acquisition and retention
- Adaptable and willing to learn
Self-Assessment Questions:
- Do you have strong communication skills and the ability to build relationships with customers?
- Are you comfortable working in a fast-paced, collaborative environment?
- Are you adaptable and willing to learn new skills and take on new challenges?
ASSUMPTION: Rocksteady Promotions values employees who are energetic, tenacious, and committed to delivering exceptional customer service. A strong cultural fit is essential for success in this role.
⚠️ Potential Challenges
- The role requires a high level of customer interaction, which can be challenging at times
- The work environment can be fast-paced and demanding, requiring strong time management skills and the ability to multitask
- The role may require working with difficult or demanding customers, requiring strong problem-solving skills and patience
- The company's small size may limit opportunities for advancement and professional development compared to larger organizations
ASSUMPTION: While this role presents some challenges, the company's positive work culture, focus on employee development, and opportunities for growth and advancement make it an attractive opportunity for the right candidate.
📈 Similar Roles Comparison
- Compared to other entry-level customer service or sales roles, this position offers a higher level of customer interaction and relationship-building
- The role requires a strong understanding of the advertising industry and the ability to communicate effectively with customers about products and services
- This role offers opportunities for career advancement within the Client Engagement Specialist team or other departments, as the company continues to grow
ASSUMPTION: While this role shares some similarities with other entry-level customer service or sales positions, its focus on customer relationship-building and industry-specific knowledge sets it apart.
📝 Sample Projects
- Developing and implementing a customer retention strategy for a new client
- Collaborating with the Client Support Specialist team to create a sales training program for new hires
- Conducting market research to identify new opportunities for client growth and expansion
ASSUMPTION: These sample projects are designed to give candidates an idea of the types of tasks and responsibilities they may encounter in this role. The specific projects may vary depending on the company's needs and the client's requirements.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of the Client Engagement Specialist role, and how can I best prepare for them?
- How does the company support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the company measure the success of its Client Engagement Specialists, and what are the opportunities for advancement within the team or other departments?
- What is the company's approach to work-life balance, and how does it support its employees' well-being?
ASSUMPTION: These interview questions are designed to help candidates better understand the role, the company culture, and the opportunities for growth and advancement. They are tailored to the specific needs and interests of the candidate.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your strong communication skills, interpersonal skills, and any relevant experience in customer service, sales, or a related field
- Prepare examples of how you have handled challenging customer interactions or sales situations
- Research the company and its clients to demonstrate your understanding of the industry and the role
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.